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Print 22 comment(s) - last by wordsworm.. on Oct 31 at 9:58 AM

A data center lost network connectivity on Sunday after a technical failure

Obamacare saw another technical difficulty this weekend when a data center behind the HealthCare.gov website went down.

According to Reuters, Verizon's Terremark -- which hosts HealthCare.org and allows uninsured Americans to both search and buy health insurance -- lost network connectivity on Sunday after a technical failure. 

The glitch also threw off a data services hub that connects a number of federal agencies and is used to verify people's identity, citizenship, etc. This verification is necessary to check if people are eligible for tax credits that cut the cost of monthly insurance premiums.


"We are working with Terremark to get their timeline for addressing the issue," said Joanne Peters, a Health and Human Services (HHS) Department spokeswoman. "We understand that this issue is affecting other customers in addition to HealthCare.gov, and Terremark is working (to) resolve the issue as quickly as possible."

There have been a number of troubles with the rollout of Obamacare since it launched October 1. The White House didn't expect HealthCare.gov to see the amount of traffic it did when Obamacare began, and this led to many technical problems with the site, such as jumbled text, error messages and delays with loading pages. 

A key part of Obamacare is consumer accessibility to HealthCare.gov in order to select new insurance plans. The idea behind it is to bring health insurance to Americans that have gone without, and it also doesn't prevent those with pre-existing conditions to apply. 

Obama has compared the glitchy HealthCare.gov website to iOS 7, and even said that the recent issues are "unacceptable" while outlining a new way for customers to access the site. 

Source: Reuters



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Sorry
By Ammohunt on 10/28/2013 1:50:52 PM , Rating: 0
Other that the poor choice of data center provider seems to me that problems like this are unavoidable. Then again it doesn't take much thought to come up with a design that would provide at least three nines uptime.




RE: Sorry
By theArchMichael on 10/28/2013 5:13:48 PM , Rating: 2
I can't speak for the architecture of the application, but I'm shocked that they don't have a geographically distributed high availability solution. I mean, that's something a lot of medium sized businesses have... This is the government, kind of a big deal... you would think they would go all out.


RE: Sorry
By Fallen Kell on 10/28/2013 5:18:30 PM , Rating: 2
Not when the contract goes out to the lowest bidder. You don't see Amazon or Google hiring the lowest bidders to their company to design and/or run operations. They go with the most qualified bidder, which in many cases also happens to be the most expensive, not least.


RE: Sorry
By theArchMichael on 10/28/2013 5:26:03 PM , Rating: 2
I'd agree with that mostly, but I think the failure is because there is a lack of IT resources in HHS that weren't able to make an assessment of which proposal would really suit there needs. Just that parts a lot of work and an important role, you can't contract that piece away because then the fox is guarding the henhouse.


RE: Sorry
By TheJian on 10/29/2013 6:04:09 AM , Rating: 2
Lowest bidder? Didn't this think cost far over the $93mil they estimated? Rumor is 400mil to 634mil right?:
https://www.youtube.com/watch?feature=player_embed...
CBS news, site is a DISASTER.

http://www.digitaltrends.com/opinion/obamacare-hea...
"The site also cost more than it took to initially create Facebook, Twitter and Instagram, according to the report."
500mil+?
"Facebook, which received its first investment in June 2004, operated for a full six years before surpassing the $500 million mark in June 2010."

Facebook gets a crap-ton of traffic right? Surely more than just a hundred million USA only users of the gov site. HALF of the worlds population (not me...LOL) uses facebook. I think they contract the FAVORITE bidder of some washington honcho, not the least expensive bidder. The guy in the vid says it seems they didn't even beta test the site...LOL.

http://blog.executivebiz.com/2011/12/cgi-federal-t...
Clearly they are way over $93mil, and should have never had the contract. I remember seeing Dell.com, IBM.com etc made for under 30mil years ago and they do millions in transactions etc daily. Even at 93mil the price was ridiculous for what it does.

http://www.washingtonpost.com/blogs/federal-eye/wp...
How long can this chick hide from testifying? She was at a GALA instead?...Seriously? They need to have another and force her to come to the meeting.


RE: Sorry
By wordsworm on 10/31/2013 9:58:36 AM , Rating: 2
Are you saying you want Facebook to take control over government data centers?


"Google fired a shot heard 'round the world, and now a second American company has answered the call to defend the rights of the Chinese people." -- Rep. Christopher H. Smith (R-N.J.)














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