Data Center Causes More Problems for Obamacare Launch
October 28, 2013 1:01 PM
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A data center lost network connectivity on Sunday after a technical failure
another technical difficulty
this weekend when a data center behind the HealthCare.gov website went down.
, Verizon's Terremark -- which hosts HealthCare.org and allows uninsured Americans to both search and buy health insurance -- lost network connectivity on Sunday after a technical failure.
The glitch also threw off a data services hub that connects a number of federal agencies and is used to verify people's identity, citizenship, etc. This verification is necessary to check if people are eligible for tax credits that cut the cost of monthly insurance premiums.
"We are working with Terremark to get their timeline for addressing the issue," said Joanne Peters, a Health and Human Services (HHS) Department spokeswoman. "We understand that this issue is affecting other customers in addition to HealthCare.gov, and Terremark is working (to) resolve the issue as quickly as possible."
There have been a number of troubles with the rollout of Obamacare since it launched October 1. The White House didn't expect HealthCare.gov to see the amount of traffic it did when Obamacare began, and this led to many technical problems with the site, such as jumbled text, error messages and delays with loading pages.
A key part of Obamacare is consumer accessibility to HealthCare.gov in order to select new insurance plans. The idea behind it is to bring health insurance to Americans that have gone without, and it also doesn't prevent those with pre-existing conditions to apply.
Obama has compared the glitchy HealthCare.gov website to
, and even said that the recent issues are "unacceptable" while outlining a new way for customers to access the site.
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I don't believe they had 'too many' users
10/28/2013 4:32:46 PM
"...The White House didn't expect HealthCare.gov to see the amount of traffic it did when Obamacare began, and this led to many technical problems with the site, such as jumbled text, error messages and delays with loading pages."
I believe they may be selling it to the media this way, but in reality they couldn't have handled any end-to-end scenarios, this is just a positive way to spin an utter failure to engineer a functional system.
"We are going to continue to work with them to make sure they understand the reality of the Internet. A lot of these people don't have Ph.Ds, and they don't have a degree in computer science." -- RIM co-CEO Michael Lazaridis
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