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Print 107 comment(s) - last by lexluthermiest.. on Aug 15 at 12:04 AM

Samsung gets plenty of love from wireless carriers

A recent survey conducted by Kantar Worldpanel ComTech has revealed some interesting trends when it comes to how Americans purchase new smartphones. First and foremost, while many of us tech geeks pride ourselves on purchasing as much of our gear online as possible, a full 64 percent of Americans actually purchase their smartphones in-store.
 
Only 24 percent purchase their smartphones online, with the rest we assume purchasing them over the phone through their carrier.
 
But what’s perhaps most interesting is what smartphones are being pushed by carriers. Kantar’s research found that 63 percent of customers that walked into a retail store to buy a new smartphone were recommended a Samsung device. What’s most interesting is that this was double the rate for Apple recommendations and nearly 10 times the rate for smartphones made by Nokia.

 
And it should come as no surprise that 59 percent of those who were nudged towards a Samsung device walked out with one. 35 percent left with an Android smartphone made by another manufacturer, and only 6 percent purchased an iPhone.
 
But Apple needs not worry about its customers straying too far from the herd. iPhone users remain incredibly loyal, with Kantar describing a “strong emotional connection with the Apple brand and its devices.”
 
Kantar adds that consumers purchasing Apple’s iPhone models are the ones doing the least amount of pre-purchase research in part due to the strength of the brand, the rabid fanbase, and high satisfaction rate with iPhone hardware.

Sources: Kantar World Panel [PDF], via BGR



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WP
By p05esto on 8/8/2014 2:29:21 PM , Rating: 5
I think Windows Phone is the best choice out there, excellent interface (brilliant).... but going into a store and asking about WP makes you feel like a crazy person, they have no clue and are totally brainwashed by the closed and bloated Android/iOS variety. Some people must like using iTunes, I instead like plugging in via USB and accessing my all files like it's a USB stick. Drag and drop baby.




RE: WP
By Nortel on 8/8/14, Rating: -1
RE: WP
By inighthawki on 8/8/2014 3:01:14 PM , Rating: 4
quote:
I used to hate iTunes until I wanted to set cover art, change mp3 tags, retain song counts, star ratings, song lyrics, create playlists and in general manage my music. It was all right there in one place.

Many media players, including WMP have done this for as long as I can remember as well. iTunes is nothing special.

Also Windows is able to sync any music it knows in your library to your Microsoft account and provides access to these anytime you want (streaming or download)


RE: WP
By retrospooty on 8/8/2014 3:16:34 PM , Rating: 4
"iTunes is nothing special"

Don't bother saying that do Nortel. He doesn't understand anything that doesn't revolve around the center of his universe, which is Apple. Apple invented all and does all best, regardless of any proof shown to the contrary... Hooks, lines, sinkers, oh my [/Busey]


RE: WP
By glowingghoul on 8/8/14, Rating: -1
RE: WP
By retrospooty on 8/8/2014 4:00:09 PM , Rating: 2
Actually if you knew Nortel, you would agree that my post accurately describes his views on the matter.


RE: WP
By Spuke on 8/8/2014 6:23:15 PM , Rating: 2
Retro is spot on.


RE: WP
By ritualm on 8/8/2014 6:23:27 PM , Rating: 2
You know, retro, I have suspicions that this "glowingghoul" poster is actually Wazza1234 - in other words, testerguy just had his THIRD DT account banned.

I can't wait for permban numbero quatre (four in French).


RE: WP
By retrospooty on 8/8/2014 6:26:27 PM , Rating: 2
He is definitely one of them... There are far fewer Apple trolls here than there are usernames.


RE: WP
By bug77 on 8/8/2014 6:11:14 PM , Rating: 2
RE: WP
By retrospooty on 8/8/2014 6:13:11 PM , Rating: 3
Yes, exactly... This is the guy that insists Samsung copied Apple by using 16,32,64gb storage sizes in their phones.

Sometimes there not enough rocks.


RE: WP
By Spuke on 8/8/2014 6:24:34 PM , Rating: 2
quote:
Sometimes there not enough rocks.
LMAO


RE: WP
By Cheesew1z69 on 8/8/2014 6:26:20 PM , Rating: 2
quote:
Yes, exactly... This is the guy that insists Samsung copied Apple by using 16,32,64gb storage sizes in their phones.
That still makes me laugh to this day. Such a moron he is.


RE: WP
By retrospooty on 8/8/2014 6:31:14 PM , Rating: 3
I know... The sad thing is that he, and others like him really perpetuate the stereotype that Apple users are often tech illiterates. Of course they aren't all like that, but vocal yahoo's like him really drive the point.

