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He has held himself accountable for falling short of the company's financial guidance

Sources: Forbes, Gamespot

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RE: Treating Customers Right
By Breakfast Susej on 3/18/2013 7:53:12 PM , Rating: 2
I understand all too well. I played TOR at launch and made the mistake of staying way longer than I should. Their treatment of the customers in that game was just Sad, as was the state of denial and living in lala land they were in about the games potential.

If TOR had been any other property, that is if it didn't have the Star Wars name and the history of Biowares past success behind it, it would have never made it a month. The way they handled the launch, the way they handled what they called character balancing in the patches, all of it was like a comedy of errors and customer abuse.

The things people will put up for in the name of Star Wars.

RE: Treating Customers Right
By Reclaimer77 on 3/18/13, Rating: 0
RE: Treating Customers Right
By althaz on 3/18/2013 10:09:49 PM , Rating: 2
I actually thought TOR was a pretty awesome game, but I'm not the type to like typical MMOs.

RE: Treating Customers Right
By FITCamaro on 3/18/2013 10:13:40 PM , Rating: 2
TOR's only real problem was the lack of something to do after you finished the story. Which happens with most new MMOs.

And due to the high production values with voiced cutscenes by both player and NPC, it takes longer for them to put out more content.

The only other thing I wished for was a more in depth crafting system.

By Breakfast Susej on 3/18/2013 10:39:34 PM , Rating: 2
There was more wrong with TOR than that. Such as the atrocious engine performance. Badly sub par visuals for the performance it did have. Abysmal PVP system. Horrendous developer behavior as far as making huge, sweeping, and nonsense changes to class balance early on leading to the worst FOTM rubber banding I've ever seen.

Moving from those issues we have the way they handled the launch, by opening first with too few servers, knee jerking and creating way too many servers. Then when the game bled subscribers in record fashion, leaving a solution to dead servers sit until something like six months after launch. When some servers had dwindled to the point of having as little as 6, yes 6 players on in the fleet at primetime.

The pervasive feeling of hopelessness this fostered, Lack of ability to form and retain any kind of guild or communities, absolutely decimated interest in the game even further.

Lets talk about a few more things, like taking six months to patch in completely standard things like a guild bank and customizeable UI because the game was shoveled out the door in a horrendous state thinking the pretty cutscenes would distract people for six months.

No I am afraid I have to disagree that that was TOR's only problem.

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