Apple Won't Let UK Sons Unlock Their Deceased Mother's iPad
March 6, 2014 12:44 PM
comment(s) - last by
Grant with the iPad
(Source: BBC News)
Apple wants a court order
Losing someone can be a very difficult time, and we cling to their possessions as a way of holding onto them. But what happens when that possession is an iPad on lockdown?
, 26-year-old Josh Grant from London and his four brothers are experiencing this very issue. Their mother recently passed away from cancer, and left her iPad to the men in her will.
It was decided that the oldest brother, Patrick, should be the one to take the iPad. However, none of them obtained her Apple ID or password before she passed on.
They attempted to show Apple their mother's will, death certificate and solicitor's letter as a way of proving they can have access to the iPad, but Apple said this wasn't enough evidence.
Apple initially asked for written consent from the owner that her five sons can have her login credentials, but that obviously is no longer an option. Now, Apple wants a court order to prove that their mother was the owner of the iPad and the iTunes account.
"I thought we might use it as a shiny placemat," said Grant. "I'm a big fan of Apple, their
are great but we have provided so much evidence.
"At 59, my mum was fairly young, I've already lost my dad and it's a bit cold of them not to treat things on a case-by-case basis."
Apple offers security measures like Activation Lock, which makes it
hard for thieves
to sell a lost or stolen iPhone or iPad. It's apart of Apple's "Find My iPhone" feature, which allows you to find your iPhone, iPad or iPod touch using another device.
This article is over a month old, voting and posting comments is disabled
RE: Jesus H Christ Apple....
3/6/2014 2:58:04 PM
" How many people even realize that they cannot legally transfer most data and accounts? "
Precisely, this isn't an Apple issue, this is an industry issue. What happens to your Facebook login when you die? Does facebook offer a mechanism to provide the credentials to next of kin?
How about your Xbox or Playstation accounts? Your Google accounts?
I agree that with a Will and a Death cert, Apple should provide these. But like so many other tech industry players, they probably hadn't considered this scenario so they don't have a corporate mechanism for doing this.
RE: Jesus H Christ Apple....
3/7/2014 12:26:52 AM
All of the listed companies in your post have mechanisms for accounts of the deceased.
I'm pretty sure there are tons of companies, whose products we use everyday, that have contingencies for when a user passes and next of kin needs access, wishes to cancel or transfer ownership. Just seems the problem, which Apple has readdressed, was that they didn't want to divulge the login credentials, but were happy to change user access.
"The whole principle [of censorship] is wrong. It's like demanding that grown men live on skim milk because the baby can't have steak." -- Robert Heinlein
Apple Patches Serious SSL Exploit That Could Have Exposed OS X, iOS Users to NSA Snooping
February 26, 2014, 5:43 PM
NY, SF Putting End to Smartphone Theft with New Initiative
June 13, 2013, 1:33 PM
Retiree Sues Apple For $7,500 for Wiping Honeymoon Photos From His iPhone
November 30, 2015, 10:23 AM
iPhone 7 May Pack 3-4 GB Memory, More Storage; 4-Inch Comeback is Rumored
November 20, 2015, 10:12 PM
OnePlus One, OnePlus 2 Will Receive Android Marshmallow in Q1 2016
November 16, 2015, 9:58 AM
Lenovo Whoa: Motorola Droid MAXX 2 and Turbo 2 Break Cover in Leaks
October 26, 2015, 3:12 PM
Leak: Apple Preps for First Real Android App Foray With New Apple Music App
October 24, 2015, 1:59 PM
Pepsi Smartphone? Empty Calories Coming Soon to the Midrange
October 12, 2015, 11:41 PM
Most Popular Articles
Smart Security Cameras: 5 Good Choices For Any Budget
July 25, 2016, 7:13 PM
2017 Porsche Panamera: I’ll Take Three of These.
July 24, 2016, 6:44 PM
Free Windows 10 offer ends July 29th, 2016: 10 Reasons to Upgrade Immediately
July 22, 2016, 9:19 PM
5 Excellent Cable Modems: Buy Your Own and Avoid Rental Fees
July 28, 2016, 8:44 PM
Top 5 Smart Watches
July 21, 2016, 11:48 PM
Latest Blog Posts
Sceptre Airs 27", 120 Hz. 1080p Monitor/HDTV w/ 5 ms Response Time for $220
Dec 3, 2014, 10:32 PM
Costco Gives Employees Thanksgiving Off; Wal-Mart Leads "Black Thursday" Charge
Oct 29, 2014, 9:57 PM
"Bear Selfies" Fad Could Turn Deadly, Warn Nevada Wildlife Officials
Oct 28, 2014, 12:00 PM
The Surface Mini That Was Never Released Gets "Hands On" Treatment
Sep 26, 2014, 8:22 AM
ISIS Imposes Ban on Teaching Evolution in Iraq
Sep 17, 2014, 5:22 PM
More Blog Posts
Copyright 2016 DailyTech LLC. -
Terms, Conditions & Privacy Information