Another one is the 3rd grade copycat game they play.

- Samsung makes gold phones on a few models.
- Years later, Apple makes a gold iPhone.
- The next year, Samsung makes a gold phone.

Result: Samsung copies Apple, even though they did it years earlier.

Absolutely brain-dead (even aside from the fact that colors are totally free market and anyone can use any color)


RE: WP
By testbug00 on 8/9/2014 10:57:37 PM , Rating: 2
I wonder how many people see Nokia Lumia phones and claim Nokia copied Apple XD

Fully agreed on colors and such.


RE: WP
By tonyswash on 8/8/14, Rating: -1
RE: WP
By inighthawki on 8/8/2014 9:39:04 PM , Rating: 4
I was clearly talking about the software and it's capabilities, not the number of users or its business model.


RE: WP
By Cheesew1z69 on 8/8/2014 9:43:12 PM , Rating: 3
You are "special" as well...


RE: WP
By testbug00 on 8/9/2014 10:35:35 PM , Rating: 2
I have an older iPhone 4, 3 WP8 devices, a Moto G, and a OnePlus One shipping. I will likely get the 4.7" iPhone WhateverTheyWillCallIt and a z10 before the year is out.

I have not delved into Android backup, but, my WP devices all backup: what applications are on the phone, some data from some apps (sadly, I cannot keep my save from chaos rings in the backup), all settings on stock apps, all accounts I have connected to the phone, my call history, my texts, my passwords to my accounts, custom words I added to dictionary, and, a few more things.

Auto-backup happens whenever I am on wifi + charging.

I imagine that iOS has something similar, never bothered looking into backing up my iP4, to be perfectly honest.
The only thing I cannot backup is music/videos, but, all I have to do is not format the SD card and I will get them all back anyways, just gotta wait the bit it takes to sync all the songs (I have a near full 128GB SD card (music, videos, and photos)


RE: WP
By crispbp04 on 8/10/2014 11:18:15 PM , Rating: 2
I guess you don't appreciate the automatic backing up during every function in wp8.1 even if you have your device stolen or it breaks. This includes pictures, text, music, settings, background... everything.

You should hate iTunes because it's garbage.

Your junk iTunes sync seems so antiquated compared to the advanced syncing of windows phone.


RE: WP
By FATCamaro on 8/11/14, Rating: 0
RE: WP
By retrospooty on 8/11/2014 1:19:31 PM , Rating: 2
Captain alias returns!

I thought this place smelled funny since last Friday.


RE: WP
By e36Jeff on 8/12/2014 4:12:33 PM , Rating: 3
I like the fact that it can do all of that. My problem is that iTunes should be a user experience that will make me thing of getting a Mac. However, it is by a huge margin the laggiest, slow, and cumbersome program I have on my PC. It takes up to 30 seconds to launch, every click seems to have a delay of a second or so before it responds, and it often feels like options I need to access are buried unnecessarily behind layers and layers of options.

This stands in stark contrast to what is probably the next closest type of program on my PC, which would be Steam. Steam is highly responsive, it launches faster, even when it needs to do an update, and the options I need are in a logical location and not buried.

iTunes makes me think that if Apple cant program something for windows that runs half-decent, why would I buy an PC and OS from them?

Actually the program I use to transfer songs from iTunes to my Android tablet is faster and more user-friendly than iTunes is about transferring music to my iPhone. When a small 3rd party programmer can out-do a multi-billion dollar company, something is pretty wrong.


RE: WP
By dew111 on 8/12/2014 4:52:27 PM , Rating: 2
I have friends with Mac computers, and they say iTunes is MUCH better on OS X than on Windows (they have used it on both). But you have a good point. You would think Apple would want to make the experience on Windows good so that, you know, people actually want to use it.

That being said, MS really effed up Xbox Music in WP 8.1. It's pretty worthless. They removed the recently played part of the app so any time I want to listen to an album I have to go through my music library, which is huge. So stupid. I guess now that I have Update 1 preview I could put them in a folder, but why should I have to?

WP 8.1 was a real mixed-bag for me. I love the new start screen features. But they removed facebook chat from the default messaging app. So now I have to use the "Messenger" app like an animal, instead of having one nice view of fbook chat + SMS. That was a killer feature in the original WP7 (or maybe one of the updates, I don't remember), and now it's gone. And the Messenger app is really slow to load. I hate it :(


RE: WP
By Gungel on 8/13/2014 2:22:40 PM , Rating: 2
What makes you think that WP doesn't offer all of these features too? I have broken and reset my WP many times and haven't lost anything. All of your data is automatically backed up to OneDrive.


