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Print 15 comment(s) - last by comrade65.. on Oct 16 at 9:40 PM

T-Mobile wants to get rid of the clutter

T-Mobile has been introducing many changes lately as part of its "Un-carrier" revolution, but one eyebrow-raising change taking place outside of the Un-carrier scope is the death of  many grandfathered rate plans. 

According to TmoNews, T-Mobile is sending letters out to certain customers with grandfathered rate plans to let them know about the expiration of various older plans. In one such letter, a customer was told that their grandfathered plan would be terminated in November and that a new plan had already been selected for them. 

Below is a scanned version of the letter from TmoNews



It's not clear if all customers with grandfathered plans will receive this letter or not, but a T-Mobile spokesperson did confirm that the company plans to kill many older plans to make T-Mobile's system less complicated. 

"Maintaining thousands of rate plans is the norm in the industry, but we think it creates unnecessary complexity," said a T-Mobile spokesperson. "Simple is better, which is why we’re reducing the number of older plans in our systems. We’re giving customers on these plans the opportunity to choose a plan that best meets their needs. For the vast majority, their plan will provide similar or better features at a comparable price." 

If customers are unhappy with their new plans, they can cancel them by February without customary penalty.  

Source: TmoNews



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Bad move
By Monkey's Uncle on 10/15/2013 2:30:14 PM , Rating: 1
Methinks T-Mobile will be losing a lit of previously loyal customers.

I know if my cell phone provider pulled this stunt, I would drop them like a bad habit.




RE: Bad move
By Nutzo on 10/15/2013 2:37:56 PM , Rating: 2
Thier newer plans are better/cheaper.

Instead of losing me, I switched from a individual plan to a family plan with 3 lines. It's cheaper than separate prepaid smart phone lines.


RE: Bad move
By BRB29 on 10/15/2013 4:13:02 PM , Rating: 2
Yes the newer plans are cheaper and better. Much much cheaper and much much better.

I just switched from verizon. I used to pay $83 a month for 1 line. Now I pay ~100 a month for 5 lines with unlimited talk, text and data. Its $110 but i have the 15% military discount.


RE: Bad move
By subflava on 10/15/2013 3:11:56 PM , Rating: 2
Normally you would be right as this change would be a bad thing for the consumer...except in this case T-Mobile is actually being truthful in saying they're trying to reduce system complexity. I've been a T-Mobile customer for 7 years now and my bill has never been lower factoring features. When I started with them, we had a 5 line family plan and paid about $35/line (no data, no text, just X minutes) and had 2 lines with data at $55/line.

Fast forward through the years and I've "upgraded" every time they've offered a more cost efficient plan which has been 2 or 3 times if I remember correctly. Through the upgrades I've gained unlimited minutes, unlimited text, and all my lines now have data (different GB levels) and I'm paying ~45/line (this includes all taxes). Sure I'm paying $10 more than I was 7 years ago, but it's a hell of a lot more useful to me. And now they just announced the free international data thing which just adds to the value...

I'd guess 95% of current T-Mobile customers would pay less with T-Mobile's current plan offerings over *any* previously offered plan. The only exceptions would probably be people that don't want text or data and just want a low number of minutes. However, those people would be better of on prepaid/per-minute plans anyways.


RE: Bad move
By DanNeely on 10/15/2013 3:24:37 PM , Rating: 2
The 350 legacy plan mess they have now almost certainly includes a number of identical but for a line or two of fine print plans that can be consolidated with no real impact on 99.9% of consumers. The fact that they're still going to have 50 legacy plans after the consolidation also argues against the sort of massive (eg unlimited to metered data) changes other carriers have done when pushing customers off of old plans.


RE: Bad move
By Maiyr on 10/15/2013 4:45:32 PM , Rating: 2
Methinks you will be going nowhere because this will be coming to all carriers eventually.


RE: Bad move
By jpeyton on 10/16/2013 1:39:43 AM , Rating: 2
Seeing as how T-Mobile's grandfathered plans are more expensive than their new "Uncarrier" plans, the only customers they'll be losing are the mouth breathers.


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