Sources: Consumerist , , NPR News
quote: How unreasonable can people be? I worked for TWC for 2 years in sales, and I never once pestered or badgered a customer into doing what I wanted. Nor was that the company line to do. I had friends in retention, and they weren't told to do that either.
quote: One other thing. People constantly complain that the reps are rude to them because they know they don't have another choice. False. They don't for sure know that, and even if they did, that isn't something they really think about. Just more misinterpretation by people who are upset that they can't get exactly what they want.