Source: Federal Trade Commission
quote: Permitting direct sales would put Ford in the position of competing on both product and services directly against GM, Chrysler, Toyota and others, with much stricter control of the end to end experience. A crappy experience could not be written off to the 'dealer' but instead would be a black mark against the automaker itself. That's huge.
quote: As I, and many others I know always say, the worst part of buying a car is the dealer.