RE: WP
By Reclaimer77 on 8/8/14, Rating: -1
RE: WP
By tayb on 8/8/2014 3:24:41 PM , Rating: 5
I'm literally convinced that your day job is low-key social marketing for Samsung. There is no other explanation.


RE: WP
By Reclaimer77 on 8/8/14, Rating: -1
RE: WP
By ritualm on 8/8/2014 6:34:13 PM , Rating: 3
Samsung's mobile division isn't doing so well lately. Its semiconductor division, which is highly dependent on mobile, gets dragged down at the same time. Even its appliances and displays divisions are making less money than previous years.

Not that any of these have direct relationships with whatever the carriers are doing. Samsung's marketing is in full throttle in Canada. I see ads peddling the S5 all the time. The Big Three up here - Rogers, Bell, Telus - are upselling it like it's better than Special K. LG G3 doesn't get the same amount of carrier love whatsoever, never mind anything Windows Phone 8.1.

You're still treating every negative said about Samsung as a direct personal attack against yours truly. Seriously, chill out.


RE: WP
By Reclaimer77 on 8/8/14, Rating: -1
RE: WP
By ritualm on 8/8/2014 10:38:19 PM , Rating: 4
quote:
I'm cutting through the sensationalist slant and injecting reality and unbiased viewpoints on obvious market trends.

You're the one making this personal.

quote:
And the Daily Tech astroturfing for Windows Phone continues.

And what happens when I read between the lines? "WHY Windows Phone? Why not Android???"

One guy responded to one of your posts several months ago with a one-liner - "Google?" and you throw a hissy fit like the world's about to end in an hour.
quote:
"Carrier love"? See right there that tells everyone you believe there's some artificial reason your preferred platform is floundering or Samsung has been a success.

Wait, what?

You're publicly accusing me of being biased - when your bias is worse than both Nortel and Argon18 combined? You even have the lunacy to claim people can breach contracts and not be held responsible for the consequences.
quote:
Samsung's mobile division is doing fantastic. Only when compared to their previous success are they doing "poorly".

Except it's not just one division:
quote:
From 8/1 Nihon Keizai Shinbun:

Their semiconductor business is tied to their consumer electronics division and has grown only just slightly over the past two years. Same with appliances which only makes up less than 10% of their total consumer division as of Q1 2014. Their latest figures show a 25% decrease in sales and revenue (that includes displays, semiconductors, home appliances, and smart products).

Combine that with the news that Samsung lost the top spot in both China and India to its rivals, and it takes a supreme Seoul fanboy to claim the company's "doing fantastic". If I'm the boss of Samsung, I'd be genuinely concerned at a 25% YoY drop in sales and revenue, as opposed to acting like the Iraqi Information Minister and claiming "everything is A-OK" when it isn't.

You don't know when to cut your losses and shut up.


RE: WP
By lexluthermiester on 8/15/2014 12:01:35 AM , Rating: 2
Gonna have to agree with reclaimerboi[heaven forbid right?], you're being a narrow-minded, biased dink. Your arguments are focused on him directly instead of the points he's stating. Which means this is personal for you and has little to do with the article.

Do grow up and quit trying to compensate for your wee-willy-winky problem, ok?


RE: WP
By KoolAidMan1 on 8/8/2014 8:46:00 PM , Rating: 2
Do you really think Samsung wants a sexist bigot as the face of their company?


RE: WP
By HardwareDufus on 8/8/2014 4:43:31 PM , Rating: 2
the article was about Samsung. I didn't see any mention of Windows Phone... unless my Reading comprehension is severly challenged.

A poster in the article comments section, who likes WP, simply related his experience when he went into a store.

I don't understand your need to bash the WinPhone ecosystme (devices, os, apps, etc..) at every turn.


RE: WP
By chripuck on 8/11/2014 1:41:09 PM , Rating: 2
Your reading comprehension is challenged then. It referenced Nokia, which by obvious association means WP8.


RE: WP
By lexluthermiester on 8/15/2014 12:04:21 AM , Rating: 2
Right? I got that part too...


RE: WP
By KoolAidMan1 on 8/8/2014 8:48:46 PM , Rating: 2
It's a shame that it isn't doing better because it's a very good mobile OS. I loved my Nokia. Much better than Android but the app and support situation means I'll be on iOS until MS gets its act together.


