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The intern's forum post confession said, "The ps4 console we assemble can be turned on at best"

There has been some mixed news surrounding the launch of Sony's new PlayStation 4 gaming console. Over the weekend, Sony announced that it sold one million PS4s in the first 24 hours of availability.
 
However, a recent report suggests that interns at a Chinese Foxconn plant claim that a portion of first available PlayStation 4 consoles were purposefully sabotaged during the manufacturing process. 
 
According to a new report from Neowin, interns from a Foxconn plant in Yantai, China sabotaged the PS4 during manufacturing because they felt they were being mistreated in the workplace.
 
Foxconn is the trading name for Hon Hai Precision Co. in China where devices like the iPhone and iPad are made.
 
The interns spoke out about the sabotage on the IGN forums. While the original post is now deleted, Neowin grabbed a screenshot for proof.


The original forum post [SOURCE: Neowin.net]

Part of the post says, "The ps4 console we assemble can be turned on at best."
 
These claims have not yet been independently verified, but a quick trot over to Amazon shows that roughly a third of the over 1,900 reviews are one-star ratings with most users complaining of their consoles arriving DOA (the machine displays a pulsating blue light and refuses to boot).
 
Sony, however, has confirmed that some customers are experiencing difficulties and provided the following statement to IGN:
 
A handful of people have reported issues with their PlayStation 4 systems. This is within our expectations for a new product introduction, and the vast majority of PS4 feedback has been overwhelmingly positive. We are closely monitoring for additional reports, but we think these are isolated incidents and are on track for a great launch.

There have been several problems reported, which leads us to believe there isn’t a singular problem that could impact a broader percentage of systems. The number of affected systems represents less than .4% of shipped units to date, which is within our expectations for a new product introduction.
 
It also wouldn't be terribly surprising if the interns were experiencing troubles at Foxconn, considering the electronics manufacturer has been under the spotlight various times for mistreatment of workers in the past. 
 
Foxconn has been under the microscope since 2009 for various troubles like worker suicides, explosions in the plants due to aluminum dust build-up and other unsafe working conditions, riots, excessive overtime, low pay, etc.
 
The company came under fire earlier in 2012 when The New York Times published a massive article on the working conditions of Foxconn factories. Apple was also targeted because the report mentioned Apple's lack of action when receiving reports on these poor working environments and overtime/pay issues.
 
Foxconn gave employees a pay boost earlier this year and is cleaning its act up slowly but surely to comply with audits. It's even trying to deploy robots to replace human workers in an effort to escape its employee troubles. 
 
The PlayStation 4 was released in the U.S. on November 15 for $399. Tech news sites have given the new console mixed reviews, ranging from "worth it, go buy it" to "maybe you should wait for Xbox One reviews."

Sources: Neowin.net, Reuters



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RE: True
By retrospooty on 11/18/2013 7:52:09 AM , Rating: 2
Exactly... Not that we have any real stats, but if it were 1 defective/DOA in 100, that is pretty damn good by any electronics standards.

It's easy to get lost in the thought that (hypothetically) 10,000 defective units were opened up on opening day, but there were 1 million sold.


RE: True
By Mitch101 on 11/18/2013 11:58:10 AM , Rating: 2
I thought the same as you but Its apparently pretty bad look at the negative amazon reviews about a third are negative.

http://www.amazon.com/PlayStation-4-Launch-Edition...


RE: True
By retrospooty on 11/18/2013 1:03:48 PM , Rating: 2
That means nothing... The PS4 has 4 stars, the old XB360 has 3 stars. The current slim model has 4 stars.

http://www.amazon.com/Xbox-360-Pro-20-GB/dp/B00309...


RE: True
By Mitch101 on 11/18/2013 1:18:06 PM , Rating: 2
When 33% are 1 star thats not a good sign. Id wait it out until they figure out the issue

See the same pattern in bundles.
http://www.amazon.com/b/ref=vg_ps4_blocks_consoles...

