Print 36 comment(s) - last by jonjonjon.. on Nov 29 at 9:44 PM

All game choices are download titles

Both of the recently released next generation game consoles, the Xbox One and the PS4, have suffered hardware issues. Some Xbox One consoles have damaged game discs inserted into the drive slot, while the PS4 console has suffered from what is being called the Blue Light of Death.
Microsoft is trying to make it up to gamers who purchased Xbox One consoles that had hardware issues by giving them a free download code for a game. Anyone who purchased a faulty Xbox One console will be able to get a free game from four choices according to Polygon.
The four choices include Dead Rising 3, Forza Motorsport 5, Ryse: Son of Rome or Zoo Tycoon. The games are being offered as a free download, so even machines suffering from a defective optical drive will be able to play the games.
"While a replacement console is on its way, we want to ensure our advance exchange customers can stay in the game," a statement from Microsoft said. "We will provide each of them with a free digital download of one of the launch titles published by Microsoft Studios."
Microsoft continues to maintain that there were issues with a very small number of consoles so far. Microsoft has also promised to "take care" of customers that purchase faulty consoles. 

Source: Polygon

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RE: Poor compensation
By wallijonn on 11/26/2013 1:28:12 PM , Rating: 2
You can also get the destroyed disc replaced, just contact the manufacturer.

Good luck with that.

Even if they do decide to exchange it, you're going to have to mail it to them and they will then send you the replacement after verifying it as a valid purchase.

You could have beat the game in 8 hours but it may take a week or two to get it exchanged.

As far as the consoles go - why isn't anyone just taking them back to place of purchase? It's not like it's out of warranty. Let the retailers deal with it. If they don't have any replacements in stock ask for a refund; have them call their other stores to see if they have one in stock. Sure, that one may eat the disk too, so it's probably best to check any new units with a DVD movie you absolutely hate and could care less if it gets destroyed. Or just install a blank disc in - if it comes up with an error and spits it out - you're good to go.

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