Print 18 comment(s) - last by Korvon.. on Aug 1 at 5:50 PM

Customers with noisy MacBook Pro's get support from Apple

Apple has posted a support document advising users who are experiencing the now infamous whining issue with their MacBook Pro 15” models to contact AppleCare for service on their laptops. A number of users have complained that when their MacBook Pro warms up and the fan is active, the MacBook Pro will emit a high pitched whine.

DailyTech called AppleCare to clarify who was eligible for support whether it was only those who bought a MacBook within the last 90 days or if this was covered under the Apple One-Year Limited Warranty. We were told by the AppleCare representative that the issue was in fact covered under Apple’s One-Year Limited Warranty so anyone who was experiencing the problem within one year from their original purchase date would be covered -- which at this point is everyone.

We tried to clarify what exactly Apple was doing to correct the issue, but the representative told us that it really depended on what the cause of the problem was: in some cases the fan would be replaced while in others an updated main board was installed along with a different fan.

Several MacBook Pro owners also reported about problems with the MagSafe power connector, which connects to the MacBook Pro by a magnet. In a few incidents, the MagSafe connector actually caught on fire. Other users reported that their MagSafe connector became unreliable, sometimes giving a charge while other times not supply any power. So far Apple has not commented on this issue.

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By umerok on 7/26/2006 11:44:42 AM , Rating: 5
Mac: "Hi, I'm a Mac"

PC: "And I'm a PC - Holy crap you're on fire!"


RE: Hi
By vortmax on 7/26/2006 1:14:59 PM , Rating: 3

RE: Hi
By Korvon on 8/1/2006 5:50:00 PM , Rating: 2
Funniest thing I have seen all day!

RE: Hi
By Garreye on 7/27/2006 4:41:32 PM , Rating: 2
Mac: "Hi, I'm a Mac"

PC: "And I'm a PC - Holy crap you're on fire!"


PC (in an Arnold Schwarzenegger voice): Stop whinning!

RE: Hi
By Garreye on 7/27/2006 4:42:21 PM , Rating: 2
oops typo...*whining*

No love for the little guys
By Havocgm on 7/26/2006 2:27:49 AM , Rating: 3
Despite the fact that the PC world is rife with issues like this , it just sucks that apple has to get all the attention sometimes. I am going to be buying one of these bad-boys in the fall, and it depresses me to see their hardware causing so many issues. You would think if they were attempting to gain control of the market a little more, their products would be a more air-tight. It's like the problems with the newer ipods. I just think they should get their sh*t together, especially on products you pay a premium for.

RE: No love for the little guys
By bpurkapi on 7/26/2006 3:05:25 AM , Rating: 5
The issues with Macbooks is widespread because the transition to intel was so fast that there were bound to be hiccups. Apple had used power pc architecture for years and now it has to adjust to a new one, these noise issues and heat issues are a result of a company trying to stay on the bleeding edge of new tech. It is difficult for a lab to replecate all of the possible problems that will surface in the real world. Anytime a new product hits the street there is a possibility early adopters will get burned by its yet to be discovered bugs. This is why it is usually a good idea to not buy the newest product, but to let others who have much less patience find bugs. This way when you spend your cash you know what you are actually purchasing.

RE: No love for the little guys
By kelmon on 7/26/2006 4:07:42 AM , Rating: 2
Absolutely agree. There should be no excuse for flaws in the product and there should absolutely no problems getting a replacement if a hardware problem is encountered. This has not been Apple's finest hour and they do need to get their shit together on these kinds of issues. It hasn't really escaped anyone's notice that Apple has bugger-all market share and yet tends to command a lot of the news. In some respects this is good for Apple since it keeps their products in the public's eyes but it does also mean that any problems encountered will also be well publicised. I'm not convinced that Apple are the only company having issues and I'm not convinced that this is as big a problem as it is made out to be since friends who have already bought new Intel Macs have not encountered these issues. However, regardless as to whether these problems are widespread or not, with the bad press generated Apple really should be seen to be doing absolutely everything possible to resolve the problems and keeping its customers happy. That they have not will most certainly be to their detriment and to the benefit of the Windows computer OEMs.

RE: No love for the little guys
By softguy on 7/26/2006 5:31:34 PM , Rating: 2
This has been the case on all first generation Mac systems that I have had personal experience with. (And I've never purchased a PC for my own home use, so I can't really compare it.)

My personal strategy is not to be the first guy out of the gate buying a new model with my own money for my personal use. (If it is for work and I'm not paying for it there may be more compelling reasons to buy something right away - I'm a professional Macintosh developer.)

I have found that the best Macs are the LAST unit off the assembly line. Buy a machine that has just been discontinued. By that time, you know the reputation of the model. At the very least, dont buy a rev A motherboard.

Case in point: the original iMac. Rev A had problems. Rev B and later were rock solid.
I owned a PowerMac 7100/80 that I bought right after it was discontinued. It was a mid range model that had basically the same specs as the then current low end model - the PowerMac 7200. I had a 7200 at work - it sucked. My 7100 was rock solid until I finally got rid of it because I was moving.

I had the last of the "toilet seat" iBooks. A great machine. The first revision of these was not as solid.

Same with the Titanium PowerBook G4. I had one at work that was a rev A. model. It was OK, but would crash sometimes. I have one that is the last version of it (the 1GHz version) which is STILL rock solid.

I'm planning to buy my MacBook Pro next year when all the problems have been worked out and the price drops a bit. We have one here at work which is very flaky and just went back to Apple to have the motherboard replaced.

The good thing is that Apple is at least standing behind these machines and fixing them when necessary.

By gerf on 7/26/2006 1:11:07 AM , Rating: 5
How'd they get rid of the user?

RE: Wow
By lennylim on 7/26/2006 2:02:02 AM , Rating: 2
With the flaming MagSafe connector of course :-)

RE: Wow
By marvdmartian on 7/26/2006 8:52:48 AM , Rating: 3
'Specially since the biggest whines come from users of Apple computers.....that is, when they're not gloating about how the new commercials prove how uber cool they are for buying their Apple! *sarcastic eye roll*

By stmok on 7/26/2006 2:07:41 AM , Rating: 2
In the context of the news article, it should NOT be "weather", but "whether". :-)

RE: Grammar!
By Samus on 7/26/2006 2:11:57 AM , Rating: 2
Somebody needs to get out and enjoy the whether.

RE: Grammar!
By Zirconium on 7/26/2006 12:05:34 PM , Rating: 2
Somebody has a job.

Bought 2 MacBooks?
By JonathanYoung on 7/26/2006 2:12:59 AM , Rating: 3
" long as they bought the MacBook within one year from their original purchase date..."

I guess they made the original purchase, then bought it again within one year...

hardware bugs.
By fisher on 7/26/2006 2:06:17 PM , Rating: 2
this is what has kept me from buying a macbook pro to replace my g4 powerbook (not that there is anything wrong with my powerbook). the "little issues" amount to too much for me.

Interesting change
By Virion on 7/27/2006 10:57:52 PM , Rating: 2
I wanted to avoid a Rev A but couldn't (old laptop screen died so it was unavoidable) but I'm glad they fianlly have a possible solution.

I've avoided the whine/hiss/buzz by a trick using the mirror widget and Sleeping the machine, but I'd rather just solve the issue. Admittedly, they did replace the fan after an issue developed, so as far as service goes the MBP has trumped the old Compaq (had the same clipping fan issue.)

"So, I think the same thing of the music industry. They can't say that they're losing money, you know what I'm saying. They just probably don't have the same surplus that they had." -- Wu-Tang Clan founder RZA
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