BestBuy showing 20%
http://www.bestbuy.com/site/sony-playstation-4-500...

Even on Sony's site.
http://community.us.playstation.com/t5/PlayStation...

Its higher than Sony is willing to admit.


RE: True
By jwatkins7 on 11/18/2013 1:24:45 PM , Rating: 2
Yes, but don't you think if your PS4 showed up dead you would be a just a little more likely to post a review? The people who have working consoles do not care about Amazon reviews right now.


RE: True
By retrospooty on 11/18/2013 1:29:17 PM , Rating: 2
So... Nearly 1/2 were 1 star on XB360

http://www.amazon.com/gp/product/B00309S9YW

Clearly there are failures, but don't forget, if you have 1% failure of 1 mil, is still 10,000 very angry people with internet access and time on their hands (time not playing thier new toys).

1% is really good. We will have to wait until real #'s come in. Online reviews are notoriously untrustworthy, as are company spread #'s... But they cant hide from the RLA. Not for long anyhow. The #'s will come out.


RE: True
By Mitch101 on 11/18/2013 1:46:40 PM , Rating: 2
On the original XBox sure and this isn't nearly as bad as that but I don't think were looking at 1% here maybe 3-5% is more likely.

Keep in mind a lot of these will be put under the X-Mas tree, sold on e-bay, and birthdays before x-mas.


RE: True
By retrospooty on 11/18/2013 2:07:35 PM , Rating: 2
yeah, so far it does look like more than a tiny problem... but you never know,if you want to look at what you posted, the Amazon reviews, its being rated as good as any console ever. and whatever the percentage we have now is the same percentage of pass and fail that are sitting under Christmas trees. It does seems like a lot of noise for a minor issue. It's probably not too minor.


RE: True
By Mitch101 on 11/18/2013 2:40:03 PM , Rating: 1
Ill be getting one just dont know when.

Im tempted to e-bay my XBone and wait till both consoles do thier price drops. By then there will be some $20-$30.00 best seller titles.

Im just not feeling it in the consoles right now. Ill play on the PC and they wont cost me $60.00 each.


RE: True
By Reclaimer77 on 11/18/2013 4:15:05 PM , Rating: 2
quote:
Im tempted to e-bay my XBone


I hope you clean all your love stains off it first ^_^


RE: True
By retrospooty on 11/18/2013 4:53:02 PM , Rating: 2
remind me to cancel my Ebay account.


RE: True
By Mitch101 on 11/18/2013 5:09:54 PM , Rating: 2
Lame attempt at humor I passed on the Windows Tablet because of price and am thinking on passing on the XBox One and waiting till the price drops yet this is Microsoft love?


RE: True
By Reclaimer77 on 11/18/2013 8:56:33 PM , Rating: 2
This is a common theme for you, isn't it?

You trolled ANYONE who didn't think the Surface was the geatest thing since the asian sex swing.

Then you don't buy one.

You went on a personal crusade against anyone who rightly took issue with MS's absurd original plans for the Xbone. Later you made it your personal goal to downplay the Playstations superior hardware.

Now you aren't going to buy one.


RE: True
By retrospooty on 11/18/2013 9:20:07 PM , Rating: 2
LOL. It was pretty hard to swallow, even for him. ;)


RE: True
By Monkey's Uncle on 11/18/2013 7:44:34 PM , Rating: 2
ew. spooge stains...


RE: True
By artemicion on 11/18/2013 3:06:08 PM , Rating: 2
Am I the only one who thinks 1% is pretty bad? I mean, we are talking about day 1 failure right out of the box. Not even counting the ones that die next week.

Speaking abstractly of course, who knows what the actual failure rate of PS4s are. But if it is 1% day one failure rate, I would think that's pretty awful.


RE: True
By Mitch101 on 11/18/2013 3:35:04 PM , Rating: 2
Could be as simple as people or shippers dropping them or someone who cant handle losing in a game hits the console so 1% is not bad. Could also be things like thier stereo receiver or hdtv isnt passing the hdmi signals correctly and they think the console is broken instead of the receiver, hdtv, or even the console needing a firmware update. You cant test every scenario. I recall a line of receivers causing issues like this before with Blu-Ray Players. Most like the DRM but it happens.

