Government Hires Contractor Accenture for HealthCare.gov, Kicks CGI Federal Out
January 13, 2014 10:15 AM
comment(s) - last by
CGI Federal's contract expires February 28, and will not be renewed
The U.S. government's former contractor responsible for
got the boot after the website proved to be faulty several times after launch, and now a new contractor is stepping in to clean up the mess.
According to a new report from
, Accenture is the new contractor in charge of HealthCare.gov. The one-year contract is worth $45 million USD for the project's initial phase, with a total value of $90 million by the time it expires.
"Accenture will bring deep healthcare industry insight as well as proven experience building large-scale, public-facing websites to continue improving HealthCare.gov," said David Moskovitz, chief executive of Accenture Federal Services.
HealthCare.gov's first contractor, CGI Federal -- which launched the site back in October -- has carried much of the blame for the health insurance website's troubles.
For weeks after the initial launch, the site experienced slow speeds and loading messages preventing users from shopping the health insurance marketplace.
CGI Federal blamed another contractor's software and ultimately the federal government on October 23 for the website's terrible performance.
CGI Federal's government contract for HealthCare.gov will expire February 28, 2014, and the contractor said it will not be renewed.
Back in November, Republican investigators with the House of Representatives Energy and Commerce Committee launched an investigation of the HealthCare.gov's troubles, and found emails from the project manager back in July 2013 that warned of potential issues that could arise. HealthCare.gov project manager Henry Chao sent an email out about the site's main contractor, CGI Federal, on July 16 saying that he "needs to feel more confident they are not going to crash the plane at take-off."
Staff shortages, problems with contractors and software issues were among the issues discussed prior to HealthCare.gov's launch.
Microsoft even offered its help
with HealthCare.gov's technical issues. The House Oversight Committee sent letters to others as well, such as Kayak and Verizon, looking for help.
President Barack Obama
met with tech leaders
in December to talk about HealthCare.gov's problems, and the government ended up pulling former Microsoft Office executive Kurt DelBene in to help out.
Obama has called the website glitches
This article is over a month old, voting and posting comments is disabled
1/13/2014 11:12:09 AM
$90M to create and manage one website? Explain this please using examples of other sites with similar cost structures.
1/13/2014 11:31:17 AM
I would never defend the cost, implementation, or anything like that, but calling it "one website" undermines the complexity of such a system. Many interfaces to unconnected data repositories/systems had to be built, connections to IRS records for example. It's quite a complex and involved set of systems and subsystems. Various pieces were done by different contractors, this is almost always going to complicate things and lead to overruns and increased costs.
1/13/2014 1:35:57 PM
Considering the way this government splooges steamy money all over contractors faces, 90M seams like a steal to maintain this website.
"Nowadays you can buy a CPU cheaper than the CPU fan." -- Unnamed AMD executive
President Barack Obama Meeting with Tech Leaders to Discuss HealthCare.gov, NSA
December 17, 2013, 10:59 AM
Quick Note: Microsoft Offers Government Technical Assistance for HealthCare.gov
October 29, 2013, 4:54 PM
President Obama Addresses Healthcare Website Issues, Calls them "Unacceptable"
October 21, 2013, 11:42 AM
Facebook Adds Satire Tags to Its Auto-Generated "Related News" Posts
August 18, 2014, 10:43 AM
Comcast, TWC Pull Dinner Gift for FCC Commissioner... Sort Of
August 15, 2014, 1:10 PM
Comcast Accused of Wooing FCC Commissioner w/ $110K Dinner
August 13, 2014, 8:20 PM
Quick Note: Nokia’s Lumia 520 Available for $39.99 Off Contract Today Only
August 13, 2014, 10:37 AM
Wikipedia Scores $140,000 in Bitcoin Donations in One Week
August 11, 2014, 9:32 AM
China to Require Real Names for Chat Apps
August 8, 2014, 8:28 PM
Most Popular Articles
Lumia 830 Gets Major Upgrades Including New 20.1 Megapixel Toshiba Sensor
August 15, 2014, 6:00 PM
GM Concedes That the Cadillac ELR Doesn’t Really Compete with the Tesla Model S
August 15, 2014, 5:42 PM
Apple Scores Patents, Preps New Reversible USB Plug for iPhone 6 Connector
August 18, 2014, 1:32 PM
New AMD Fusion-Based Laptop From HP to Pack a Punch at $199
August 18, 2014, 4:13 PM
BlackBerry Reinvents Itself, Prepares for Potential Smartphone-Free Future
August 18, 2014, 7:51 PM
Latest Blog Posts
Space Terrorism is a Looming Threat For the United States
Apr 23, 2014, 7:47 PM
Facebook Aims to Provide Internet to "Every Person in the World" with Drones, Satellites
Apr 1, 2014, 10:20 AM
Retail Mobile Sites Experience Outages in Light of Simplexity's Bankruptcy
Mar 14, 2014, 8:48 AM
Tesla vs. BMW: Who Has the Safer EV?
Feb 1, 2014, 2:56 PM
Justice Leaks Details of Next HTC One Two Flagship Phone
Dec 5, 2013, 4:04 PM
More Blog Posts
Copyright 2014 DailyTech LLC. -
Terms, Conditions & Privacy Information