It's for upper class passengers only at London Heathrow airport

While you're still more likely to see smartphones and tablets rather than smart glasses and smart watches on the street, Virgin Atlantic is making such devices a little more mainstream for enhanced customer service at the airport.
According to SITA, the air transport IT specialist working with Virgin Atlantic on the pilot, Virgin will use Google Glass and Sony's SmartWatch 2 to provide greater customer service for its upper class passengers at London Heathrow airport.
The implementation of Google Glass and Sony's SmartWatch 2 is just a six-week pilot for now, as Virgin looks to replace traditional methods of customer service. 
“While it’s fantastic that more people can now fly than ever before, the fact that air travel has become so accessible has led to some of the sheen being lost for many passengers," said Dave Bulman, Director of IT, Virgin Atlantic. "Our wearable technology pilot with SITA makes us the first in the industry to test how Google Glass and other wearable technology can improve the customer experience. We are upholding Virgin Atlantic’s long tradition of shaking things up and putting innovation at the heart of the flying experience.”

[SOURCE: t3]

The devices can be used to help Virgin Atlantic staff check customers in more quickly while also providing their latest flight information, weather and local events at their destination.

Both Google Glass and Sony's SmartWatch 2 can also be used to translate languages and note what the passenger prefers regarding food and drink on the plane. 

It's not clear if the devices will be used for customers without upper class tickets at some point, but if it works out for the upper class, it's possible Virgin Atlantic will adopt the tech throughout. 

Google Glass is already being used in other mainstream environments, such as the New York Police Department (NYPD). A select number of officers are testing the technology to see if it's helpful in patrol and investigative situations. 

Google Glass has largely been a tool for techies until now, since a pair of the high-tech specs cost $1,500 and require an invite from Google. 

Source: SITA

"So if you want to save the planet, feel free to drive your Hummer. Just avoid the drive thru line at McDonalds." -- Michael Asher
Related Articles

Latest Headlines
Are You in the Market for Earphones?
March 24, 2017, 7:35 AM
Samsung Galaxy S8, Rumored Launch Date!
March 18, 2017, 6:45 AM
How about Leica Cameras
March 13, 2017, 6:30 AM
A Baseball Cap With Camera
March 3, 2017, 7:00 AM
Nokia 3310 with longer battery life
February 28, 2017, 7:05 AM

Latest Blog Posts
More Apps From Google
Saimin Nidarson - Mar 28, 2017, 7:15 AM
What else to worry about?
Saimin Nidarson - Mar 17, 2017, 6:45 AM
Todays’ Life
Saimin Nidarson - Mar 14, 2017, 7:30 AM
News and Tips
Saimin Nidarson - Mar 13, 2017, 6:30 AM
Some News
Saimin Nidarson - Mar 8, 2017, 7:09 AM
Saimin Nidarson - Mar 7, 2017, 8:45 AM
World news 3-6
Saimin Nidarson - Mar 6, 2017, 5:40 AM
Mixed News
Saimin Nidarson - Mar 4, 2017, 7:40 AM
Mixed News of the Day
Saimin Nidarson - Mar 4, 2017, 6:32 AM
Mixed News of The World:
Saimin Nidarson - Mar 2, 2017, 7:02 AM

Copyright 2017 DailyTech LLC. - RSS Feed | Advertise | About Us | Ethics | FAQ | Terms, Conditions & Privacy Information | Kristopher Kubicki