Virgin Atlantic Launching Google Glass, Sony SmartWatch 2 Pilot
February 11, 2014 10:00 AM
comment(s) - last by
It's for upper class passengers only at London Heathrow airport
While you're still more likely to see smartphones and tablets rather than
and smart watches on the street, Virgin Atlantic is making such devices a little more mainstream for enhanced customer service at the airport.
, the air transport IT specialist working with Virgin Atlantic on the pilot, Virgin will use Google Glass and Sony's SmartWatch 2 to provide greater customer service for its upper class passengers at London Heathrow airport.
The implementation of Google Glass and Sony's SmartWatch 2 is just a six-week pilot for now, as Virgin looks to replace traditional methods of customer service.
“While it’s fantastic that more people can now fly than ever before, the fact that air travel has become so accessible has led to some of the sheen being lost for many passengers," said Dave Bulman, Director of IT, Virgin Atlantic. "Our wearable technology pilot with SITA makes us the first in the industry to test how Google Glass and other wearable technology can improve the customer experience. We are upholding Virgin Atlantic’s long tradition of shaking things up and putting innovation at the heart of the flying experience.”
The devices can be used to help Virgin Atlantic staff check customers in more quickly while also providing their latest flight information, weather and local events at their destination.
Both Google Glass and Sony's SmartWatch 2 can also be used to translate languages and note what the passenger prefers regarding food and drink on the plane.
It's not clear if the devices will be used for customers without upper class tickets at some point, but if it works out for the upper class, it's possible Virgin Atlantic will adopt the tech throughout.
Google Glass is already being used in other mainstream environments, such as the New York Police Department (
). A select number of officers are testing the technology to see if it's helpful in patrol and investigative situations.
Google Glass has largely been a tool for techies until now, since a pair of the high-tech specs cost $1,500 and require an invite from Google.
This article is over a month old, voting and posting comments is disabled
2/11/2014 10:18:26 AM
Did Virgin Atlantic adopt Google Glass because it's:
a) truly useful
b) free PR
Cast your vote now for a chance to win... nothing!
2/11/2014 11:33:42 AM
This is a test, to see if it will fill the a choice. Yes, it is possible they hope to get a little PR out of it, but it isn't free. They are buying the devices and implementing at least some software to back it up.
"We basically took a look at this situation and said, this is bullshit." -- Newegg Chief Legal Officer Lee Cheng's take on patent troll Soverain
NYPD Testing Google Glass for Patrol, Investigations
February 6, 2014, 10:54 AM
Quick Note: Google Glass Lands California Driver a Ticket
October 30, 2013, 2:19 PM
Verizon Wireless Offers Up $100* LG G3, Will Be Available July 17
July 10, 2014, 4:21 PM
Satya Nadella Says Microsoft is a "Productivity and Platform Company" for the Mobile/Cloud World
July 10, 2014, 12:29 PM
Motorola Touts Its Moto 360 Smartwatch in Another Teaser Video
July 10, 2014, 9:26 AM
Quick Note: Chromecast Update Allows You to Mirror Your Smartphone, Tablet to TV
July 9, 2014, 5:34 PM
Sony Xperia Z1 Compact Finally Available in the U.S. After 6 Month Delay
July 9, 2014, 1:08 PM
Quick Note: Sony Xperia Z2 LTE Tablet Comes Exclusively to Verizon Wireless
July 9, 2014, 12:25 PM
Most Popular Articles
Apple's iPhone, iPad Update iOS 7.1.2 is Badly Broken for Some
July 8, 2014, 2:00 PM
Despite Legal Threats Google Begins Posting Warnings of ISP Throttling
July 7, 2014, 5:52 PM
Google Steps up Moral Censorship, Hogties All Ads With Sexual Content
July 4, 2014, 2:00 PM
Your Uncharged Smartphone, Tablet May Prevent You from Boarding U.S.-bound Flights
July 6, 2014, 11:11 PM
Buzz Aldrin Says First Astronauts to Set Foot on Mars Should Never Return Home
July 9, 2014, 9:46 AM
Latest Blog Posts
Space Terrorism is a Looming Threat For the United States
Apr 23, 2014, 7:47 PM
Facebook Aims to Provide Internet to "Every Person in the World" with Drones, Satellites
Apr 1, 2014, 10:20 AM
Retail Mobile Sites Experience Outages in Light of Simplexity's Bankruptcy
Mar 14, 2014, 8:48 AM
Tesla vs. BMW: Who Has the Safer EV?
Feb 1, 2014, 2:56 PM
Justice Leaks Details of Next HTC One Two Flagship Phone
Dec 5, 2013, 4:04 PM
More Blog Posts
Copyright 2014 DailyTech LLC. -
Terms, Conditions & Privacy Information