Print 36 comment(s) - last by jonjonjon.. on Nov 29 at 9:44 PM

All game choices are download titles

Both of the recently released next generation game consoles, the Xbox One and the PS4, have suffered hardware issues. Some Xbox One consoles have damaged game discs inserted into the drive slot, while the PS4 console has suffered from what is being called the Blue Light of Death.
Microsoft is trying to make it up to gamers who purchased Xbox One consoles that had hardware issues by giving them a free download code for a game. Anyone who purchased a faulty Xbox One console will be able to get a free game from four choices according to Polygon.
The four choices include Dead Rising 3, Forza Motorsport 5, Ryse: Son of Rome or Zoo Tycoon. The games are being offered as a free download, so even machines suffering from a defective optical drive will be able to play the games.
"While a replacement console is on its way, we want to ensure our advance exchange customers can stay in the game," a statement from Microsoft said. "We will provide each of them with a free digital download of one of the launch titles published by Microsoft Studios."
Microsoft continues to maintain that there were issues with a very small number of consoles so far. Microsoft has also promised to "take care" of customers that purchase faulty consoles. 

Source: Polygon

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RE: wahhhhhhhh~
By flatrock on 11/26/2013 11:50:50 AM , Rating: 3
The feature you are talking about is called 'advance exchange'. Same thing as what many hardware manufacturers call 'cross ship'. You put a security deposit down to cover the full purchase price of a brand new XBOX One (beyond what you paid for the original), they ship the working console, you send back the broken one and they refund the charge if they receive the broken console back within a certain time period. If you don't send it back in time, congratulations, you have paid for 2 XBOX consoles but only have one refurbished unit.

Of course they are going to charge you for another system if you don't send one back. Otherwise Microsoft can't tell if the system ever was broken, and they can't refurbish the system.

Have you seen the titles offered? Trash. And you are saying they will replace the COD Ghost that the XB One destroyed? The article doesn't mention that at all.

As for the free titles. They aren't the best games but one of the four can probably provide a couple days amusement while you are waiting for a new system.

Not sure what to say about the damaged disk. I skimmed through about 100 one start reviews on Amazon. Heard a lot of justified complaints about broken drives but none about damaged disks. It doesn't sound like many of those with failed drives had an issue with damaged disks, so it's not all that surprising that MS didn't address it directly. I would suggest contacting the retailer you bought the game from for a replacement first. That might be the fastest route.

"What would I do? I'd shut it down and give the money back to the shareholders." -- Michael Dell, after being asked what to do with Apple Computer in 1997

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