A true, full reform will likely take awhile, he says

If you have a bad customer service experience at a store or restaurant, you usually ask to speak to a manager, right? Facebook CEO Mark Zuckerberg took this to the next level when voicing his complaints about the U.S. National Security Agency (NSA).

According to Reuters, Zuckerberg called U.S. President Barack Obama recently to complain about the NSA's spy programs on the Web. 

"When our engineers work tirelessly to improve security, we imagine we're protecting you against criminals, not our own government," said Zuckerberg. "I've called President Obama to express my frustration over the damage the government is creating for all of our future. Unfortunately, it seems like it will take a very long time for true full reform."

Zuckerberg took to his personal Facebook page to talk about his concerns and conversation with the president. The White House confirmed Zuckerberg and Obama's talk on Thursday. 

"The president spoke last night with Mark Zuckerberg about recent reports in the press about alleged activities by the U.S. intelligence community," said a White House official.

Former NSA contractor Edward Snowden started revealing the NSA's spy programs and other activities early last year, which revealed some unsettling behaviors for tech companies like Facebook, Google and Yahoo.

It was recently revealed that the NSA created fake Facebook pages that led targets to believe they were logging into the real Facebook. Once they logged in, the NSA used malicious code to draw data from their computer. 

Mark Zuckerberg

Facebook encrypted all of its pages in an attempt to thwart such attempts. 

The NSA also intercepted communications and data of Google and Yahoo users through cables placed between the data centers. Neither Google nor Yahoo had any idea that this was happening. 

Google Executive Chairman Eric Schmidt said that the NSA's spying on data centers is "outrageous" and that its strategies of pulling hundreds of millions of records to find a few hundred is "bad public policy" and even "illegal."

Soon after, Zuckerberg said in an interview that the government "blew it" with the NSA spy programs, and added that the agency needs to find a balance between protecting the country and staying transparent.

Source: Reuters

"A politician stumbles over himself... Then they pick it out. They edit it. He runs the clip, and then he makes a funny face, and the whole audience has a Pavlovian response." -- Joe Scarborough on John Stewart over Jim Cramer

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