Tesla Reveals Generous Model S "Hassle Free" Battery Replacement, Service Programs
April 29, 2013 12:26 PM
Tesla Model S
Tesla wants to make the service process less painful
Tesla explained its new service and warranty program for
the Model S
last week, revealing convenient options like valet services and even a Roadster loaner if your Model S needs to go to the shop.
Tesla CEO Elon Musk laid out the new service and warranty program for the Model S in a blog post, saying that customers should have a service
experience that is even better
than not needing service at all.
Model S owners who need to their vehicle sent to the shop will receive loaner cars, but not just any aged, used loaner car. They'll receive a fully-loaded Model S 85 kWh.
"These will not be our basic model – they will be state of the art with all the best features and options," said Musk. "Nor will this eventually become an aging fleet of overused cars. The Model S loaners will be available for immediate purchase at a price that is lower by 1 percent per month of age and $1 per mile. If you like the service loaner more than your other car, you can just keep it. This ensures that the service fleet is constantly refreshed and gives customers the best optionality."
Model S drivers can even take a Tesla Roadster sports car out for loan until their Model S is released from the service center.
Don't have time to run your Model S to the service center? No problem. Tesla has a valet service that will pick up your car, drop off the loaner and bring your Model S back for additional charge.
Musk added that there is an annual service contract that is optional for Model S drivers, since these vehicles don't require an oil change, smog checks, etc. Drivers can simply bring their cars in for checks like tire alignment, and even if they don't, the warranty is still valid.
Then there's the battery warranty, of course. The battery will be replaced with a reconditioned unit (which promises to be equal to or better than the original pack in energy capacity) and covered as long as damage wasn't due to collision, opening of the battery pack by non-Tesla personnel or intentional abuse.
"The intent is to provide complete peace of mind about
owning your Model S
even if you never read or followed the instructions in the manual," said Musk.
"Well, there may be a reason why they call them 'Mac' trucks! Windows machines will not be trucks." -- Microsoft CEO Steve Ballmer
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