The headache with it beind day 1 is there is less likely to be an easy replacement because it will be sold out.


RE: True
By retrospooty on 11/18/2013 4:54:52 PM , Rating: 2
You probably aren't the "only" one. I would imagine alot of people that have never worked in electronics manufacturing might think that. Anyone that works in electronics manufacturing knows its good. If its 1% that is. We really have no idea how bad it is at this point.


RE: True
By retrospooty on 11/18/2013 5:01:10 PM , Rating: 2
Let me give it to you this way... The original (RROD)Xbox 360's overall return rate is 54%. That doesnt mean that 54% came back that means if they sold 100,000 they would get 54,000 returns (some never come back and some come back multiple times). Many Palm Treo's had well over 75% and the Treo 600 was over 100%, meaning they had more repairs come in than they shipped units because many came in several times.

http://blog.seattlepi.com/microsoft/2009/08/19/sur...

So, yes, 1% day one is not at all bad.


RE: True
By retrospooty on 11/18/2013 5:03:57 PM , Rating: 2
RE: True
By Mitch101 on 11/18/2013 5:23:34 PM , Rating: 2
The original 360's had to be higher than that because there were people with replacements that failed too and failed again. But lessons were learned and Microsoft eventually made the 360 a highly reliable console and extended warranties. A lot of that lessons learned went into the XBox One design. I believe the XBox One will be extremely refined and rock solid device. They put in a lot of effort even to try and fix dumb users that block the airflow of their console. Im sure Sony did too with the PS4.

Still this is different because people on the assembly line admit to sabotaging PS4 consoles vs this being a design flaw. Sony may have less than 1% fail rate due to manufacturing or outside causes like dropped in shipping. Its the sabotage numbers that this could get interesting. If it turns out to be a Quality control issue or design issue then ouch. The thing is to wait and see what the root cause is.


RE: True
By retrospooty on 11/18/2013 5:27:58 PM , Rating: 2
Ya, I think you are right, it was higher. I was looking at a different link than I found before. They did fix it on the later slim model too. It's down to normal acceptable return rates as of the slim model released in 2010.


RE: True
By wallijonn on 11/20/2013 9:28:20 AM , Rating: 2
quote:
A lot of the lessons learned went into the XBox One design. I believe the XBox One will be extremely refined and rock solid device.


Unless they were also produced by FoxxConn ...


RE: True
By someguy123 on 11/19/2013 6:17:04 PM , Rating: 2
That poll has no credibility. It was some random poll on gamespot that simply asked anyone if their xbox failed. It's about as useful as the reviews on amazon with no purchase verification (which honestly should not be accepted at all on a retail site).

If you go by polls the ps4 has a 47% error rate based on the ign poll. 360's failure rate was very high for an electronics device but its doubtful that more than half of them were returned, especially since that number does not include people that simply threw the thing away when it bricked.


RE: True
By artemicion on 11/18/2013 8:02:42 PM , Rating: 2
The statistics are not comparible. The 54% failure rate for Xbox 360's are after how many years of use? Obviously, the failure % number is going to rise the longer the console is used.

I'm talking about % of equipment that does not even turn on when you take it out of the box on day one. That's never happened to me, but maybe I'm just lucky.


RE: True
By retrospooty on 11/18/2013 8:52:01 PM , Rating: 2
I see what you're saying, but 1% day one failures is good for electronics. I spent a good decade in electronics repair and reverse logistics. It's sort of the dirty little secret of the electronics world. There's a huge business in Reverse Logistics taking the massive amounts of product returns from all of todays retailers and etailers returns, processing them through triage and repair. Believe me 1% is good. The best of the best product would hope to have ovly 1% DOA.... I suspect we are seeing worse than 1% here though, but we will have to wait and see.


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