Virgin Atlantic Launching Google Glass, Sony SmartWatch 2 Pilot
February 11, 2014 10:00 AM
comment(s) - last by
It's for upper class passengers only at London Heathrow airport
While you're still more likely to see smartphones and tablets rather than
and smart watches on the street, Virgin Atlantic is making such devices a little more mainstream for enhanced customer service at the airport.
, the air transport IT specialist working with Virgin Atlantic on the pilot, Virgin will use Google Glass and Sony's SmartWatch 2 to provide greater customer service for its upper class passengers at London Heathrow airport.
The implementation of Google Glass and Sony's SmartWatch 2 is just a six-week pilot for now, as Virgin looks to replace traditional methods of customer service.
“While it’s fantastic that more people can now fly than ever before, the fact that air travel has become so accessible has led to some of the sheen being lost for many passengers," said Dave Bulman, Director of IT, Virgin Atlantic. "Our wearable technology pilot with SITA makes us the first in the industry to test how Google Glass and other wearable technology can improve the customer experience. We are upholding Virgin Atlantic’s long tradition of shaking things up and putting innovation at the heart of the flying experience.”
The devices can be used to help Virgin Atlantic staff check customers in more quickly while also providing their latest flight information, weather and local events at their destination.
Both Google Glass and Sony's SmartWatch 2 can also be used to translate languages and note what the passenger prefers regarding food and drink on the plane.
It's not clear if the devices will be used for customers without upper class tickets at some point, but if it works out for the upper class, it's possible Virgin Atlantic will adopt the tech throughout.
Google Glass is already being used in other mainstream environments, such as the New York Police Department (
). A select number of officers are testing the technology to see if it's helpful in patrol and investigative situations.
Google Glass has largely been a tool for techies until now, since a pair of the high-tech specs cost $1,500 and require an invite from Google.
This article is over a month old, voting and posting comments is disabled
2/11/2014 11:33:42 AM
This is a test, to see if it will fill the a choice. Yes, it is possible they hope to get a little PR out of it, but it isn't free. They are buying the devices and implementing at least some software to back it up.
“And I don't know why [Apple is] acting like it’s superior. I don't even get it. What are they trying to say?” -- Bill Gates on the Mac ads
NYPD Testing Google Glass for Patrol, Investigations
February 6, 2014, 10:54 AM
Quick Note: Google Glass Lands California Driver a Ticket
October 30, 2013, 2:19 PM
Smart Security Cameras: 5 Good Choices For Any Budget
July 25, 2016, 7:13 PM
Top 5 Smart Watches
July 21, 2016, 11:48 PM
Retiree Sues Apple For $7,500 for Wiping Honeymoon Photos From His iPhone
November 30, 2015, 10:23 AM
iPhone 7 May Pack 3-4 GB Memory, More Storage; 4-Inch Comeback is Rumored
November 20, 2015, 10:12 PM
OnePlus One, OnePlus 2 Will Receive Android Marshmallow in Q1 2016
November 16, 2015, 9:58 AM
Lenovo Whoa: Motorola Droid MAXX 2 and Turbo 2 Break Cover in Leaks
October 26, 2015, 3:12 PM
Most Popular Articles
Say Goodbye to Data Plans - Sprint and T-Mobile offer Unlimited Data
August 22, 2016, 6:12 AM
Uber - Everyone's Autonomous Car Driver?
August 20, 2016, 6:01 AM
Lenovo vs. Asus vs. HP - Best Laptop Under $500.00
August 19, 2016, 4:00 AM
2 NEW PlayStation 4 Models - Unveiling September 7th
August 23, 2016, 6:23 AM
Get Ready to wait in line – iPhone 7 due September.
August 18, 2016, 7:15 AM
Latest Blog Posts
Coming Soon - Drones and Airports
Aug 24, 2016, 12:40 PM
SolarCity’s Gigafactory: A Milesone in Emerging Technology by Lily Emamian - 15 August 2016
Aug 15, 2016, 6:30 AM
Sceptre Airs 27", 120 Hz. 1080p Monitor/HDTV w/ 5 ms Response Time for $220
Dec 3, 2014, 10:32 PM
Costco Gives Employees Thanksgiving Off; Wal-Mart Leads "Black Thursday" Charge
Oct 29, 2014, 9:57 PM
"Bear Selfies" Fad Could Turn Deadly, Warn Nevada Wildlife Officials
Oct 28, 2014, 12:00 PM
More Blog Posts
Copyright 2016 DailyTech LLC. -
Terms, Conditions & Privacy Information