Apple Won't Let UK Sons Unlock Their Deceased Mother's iPad
March 6, 2014 12:44 PM
comment(s) - last by
Grant with the iPad
(Source: BBC News)
Apple wants a court order
Losing someone can be a very difficult time, and we cling to their possessions as a way of holding onto them. But what happens when that possession is an iPad on lockdown?
, 26-year-old Josh Grant from London and his four brothers are experiencing this very issue. Their mother recently passed away from cancer, and left her iPad to the men in her will.
It was decided that the oldest brother, Patrick, should be the one to take the iPad. However, none of them obtained her Apple ID or password before she passed on.
They attempted to show Apple their mother's will, death certificate and solicitor's letter as a way of proving they can have access to the iPad, but Apple said this wasn't enough evidence.
Apple initially asked for written consent from the owner that her five sons can have her login credentials, but that obviously is no longer an option. Now, Apple wants a court order to prove that their mother was the owner of the iPad and the iTunes account.
"I thought we might use it as a shiny placemat," said Grant. "I'm a big fan of Apple, their
are great but we have provided so much evidence.
"At 59, my mum was fairly young, I've already lost my dad and it's a bit cold of them not to treat things on a case-by-case basis."
Apple offers security measures like Activation Lock, which makes it
hard for thieves
to sell a lost or stolen iPhone or iPad. It's apart of Apple's "Find My iPhone" feature, which allows you to find your iPhone, iPad or iPod touch using another device.
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RE: Jesus H Christ Apple....
3/6/2014 2:58:04 PM
" How many people even realize that they cannot legally transfer most data and accounts? "
Precisely, this isn't an Apple issue, this is an industry issue. What happens to your Facebook login when you die? Does facebook offer a mechanism to provide the credentials to next of kin?
How about your Xbox or Playstation accounts? Your Google accounts?
I agree that with a Will and a Death cert, Apple should provide these. But like so many other tech industry players, they probably hadn't considered this scenario so they don't have a corporate mechanism for doing this.
RE: Jesus H Christ Apple....
3/7/2014 12:26:52 AM
All of the listed companies in your post have mechanisms for accounts of the deceased.
I'm pretty sure there are tons of companies, whose products we use everyday, that have contingencies for when a user passes and next of kin needs access, wishes to cancel or transfer ownership. Just seems the problem, which Apple has readdressed, was that they didn't want to divulge the login credentials, but were happy to change user access.
"It's okay. The scenarios aren't that clear. But it's good looking. [Steve Jobs] does good design, and [the iPad] is absolutely a good example of that." -- Bill Gates on the Apple iPad
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