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Microsoft gets a big plug, but not without some vicious rumors as well

Delta Air Lines, Inc. (DAL), the world's largest airline in terms of passenger traffic in 2012, gave Microsoft Corp. (MSFT) a big boost when it announced that it would be buying all of its pilots new Surface 2 tablets, which run Microsoft's upcoming Windows 8.1 RT operating system.

I. An Enterprise Win For Microsoft, Windows 8.1

A press release by Microsoft describes:

Device rollout to pilots flying the Boeing 757 and Boeing 767 fleets will start later this year and all Delta cockpits are projected to be paperless by the end of 2014. 

Delta's flight operations SVP, Capt. Steve Dickson, remarks:

Delta's electronic flight bag running on Surface 2 continues the technological strides Delta has been making to give our crews the best tools to keep them flying safely and efficiently.  This intuitive device puts key information at their fingertips right when they need it. By eliminating paper, we'll reduce clutter and minimize time spent looking for flight information allowing our pilots the opportunity for greater situational awareness in the air and on the ground.


The move comes in the wake of shift in how wireless devices on aircraft are perceived.  The U.S. Federal Aviation Administration (FAA) has found in recent studies that the weak wireless signals in narrow bands of wireless spectrum used by mobile devices were not capable of interfering with airplane electronics as previously suspected.  This has in turn allowed both pilots -- and potentially even passengers -- to use wireless devices like consumer tablets during takeoff and landing.

Delta Surface 2

In the wake of those developments most major airlines have replaced or are eyeing replacing their "old school" pen and paper flight logs with tablets loaded with custom flight logging apps.  Traditionally an airline had carried up to 45 pounds of paper for flight logs, charts, and manuals.  This massive accumulation of paper not only burned fuel by adding to the flight weight, but also led to occasional errors and time-consuming searches by pilots.

Surface 2

The switch from its current 38-pound paper flight bags to the more modern Surface 2 flight bags is expected to save Delta 1.2 million gallons of fuel annually, while also cutting the airline's paper consumption by 7.5 million sheets.

II. Pilots are Reportedly Disgruntled, Employee Accusations Mount

American Airlines (owned by AMR Corp. (OTC:AAMRQ)), the world's fourth largest commercial airline, adopted Apple, Inc.'s (AAPL) iPads for flight-logging purposes and has been rolling out the tablets over its fleet, ever since December 2011.

The pickup of the Microsoft tablets by an even larger fleet is perhaps the biggest enterprise win for Surface yet.  Delta reportedly aims for "full deployment" by the end of 2014, which would likely mean one Surface 2 for every one of its 11,000 active pilots.


Delta is paying Microsoft around $5.5M USD for the tablets, which will retail for $449 USD on the consumer market when they launch on Oct. 22.  Reports indicate this expense should be more than worth it -- eliminating paper flight logs will save around $13M USD per year.


Surface 2

Even better for Microsoft, Delta has also been giving its 19,000 flight attendants Windows Phone by Microsoft subsidiary Nokia, which used Microsoft Dynamics to track customer in-flight purchases.  The Nokia Lumia 820 began rolling out to flight attendants in August, according to Delta.

III. Pilots Lobbied for iPad (Reportedly), Complain That Delta is "in bed with Microsoft”

The first-generation Surface has proven a major market dud, even if it did receive generally neutral-to-favorable reviews and earn some respectful nods for its slick design cues.  After taking a $900M USD charge (loss) on unsold first-generation Surface tablets, Microsoft has been dumping them off on the market at bargain-bin prices, even giving them away for free as part of its "Bing for Schools" program that's ostensibly supposed to drive search engine traffic towards Microsoft's Bing.

While Surface sales -- as a whole -- have struggled, sales of Microsoft's Windows RT have been especially bad as consumers have forsook the ARM-powered Microsoft devices due to their lack of compatibility with legacy x86 Windows software.  The new deal could provide a boost to the struggling Windows 8.1 RT platform and vindicate Microsoft's decision to cling to poor-selling ARM devices.

