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Print 36 comment(s) - last by jonjonjon.. on Nov 29 at 9:44 PM

All game choices are download titles

Both of the recently released next generation game consoles, the Xbox One and the PS4, have suffered hardware issues. Some Xbox One consoles have damaged game discs inserted into the drive slot, while the PS4 console has suffered from what is being called the Blue Light of Death.
 
Microsoft is trying to make it up to gamers who purchased Xbox One consoles that had hardware issues by giving them a free download code for a game. Anyone who purchased a faulty Xbox One console will be able to get a free game from four choices according to Polygon.
 
The four choices include Dead Rising 3, Forza Motorsport 5, Ryse: Son of Rome or Zoo Tycoon. The games are being offered as a free download, so even machines suffering from a defective optical drive will be able to play the games.
 
"While a replacement console is on its way, we want to ensure our advance exchange customers can stay in the game," a statement from Microsoft said. "We will provide each of them with a free digital download of one of the launch titles published by Microsoft Studios."
 
Microsoft continues to maintain that there were issues with a very small number of consoles so far. Microsoft has also promised to "take care" of customers that purchase faulty consoles. 

Source: Polygon



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RE: Poor compensation
By Flunk on 11/26/2013 10:50:09 AM , Rating: 2
They're cross shipping replacements AND giving out free game codes. How does that not cut it? What level of service do you require? By any measure of post-sales support what they're doing is great.

Also, I'm not sure you understand digital distribution. It doesn't matter if they sell games or not. There isn't a big stockpile of unpopular digital titles sitting around waiting to be shipped out.


RE: Poor compensation
By mcnabney on 11/26/2013 11:40:35 AM , Rating: 2
Cross shipping means you are out the console until the new one arrives.

They could overnight a new console to you and you could return the defective one within 15 days.

And don't say that isn't practical. That is SOP in the wireless industry - and they sell hundreds of millions of devices.


RE: Poor compensation
By flatrock on 11/26/2013 1:45:39 PM , Rating: 3
Maybe people should read the article and stop making assumptions.

Microsoft specifically says that the game code allows them to play on their system with the broken drive while they wait for the new system to arrive.

If you look up info on their Advantage Exchange Program, it states that you don't have to ship back the broken system first. You can use the system with the defective drive while you wait for the new system.


RE: Poor compensation
By Monkey's Uncle on 11/26/13, Rating: 0
RE: Poor compensation
By anactoraaron on 11/26/2013 4:57:09 PM , Rating: 2
quote:
Sure they will ship you a refurbished console to replace your brand new one


How long has the XBO been out? ...and there's already mass quantities of refurbs? hmmm....


RE: Poor compensation
By Mitch101 on 11/26/2013 5:46:00 PM , Rating: 1
Its thick with the BS of DT lately isnt it.

I find it funny the people complaining are ones that aren't buying the console.


RE: Poor compensation
By artemicion on 11/26/2013 4:54:01 PM , Rating: 4
Overnight? Screw that noise.

They could send Bill Gates in his private jet to your house and parachute to your doorstep with a new console and take back the broken console at the same time. Then use the balloon cable thingy from Dark Night to get picked up by the jet and move on to the next house.

And don't say that isn't practical. Bill Gates totally has a private jet and probably a parachute too. And if the defect is as limited as Micro$oft contends, he will only have to do a couple hundred parajumps per day.


RE: Poor compensation
By Monkey's Uncle on 11/26/2013 2:37:19 PM , Rating: 2
Microsoft won't cross-ship unless you put ANOTHER $500 (after you just plopped $500 on your defective one) up as deposit. Oh, and if you don't send your defective one back in the time alotted, you will have spent $1000+ for a single working XBOX One. Oh, and you WILL pay for shipping your broken one back.

Cross shipping ain't new. And yes most hardware vendors offer it in one form or another. I've used it often with defective motherboards & hard drives.

But tell me this -- is Microsft replacing your destroyed game? Or do you have to somehow get the original game publisher to replace it? Just to let you know, many game publishers will NOT replace damaged media.


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