President Obama Addresses Healthcare Website Issues, Calls them "Unacceptable"
October 21, 2013 11:42 AM
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He'll do so at an event today at 11:25 a.m.
U.S. President Barack Obama has called the issues with the HealthCare.gov website "unacceptable" at an event this morning.
, Obama announced a plan to address the
recent problems with HealthCare.gov
at an event today in the White House Rose Garden. Consumers, pharmacists and business owners were in attendance.
With the rollout of Obamacare on October 1, a key part of the program is consumer accessibility to HealthCare.gov in order to select new insurance plans. The idea behind it is to bring health insurance to Americans that have gone without, and it also doesn't prevent those with pre-existing conditions to apply.
But the White House didn't expect HealthCare.gov to see the amount of traffic it did when Obamacare began. Within the first 10 days, there were over 19 million visits to the site. This led to many technical problems with the site, such as jumbled text, error messages and delays with loading pages.
Obama even compared the glitchy website to
Obama sees this as a serious issue and addressed it today, calling it unacceptable" and planning new ways for Americans to get insurance exchanges despite site issues.
"The president will directly address the technical problems with HealthCare.gov - troubles that he and his team find unacceptable - and discuss the actions he has pushed for to make it easier for consumers to comparison shop and enroll for insurance while work continues around the clock to improve the website," said a White House official.
According to the U.S. Department of Health and Human Services (HHS), fixes are being made to the site, but it's not all bad. It said people have been successful in other tasks on HealthCare.gov, such as verifying eligibility.
"Individuals have been able to verify their eligibility for credits, enabling them to shop for, and enroll in, low- or even no-cost health plans," said HHS. "We have updated the site several times with new code that includes bug fixes. Our team has called in additional help to solve some of the more complex technical issues we are encountering."
As of last Saturday night, it was reported that almost half a million Americans applied for health insurance as part of Obamacare.
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21 days later still broken
10/21/2013 1:39:39 PM
It's 21 days later and I still can't even finish the application process to look at prices. I don't actually need insurance so it isn't upsetting my personal life but I can't help but get a laugh at how pathetic this roll out has been. I just want to see the freaking prices!
Ironically enough the live chat works great! You can ask any type of question and they'll tell you to try again later when there is less demand. Well, I tried at 3AM central time and it still failed.
It isn't even server capacity issues it is site design issue. A single page request loads about 60 js files, 12 css files, a few html files, and a boatload of images. And they aren't bundled or cached or anything. Most of the js files aren't even minified despite minified, which is appalling. The site is freaking DDoS'ing itself with every page request! I think on any given page request about 90 - 110 elements will be individually loaded from the server. Every page request. That's insane!
Even the HTML and page scripts are shitty. It's a freaking mess.
This isn't a "fix this" mess it is a "do it again from scratch" mess.
RE: 21 days later still broken
10/21/2013 3:05:57 PM
Latest estimates are 5 million lines of code that need to be fixed.
"We are going to continue to work with them to make sure they understand the reality of the Internet. A lot of these people don't have Ph.Ds, and they don't have a degree in computer science." -- RIM co-CEO Michael Lazaridis
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