Print 35 comment(s) - last by NicodemusMM.. on Jan 14 at 10:37 PM

CGI Federal's contract expires February 28, and will not be renewed

The U.S. government's former contractor responsible for got the boot after the website proved to be faulty several times after launch, and now a new contractor is stepping in to clean up the mess. 

According to a new report from Reuters, Accenture is the new contractor in charge of The one-year contract is worth $45 million USD for the project's initial phase, with a total value of $90 million by the time it expires.

"Accenture will bring deep healthcare industry insight as well as proven experience building large-scale, public-facing websites to continue improving," said David Moskovitz, chief executive of Accenture Federal Services.'s first contractor, CGI Federal -- which launched the site back in October -- has carried much of the blame for the health insurance website's troubles.

For weeks after the initial launch, the site experienced slow speeds and loading messages preventing users from shopping the health insurance marketplace.   

CGI Federal blamed another contractor's software and ultimately the federal government on October 23 for the website's terrible performance. 


CGI Federal's government contract for will expire February 28, 2014, and the contractor said it will not be renewed. 

Back in November, Republican investigators with the House of Representatives Energy and Commerce Committee launched an investigation of the's troubles, and found emails from the project manager back in July 2013 that warned of potential issues that could arise. project manager Henry Chao sent an email out about the site's main contractor, CGI Federal, on July 16 saying that he "needs to feel more confident they are not going to crash the plane at take-off."

Staff shortages, problems with contractors and software issues were among the issues discussed prior to's launch. 

Microsoft even offered its help with's technical issues. The House Oversight Committee sent letters to others as well, such as Kayak and Verizon, looking for help.

President Barack Obama met with tech leaders in December to talk about's problems, and the government ended up pulling former Microsoft Office executive Kurt DelBene in to help out. 

Obama has called the website glitches "unacceptable." 

Source: Reuters

Comments     Threshold

This article is over a month old, voting and posting comments is disabled

RE: Canadian
By NicodemusMM on 1/14/2014 10:31:42 PM , Rating: 2
Apparently you can't take the time to do a little research, so here's some enlightenment.

CGI Federal is a U.S. based organization. *gasp* Amazing how multinational companies do business isn't it?

If you can find any private sector organization as large as CGI that doesn't have subsidiaries doing work for governments that the parent company isn't headquartered in, then I'll STFU and move on. Good luck. Anyway, I'm pretty sure that the rules for working on such a project are more stringent than you realize... or at least took the time (seconds?) to think about.

By the way, if you think is the only U.S. government (city, state, fed, etc) project that CGI Federal is working on (and has been for even longer), then I have a bridge to sell you.

ipay... apparently not attention.

"This week I got an iPhone. This weekend I got four chargers so I can keep it charged everywhere I go and a land line so I can actually make phone calls." -- Facebook CEO Mark Zuckerberg

Copyright 2015 DailyTech LLC. - RSS Feed | Advertise | About Us | Ethics | FAQ | Terms, Conditions & Privacy Information | Kristopher Kubicki