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Print 36 comment(s) - last by jonjonjon.. on Nov 29 at 9:44 PM

All game choices are download titles

Both of the recently released next generation game consoles, the Xbox One and the PS4, have suffered hardware issues. Some Xbox One consoles have damaged game discs inserted into the drive slot, while the PS4 console has suffered from what is being called the Blue Light of Death.
 
Microsoft is trying to make it up to gamers who purchased Xbox One consoles that had hardware issues by giving them a free download code for a game. Anyone who purchased a faulty Xbox One console will be able to get a free game from four choices according to Polygon.
 
The four choices include Dead Rising 3, Forza Motorsport 5, Ryse: Son of Rome or Zoo Tycoon. The games are being offered as a free download, so even machines suffering from a defective optical drive will be able to play the games.
 
"While a replacement console is on its way, we want to ensure our advance exchange customers can stay in the game," a statement from Microsoft said. "We will provide each of them with a free digital download of one of the launch titles published by Microsoft Studios."
 
Microsoft continues to maintain that there were issues with a very small number of consoles so far. Microsoft has also promised to "take care" of customers that purchase faulty consoles. 

Source: Polygon



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RE: Poor compensation
By Reclaimer77 on 11/26/2013 2:12:33 PM , Rating: 1
quote:
It's a whole hell of a lot better than Sony's deal who not only told customers with defective hardware that they must wait 2-3 weeks for a new console


That's because unlike the Xbox, people are actually buying PS4's at a good clip. Sony can't magically make them appear out of thin air on your doorstep when the demand is THIS high.

You know what, after Microsoft's last disaster with the RROD, I'm getting a little tired of hearing how "good" they handle the failures. Hey, here's a radical idea, spend the extra 2 cents for foam pads on the BluRay drive so you DON'T have to fix problems later?


RE: Poor compensation
By BillyBatson on 11/29/2013 12:02:30 PM , Rating: 2
Unlike the Xbox? Where are you getting your numbers from? Both consoles have sole roughly the same amount, both are sold out, both are hard to get. I understand Sony can't just get new consoles into the hands of those with defective ones but the wait time is still a pain and Sony didn't offer anything for the trouble or the wait.
Sony has had a LOT of problems with their products from installed DRM to hacked servers and faulty hardware but they never go out of their way to make things right. Yes MS messes up too but since they created the fund to help those with RROD 360's they have been supportive in every way when it comes to ther customers, something Sony has still not learned.


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