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The intern's forum post confession said, "The ps4 console we assemble can be turned on at best"

There has been some mixed news surrounding the launch of Sony's new PlayStation 4 gaming console. Over the weekend, Sony announced that it sold one million PS4s in the first 24 hours of availability.
 
However, a recent report suggests that interns at a Chinese Foxconn plant claim that a portion of first available PlayStation 4 consoles were purposefully sabotaged during the manufacturing process. 
 
According to a new report from Neowin, interns from a Foxconn plant in Yantai, China sabotaged the PS4 during manufacturing because they felt they were being mistreated in the workplace.
 
Foxconn is the trading name for Hon Hai Precision Co. in China where devices like the iPhone and iPad are made.
 
The interns spoke out about the sabotage on the IGN forums. While the original post is now deleted, Neowin grabbed a screenshot for proof.


The original forum post [SOURCE: Neowin.net]

Part of the post says, "The ps4 console we assemble can be turned on at best."
 
These claims have not yet been independently verified, but a quick trot over to Amazon shows that roughly a third of the over 1,900 reviews are one-star ratings with most users complaining of their consoles arriving DOA (the machine displays a pulsating blue light and refuses to boot).
 
Sony, however, has confirmed that some customers are experiencing difficulties and provided the following statement to IGN:
 
A handful of people have reported issues with their PlayStation 4 systems. This is within our expectations for a new product introduction, and the vast majority of PS4 feedback has been overwhelmingly positive. We are closely monitoring for additional reports, but we think these are isolated incidents and are on track for a great launch.

There have been several problems reported, which leads us to believe there isn’t a singular problem that could impact a broader percentage of systems. The number of affected systems represents less than .4% of shipped units to date, which is within our expectations for a new product introduction.
 
It also wouldn't be terribly surprising if the interns were experiencing troubles at Foxconn, considering the electronics manufacturer has been under the spotlight various times for mistreatment of workers in the past. 
 
Foxconn has been under the microscope since 2009 for various troubles like worker suicides, explosions in the plants due to aluminum dust build-up and other unsafe working conditions, riots, excessive overtime, low pay, etc.
 
The company came under fire earlier in 2012 when The New York Times published a massive article on the working conditions of Foxconn factories. Apple was also targeted because the report mentioned Apple's lack of action when receiving reports on these poor working environments and overtime/pay issues.
 
Foxconn gave employees a pay boost earlier this year and is cleaning its act up slowly but surely to comply with audits. It's even trying to deploy robots to replace human workers in an effort to escape its employee troubles. 
 
The PlayStation 4 was released in the U.S. on November 15 for $399. Tech news sites have given the new console mixed reviews, ranging from "worth it, go buy it" to "maybe you should wait for Xbox One reviews."

Sources: Neowin.net, Reuters



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RE: to quality or not to quality
By Fujikoma on 11/17/2013 8:29:35 PM , Rating: 3
Then the QC isn't thorough enough or there was collusion among manufacturing and quality to pass units (all production and quality pulled samples). A company, I worked for, had a problem with it's original 2.1 dvd systems because they had no test for region coding and an employee intentionally set it to region code 0 only. They had to pull 10,000's of units to be set to the U.S. code of 1. After that, they used a region coded dvd to test with, instead of a region code of 0 (because the 0 loaded faster). It was caught by customers, but only dealt with due to the number of returns/complaints.
Quality departments should be independent of manufacturing and management. If Sony has any intelligence, it will require a change in testing to catch this in the future and will probably use some other automated (probably with tap commands) testing to verify other functionality/features, since this usually doesn't take much time after the unit has cold booted (usually dealing with a millisecond or so for response time after a tap command is sent).


RE: to quality or not to quality
By Samus on 11/17/2013 11:11:50 PM , Rating: 2
What if the interns <were/i> the QC.

My guess if they'd give temporary employees a less technical job (in order to dodge training) and QC instantly comes to mind for that roll.

Either way, it's obvious these interns are scoring free XBOX One's from Microsoft for their efforts ;)


RE: to quality or not to quality
By inighthawki on 11/18/2013 1:16:06 AM , Rating: 3
I think you used italics wrong :)


RE: to quality or not to quality
By Reclaimer77 on 11/18/2013 8:53:36 AM , Rating: 2
Do you seriously believe you have time to test products THAT thouroughly when you have to produce and deliver millions and millions of them?

Time to get just a LITTLE realistic here.

Like I said, we're speculating either way. We don't have enough info to make an informed judgement here.


RE: to quality or not to quality
By retrospooty on 11/18/2013 9:11:26 AM , Rating: 2
" If Sony has any intelligence, it will require a change in testing to catch this in the future "

Umm... Kind of a no-brainer. That is exactly how QC works. When a problem is ID'd in the field, they implement a test to catch it and/or a manufacturing process/part change the fixes it entirely.


RE: to quality or not to quality
By ShieTar on 11/18/2013 10:26:37 AM , Rating: 2
quote:
When a problem is ID'd in the field, they implement a test to catch it and/or a manufacturing process/part change the fixes it entirely.

That's the theory. In practice, the first step is to compare the cost of test implementation with the cost of replacing the units of x% disgruntled customers which bother to return the unit. And then do whatever is cheaper.


RE: to quality or not to quality
By retrospooty on 11/18/2013 11:01:41 AM , Rating: 2
Yup... That is part of "When a problem is ID'd in the field" If its 1 of 1000 units, its probably not going to be considered a problem. Depending on the issue and the cost of the test or the fix, when the cost of repair/replace/customer sat is determined to be greater than the cost of the test or the fix they implement it.


RE: to quality or not to quality
By Manch on 11/18/2013 10:47:30 AM , Rating: 2
Most manufacturers pull only a couple form each batch/lot to test for QC after the product is assembled. Many do line testing where only a portion of each component is tested. 100% testing would be expensive and too time consuming. They have


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