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Tesla Model S
Tesla wants to make the service process less painful

Tesla explained its new service and warranty program for the Model S last week, revealing convenient options like valet services and even a Roadster loaner if your Model S needs to go to the shop. 

Tesla CEO Elon Musk laid out the new service and warranty program for the Model S in a blog post, saying that customers should have a service experience that is even better than not needing service at all.

Model S owners who need to their vehicle sent to the shop will receive loaner cars, but not just any aged, used loaner car. They'll receive a fully-loaded Model S 85 kWh.

"These will not be our basic model – they will be state of the art with all the best features and options," said Musk. "Nor will this eventually become an aging fleet of overused cars. The Model S loaners will be available for immediate purchase at a price that is lower by 1 percent per month of age and $1 per mile. If you like the service loaner more than your other car, you can just keep it. This ensures that the service fleet is constantly refreshed and gives customers the best optionality."
 
Model S drivers can even take a Tesla Roadster sports car out for loan until their Model S is released from the service center. 

Don't have time to run your Model S to the service center? No problem. Tesla has a valet service that will pick up your car, drop off the loaner and bring your Model S back for additional charge. 

Musk added that there is an annual service contract that is optional for Model S drivers, since these vehicles don't require an oil change, smog checks, etc. Drivers can simply bring their cars in for checks like tire alignment, and even if they don't, the warranty is still valid. 

Then there's the battery warranty, of course. The battery will be replaced with a reconditioned unit (which promises to be equal to or better than the original pack in energy capacity) and covered as long as damage wasn't due to collision, opening of the battery pack by non-Tesla personnel or intentional abuse. 

"The intent is to provide complete peace of mind about owning your Model S even if you never read or followed the instructions in the manual," said Musk. 

Source: Tesla Motors



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Nice, but then it has to be.
By djc208 on 4/29/2013 12:48:42 PM , Rating: 4
These cars command a premium price and as such have to market themselves as premium vehicles, (MT just had an editorial about trying to become a "premium" car brand and what it takes today) and this is all part of trying to build that image. If you want people to pay large sums of money to essentially be a beta tester you need to make it easy on them. Aside from being good marketing and a way to get turnover and generate used vehicles.





RE: Nice, but then it has to be.
By Shig on 4/29/2013 4:16:15 PM , Rating: 2
Well Tesla is a luxury brand. They're never going to make a 'cheap' car, it'll just be cheaper than a Model S.


RE: Nice, but then it has to be.
By maugrimtr on 4/30/2013 9:47:32 AM , Rating: 2
You lost me at "beta tester". The cars are final models, available for sale, being sold, and have a good after-sales service/warranty. They're obviously not beta products. In that worldview, all cars are betas since they are all improved over time.


RE: Nice, but then it has to be.
By Roffles on 4/29/2013 4:23:01 PM , Rating: 1
i agree 100%... need to make it easy. have you been to the various official and unofficial model s user forums? i have never read about any car with so many issues and so many variations of issues. it's almost as if each car was built using it's own unique assembly process with its own flaws in the process. if you go to an audi or porsche forum, you will read a lot about a very specific electrical or mechanical issue that impacts a number of cars for which a technical service bulletin is issued to correct it...or a notorious rattle in a specific place. but for the model s, it's all over the map. i guess i'm just amazed people are paying 60-70,000 bucks for a beta car. i'm convinced that the majority of tesla owners didn't work too hard for the money they are burning on this car. only having to take your car to the dealership for planned maintenance is the mark of a true premium car (IMHO)!!!


RE: Nice, but then it has to be.
By web2dot0 on 4/29/13, Rating: 0
RE: Nice, but then it has to be.
By Roffles on 4/29/2013 5:30:54 PM , Rating: 1
I'm the idiot? Maybe your reading comprehension skills are a bit off. First of all, I'm well aware people with problems report their problems on user forums. I'm a complete and total car enthusiast; I know pretty much everything (good and bad) there is to know about all the different models from the major car makers. I think I made this very clear when I used Audi and Porsche as an example of the forum experience. I myself have been an active member of Hyundai, Mazda, Acura and Lexus forums over the past ~9 years...and have done lots of research on BMW, Mercedes and Audi forums to help friends and family with their car problems

My point, and what you clearly glossed over, thus proving that you are in fact the idiot and not me, is that the range of problems on the Model S shows proof of an unsound assembly process. Like I said, and let me repeat myself because you missed the point: Other car manufacturers will have very specific electrical/mechanical/rattle/assembly problems, which are corrected by a technical service bulletin. In the case of the Model S, the problems reported by this car are incredibly various and numerous by comparison. This simply proves that this is a beta car... anyone wanting to put upwards of $60k into a car with absolutely no track record of reliability in light of the varying degree of problems this car has is not spending their money wisely.

And why would I be jealous of the Model S? I drive a 2011 Ultrasonic Blue Lexus IS-F. I put a fresh coat of carnauba wax on her this weekend. Driving to work this morning, looking through my side mirror, I noticed per the usual, that pretty much every single car that drove past me gave my F a good long look of affection and interest. I've completely lost count of the amount of times someone has complimented my car. Adding to the fact that it's a rare car with a rare color, it's an absolute beast in terms of performance, reliability and resale value... and I don't need to worry about charging stations. At 3 minutes 5.4 seconds, it's ranked #55 all time, tied with the BMW M3, for fastest lap at Virginia International Raceway (VIR is America's version of the Nurburing). Do you think I invested my 60K wisely? Wait a second, I don't need to ask you that question, I already know it was a sound investment. Let me know if 5 years how your Tesla is holding together, if you dare show yourself.


RE: Nice, but then it has to be.
By Phil11 on 4/29/2013 5:21:45 PM , Rating: 2
I have read the forums and you seem to totally miss the point. The 'problems' the vast majority of those people are talking about are incredibly minor and don't at all get in the way of the Tesla being the best car they have ever owned - by far. By the way, the majority of these users paid about $100,000 and they still couldn't be more blown away. No other car forum has this kind of excitement and passion. There is no doubt, as most every car magazine review has said - this car is a total game changer.


RE: Nice, but then it has to be.
By Shig on 4/29/2013 5:37:56 PM , Rating: 2
In 5 years SpaceX, Tesla Motors, and SolarCity will have merged and become the largest weapons and defense contractor to the United States.

You really thought SkyNet was going to run on fossil fuels?


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