Print 14 comment(s) - last by BRB29.. on Apr 30 at 4:33 PM

Tesla Model S
Tesla wants to make the service process less painful

Tesla explained its new service and warranty program for the Model S last week, revealing convenient options like valet services and even a Roadster loaner if your Model S needs to go to the shop. 

Tesla CEO Elon Musk laid out the new service and warranty program for the Model S in a blog post, saying that customers should have a service experience that is even better than not needing service at all.

Model S owners who need to their vehicle sent to the shop will receive loaner cars, but not just any aged, used loaner car. They'll receive a fully-loaded Model S 85 kWh.

"These will not be our basic model – they will be state of the art with all the best features and options," said Musk. "Nor will this eventually become an aging fleet of overused cars. The Model S loaners will be available for immediate purchase at a price that is lower by 1 percent per month of age and $1 per mile. If you like the service loaner more than your other car, you can just keep it. This ensures that the service fleet is constantly refreshed and gives customers the best optionality."
Model S drivers can even take a Tesla Roadster sports car out for loan until their Model S is released from the service center. 

Don't have time to run your Model S to the service center? No problem. Tesla has a valet service that will pick up your car, drop off the loaner and bring your Model S back for additional charge. 

Musk added that there is an annual service contract that is optional for Model S drivers, since these vehicles don't require an oil change, smog checks, etc. Drivers can simply bring their cars in for checks like tire alignment, and even if they don't, the warranty is still valid. 

Then there's the battery warranty, of course. The battery will be replaced with a reconditioned unit (which promises to be equal to or better than the original pack in energy capacity) and covered as long as damage wasn't due to collision, opening of the battery pack by non-Tesla personnel or intentional abuse. 

"The intent is to provide complete peace of mind about owning your Model S even if you never read or followed the instructions in the manual," said Musk. 

Source: Tesla Motors

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Even better than bmw and infiniti
By BRB29 on 4/29/2013 2:10:55 PM , Rating: 2
That sounds like the least hassle of all the dealer services. I would be a model S just for that alone IF there they have a large enough service station network.

RE: Even better than bmw and infiniti
By Spuke on 4/29/2013 3:03:29 PM , Rating: 2
I would expect the Tesla experience to be much better than BMW and Infiniti considering that bulk of each of those companies bread and butter car sales (3 series and G37) is well UNDER the Tesla's base prices. IOW, BMW has one model that can top $100k in certain trims and Infiniti has none that tops that price. The only car that Tesla sells is the Model S and it can top $100k depending on the battery you choose. Since they're a small company and their $100k customers are going to be mingling with their $65k customers, it only makes sense to offer ALL of their customers the same experience.

RE: Even better than bmw and infiniti
By BRB29 on 4/29/2013 5:55:16 PM , Rating: 2
the dealers are making a lot of money on maintenance and repairs now. $95/hr charge for labor is making them rich.

RE: Even better than bmw and infiniti
By FITCamaro on 4/30/2013 9:20:14 AM , Rating: 2
Heh. $95/hour is cheap for a dealership.

RE: Even better than bmw and infiniti
By BRB29 on 4/30/2013 4:33:03 PM , Rating: 2
yea i forgot, that's only at Ford now SMH

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