But given this lukewarm consumer reception, it's perhaps not surprising to see some employees speaking out against the deal.  One disgruntled Delta pilot reportedly accused Delta's administration of being "in bed with [Microsoft]", according to Apple Insider.  He said, "We fought hard for iPad."

The Apple Insider piece in a roundabout way seems to allege that Microsoft agreed to route its corporate flights through Delta as a kickback to sweeten the deal, and heavily wooed Delta's information technology department staff.
 

Pilots reportedly wanted an Apple iPad.

As for the specs of the Surface 2 versus its current-generation Apple competition (the fourth generation iPad), the Surface 2 looks good in most categories, except trailing slightly in screen resolution).

The Surface 2 features a lower resolution display than the current fourth generation iPad (1920x1080 vs. 2048x1536).  The devices have comparable physical storage capacity (up to 128 GB), although Microsoft's Windows recovery partition consumes several additional gigabytes cutting the usable storage space.  However, the Surface 2 features more memory (2 GB vs. 1 GB for the current iPad).  Both devices weigh approximately the same, while the Surface 2 is slightly thinner (8.9 mm vs. 9.4 mm for the iPad).  
 
The Surface 2 packs a faster Tegra 4 processor from NVIDIA.

Both tablets use chips that license ARM Holdings Plc's (LON:ARM) instruction set.  The Surface 2's NVIDIA Corp. (NVDA) system-on-a-chip appears to enjoy a healthy lead over the Apple chip in compute-heavy applications, and a narrower lead over its competitor in graphics-bound applications.  Apple's proprietary A6X 1.4 GHz dual-core chip was blown away (499 milliseconds to finish for Tegra 4 vs. 865 ms for the iPad) by the NVIDIA Tegra 4 in early Javascript Sunspider benchmarks, a compute-heavy application, while earning a narrower win in GLBenchmark 2.5, a graphics-heavy benchmark (57 frames-per-second, versus 51 fps for the iPad 4).

Sources: Microsoft, Delta, Apple Insider



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Dinosaur IT Departments
By ResStellarum on 10/1/2013 7:11:24 PM , Rating: 0
quote:
"We fought hard for iPad," a pilot working for the airline told AppleInsider. He described the Delta deal as being about money, travel contracts, and Delta's Information Technology staff historically being "in bed" with Microsoft.

I've seen this problem numerous times unfortunately. Whole IT departments and their staff are completely dependent on Microsoft for their livelihood, and so when it comes to decision time for new purchases, M$ software / devices are at the top of a very short list.

That's the only reason Microsoft is still dominant in the enterprise. If it was only a question of ROI, everyone would be running GNU/Linux. Instead we have IT managers recommending M$ products because that's the only thing they can use.




RE: Dinosaur IT Departments
By ack on 10/1/2013 7:30:37 PM , Rating: 5
That's the typical non-IT perspective. Apple has always been terrible with enterprise support, and hence why IT shops avoid them like the plague. It just doesn't work. Period. For tens of thousands of devices, MS has the enterprise software and infrastructure to handle it. Home users don't have a clue what it's like to handle a server farm.

What ends up happening is like at the LA school district. Total disaster.


RE: Dinosaur IT Departments
By troysavary on 10/1/2013 7:44:42 PM , Rating: 4
It amazes me how little people people know what they are talking about around here. The cost of the OS is just a tiny fraction of TCO on corporate systems. Retraining staff to use Linux would cost way more than what would be saved by not buying Windows. Nevermind the cost of porting all the custom software that many companies have.


RE: Dinosaur IT Departments
By AssBall on 10/2/2013 10:21:38 AM , Rating: 1
That's just a load. I know lots of IT people that use A Macbook for their personal system.

The problem is that Integrating macs/Linux into a network for doing SECURE WORK on is about as streamlined as a brick. Are you going to sign off on your IT guys spending 3 weeks revamping mission critical applications from the ground up when they could do it in 2 days with existing, cost effective, and proven methods?


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