President Obama Addresses Healthcare Website Issues, Calls them "Unacceptable"
October 21, 2013 11:42 AM
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He'll do so at an event today at 11:25 a.m.
U.S. President Barack Obama has called the issues with the HealthCare.gov website "unacceptable" at an event this morning.
, Obama announced a plan to address the
recent problems with HealthCare.gov
at an event today in the White House Rose Garden. Consumers, pharmacists and business owners were in attendance.
With the rollout of Obamacare on October 1, a key part of the program is consumer accessibility to HealthCare.gov in order to select new insurance plans. The idea behind it is to bring health insurance to Americans that have gone without, and it also doesn't prevent those with pre-existing conditions to apply.
But the White House didn't expect HealthCare.gov to see the amount of traffic it did when Obamacare began. Within the first 10 days, there were over 19 million visits to the site. This led to many technical problems with the site, such as jumbled text, error messages and delays with loading pages.
Obama even compared the glitchy website to
Obama sees this as a serious issue and addressed it today, calling it unacceptable" and planning new ways for Americans to get insurance exchanges despite site issues.
"The president will directly address the technical problems with HealthCare.gov - troubles that he and his team find unacceptable - and discuss the actions he has pushed for to make it easier for consumers to comparison shop and enroll for insurance while work continues around the clock to improve the website," said a White House official.
According to the U.S. Department of Health and Human Services (HHS), fixes are being made to the site, but it's not all bad. It said people have been successful in other tasks on HealthCare.gov, such as verifying eligibility.
"Individuals have been able to verify their eligibility for credits, enabling them to shop for, and enroll in, low- or even no-cost health plans," said HHS. "We have updated the site several times with new code that includes bug fixes. Our team has called in additional help to solve some of the more complex technical issues we are encountering."
As of last Saturday night, it was reported that almost half a million Americans applied for health insurance as part of Obamacare.
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10/23/2013 2:29:25 PM
Reminds me of the story of the 1982 PC game for the film E.T. The developer had 6 weeks to make a game. There's not much even John Carmack could do in 6 weeks or 6 months.
The first thing they should have done here was ask companies such as Walmart or Amazon or insurance companies how long they would imagine such a website might take to properly develop, and the second thing they should have done was a limited deployment. To compare this to iOS7, which I don't have, btw, is nonsensical. Maybe you can compare this to the original deployment of Apple Maps. That would be more honest but less flattering.
"Well, we didn't have anyone in line that got shot waiting for our system." -- Nintendo of America Vice President Perrin Kaplan
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