Data Center Causes More Problems for Obamacare Launch
October 28, 2013 1:01 PM
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A data center lost network connectivity on Sunday after a technical failure
another technical difficulty
this weekend when a data center behind the HealthCare.gov website went down.
, Verizon's Terremark -- which hosts HealthCare.org and allows uninsured Americans to both search and buy health insurance -- lost network connectivity on Sunday after a technical failure.
The glitch also threw off a data services hub that connects a number of federal agencies and is used to verify people's identity, citizenship, etc. This verification is necessary to check if people are eligible for tax credits that cut the cost of monthly insurance premiums.
"We are working with Terremark to get their timeline for addressing the issue," said Joanne Peters, a Health and Human Services (HHS) Department spokeswoman. "We understand that this issue is affecting other customers in addition to HealthCare.gov, and Terremark is working (to) resolve the issue as quickly as possible."
There have been a number of troubles with the rollout of Obamacare since it launched October 1. The White House didn't expect HealthCare.gov to see the amount of traffic it did when Obamacare began, and this led to many technical problems with the site, such as jumbled text, error messages and delays with loading pages.
A key part of Obamacare is consumer accessibility to HealthCare.gov in order to select new insurance plans. The idea behind it is to bring health insurance to Americans that have gone without, and it also doesn't prevent those with pre-existing conditions to apply.
Obama has compared the glitchy HealthCare.gov website to
, and even said that the recent issues are "unacceptable" while outlining a new way for customers to access the site.
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10/28/2013 5:28:51 PM
I guess I should have faith in the gov't and their contractors though. :p
Personally, I almost laughed myself silly when a caller to a talk show in California said “Mark Zuckerberg built Facebook basically overnight! What’s wrong with these cretins!”. People who aren't in the big data industry are literally borderline morons when it comes discussing it as a topic, politically or otherwise.
The fact that HealthCare.gov tried hit the ground running with 10 million users a day was a formula for disaster. Asking several different contractors to each build “Enterprise Software” components of an that would then be tightly coupled together was a formula for disaster. The fact that every returned proposal needed to be run through eight layers of regulation before it was even considered for approval was a formula for disaster. The fact that core competency of the contractors that won lie in making winning bids rather than building anything worthwhile is a formula for disaster.
Considering the combined influences of these formulas for failure, I'm actually shocked that it ever actually worked at all. The idea of such tightly coupled “Enterprise Software” is so outdated that any contractor who even mentioned the term should have been sacked on the spot. The fact that these contractors thought they could provide a "turnkey solution" at all should have been a warning sign of their incompetency. There simply isn't a private sector equivalent, every other 10 million user a day player took years of iteration to get to where they are now. Take Google, they very carefully gated entry to youtube, gmail, G+, drive and wallet to ramp up the loads in private betas before they went live.
The government set out from the start with it's The Fortune 1,000 contractors convincing them to "do it wrong" and nobody should be surprised that "wrong" is how they did it.
"We can't expect users to use common sense. That would eliminate the need for all sorts of legislation, committees, oversight and lawyers." -- Christopher Jennings
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