RE: WP
By StevoLincolnite on 8/9/2014 5:55:20 AM , Rating: 3
The OS support isn't entirely Microsoft's fault (This goes for iOS and Android too!).

The issue actually lies with the hardware manufacturers and the carriers.

For instance... If Microsoft releases an OS update, it needs to be sent to the phone hardware manufacturers who then verify it will work on their devices and may make a few alterations. (As in the case with the Lumia's.)

Then you have Carriers who like to add their own touches to a phone, with their own bloatware, plus may also need to make firmware alterations of their own for cellular compatibility before the latest updates are pushed out.

However, unlike iOS and Android you actually have a 3rd option with Windows Phone, that-is, developer preview, which essentially circumvents those issues.
Granted at the firmware level you still need to wait on the hardware manufacturer and/or cellular company, hence why those with Windows 8.1 Lumia's are just now being upgraded from Lumia Black to Lumia Cyan, yet the OS is still exactly the same, you just get improved performance and battery life thanks to Nokia's improved firmware.

Unfortunately it will take awhile and for a big company to change this horrible situation, Microsoft certainly doesn't have the market-share to influence the industry that's for sure.

As for app updates and availability, I've had no drama's, all the apps I would expect are pretty much there and I have never been left wanting... With one exception, my small bank doesn't have an app, so I just made a web-browser live tile linked to my bank accounts and problem solved.

I've had my Lumia 920 for a couple years now, absolutely love it, had iOS, found it limiting for my needs. - It's far to locked down with the reliance on iTunes, Small screen which hampers geocaching and GPS and most of all, can't use it with my motocross gloves when out in the sand dunes.
Android, on the other hand can fill the hardware gap, but over time, they get bogged down with pop-up adverts, alerts and generally just get slower over time with more and more apps installed that all love to run in the background.

With my Lumia though, it still feels as fast and snappy as the day I bought it, even with several dozen apps installed and fills in all my hardware requirements.

Actually got my Grandmother hooked into the Windows Phone world, iPhone was too small and hard to read due to her failing eyesight, Android confused her far to much, Windows Phone filled every requirement by being simple and easy and not once has she had to ask me for help, saving me lots of time and hassle. :P


RE: WP
By Bateluer on 8/8/14, Rating: 0
RE: WP
By testbug00 on 8/9/2014 10:29:01 PM , Rating: 2
actually, as someone who owns multiple WP devices, an Android device, an iOS device, and will likely own 1 more of the each the latter 3 this year, whenever I go into a store to try to find stuff for my 1020/1520 (seriously, does no store carry the Qi charging cases?) I get mostly positive feedback from the staff. Actually, based on my experience, most of the staff at the local stores I visit own WP devices (multiple radioshacks, AT&T stores/authorized Vendors) and not the budget ones.

The issue with Windows Phone is that many places don't have them. An example is I went to a AT&T authorized retailer near a soup kitchen I volunteer at... They had 1 WP8 device (a 520) and no cases. Most people who go into stores that are turned to Samsung devices likely are turned towards high end devices. No huge shocks in this article, you can't expect to sell high end WP devices if you don't have them.


RE: WP
By testbug00 on 8/9/2014 10:52:21 PM , Rating: 2
note: "most of the staff" should be "a large portion of the staff"

To be more specific, around 20-30%... which, considering WP8 (some do have WP7 devices) only has like 3-4% of the USA marketshare, that is pretty large.

On that note, in the USA, I would only advise WP8 if you are on a budget, want an amazing camera, or want a 6" phone for media consumption. The last one would be a toss up based on person preference for look and feel.

Same with budget, unless you really need offline mapping, need to save every last penny, or only want to do some combo of music/texting/phone calls, the Moto G is likely the better choice.

Actually, if you wanted to throw your phone into the street, watch cars run over it and than pick it up and use it, a 920 would be a recommendation also XD


RE: WP
By kickoff on 8/14/2014 1:51:16 PM , Rating: 1
quote:
Closed and bloated


You're advocating Windows crap and you accuse Android of that? LMAO!!!


RE: WP
By lexluthermiester on 8/14/2014 11:51:07 PM , Rating: 1
I've used WP and owned an iPhone. Compared to either iOS or Android, it's a pathetic mess. iOS is at least well supported with apps that are somewhat useful. Android is so very user customizable and flexible as to make the other two pale in comparison. And Android is the ONLY one you can install a USER controllable firewall on.

I would rather go back to Symbian than use WP. Android is number 1 for a reason. It is the best! Hands down, full stop, end of story! Eff Windows Phone. And eff MS's insecure, too little to late, lame duck, "Me too" mentality...


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