Microsoft Blames Equipment Overheating for Recent Outlook/Hotmail/SkyDrive Outage
March 14, 2013 9:47 AM
comment(s) - last by
A firmware update and temperature spike were to blame
A few of
Microsoft's Internet services
experienced an outage earlier this week, which the company has attributed to a firmware update.
Microsoft's Outlook Blog reported that there was an outage to Outlook.com, Hotmail.com and SkyDrive services on Tuesday, March 12 at 1:35 p.m. PDT. The interruption cut off access to these services for some users.
According to Microsoft, the cause of the outage was a temperature spike in the physical region of one of its datacenters. At the time, Microsoft had been performing a firmware update on a core part of the physical plant, which led to the increased temperature.
This spike caused the datacenter's safeguards to jump into action, which prevented access to Outlook.com, Hotmail.com and SkyDrive services.
From there, a combination of both human and software mediation helped bring the services back online throughout the day. The services were fully restored on March 13 at 5:43 a.m. PDT.
"Outlook.com left preview a few weeks ago, and as part of that, we shared that we'd start to upgrade the hundreds of millions of people using Hotmail to the new, modern Outlook.com experience," said the Outlook Blog. "We had done multiple pilots during the preview period and learned a ton. Overall, the upgrade has been going very well--people have upgraded much faster than we had expected. The vast majority of people using our services have had a smooth experience during this time and are enjoying the new Outlook.com experience. That said, we
had an issue
yesterday and wanted to provide you with a deeper look at what happened.
"We do want to sincerely apologize to anyone that was unable to access their email during the interruption. Outages are something we take very seriously and invest a significant amount of our time and energy in doing our best to prevent."
The Outlook Blog
This article is over a month old, voting and posting comments is disabled
RE: never saw it
3/14/2013 1:06:38 PM
RE: never saw it
3/15/2013 12:41:56 PM
Arguably more relevant to the question of redundancy:
"We can't expect users to use common sense. That would eliminate the need for all sorts of legislation, committees, oversight and lawyers." -- Christopher Jennings
Microsoft Pulls the Plug on "Scroogled" Ads
March 4, 2013, 1:20 PM
Microsoft Attacks Gmail with "Scroogled" Campaign
February 7, 2013, 11:08 AM
Twitter Senior VP: "Diversity is Important, But We Can’t Lower the Bar"
November 9, 2015, 9:59 AM
CNN Resorts to Internet Censorship to Promote Clinton Over Senator Sanders
October 15, 2015, 2:47 PM
Breaking Bad: How to Crash Google's Chrome Browser With Just 8 Characters
September 23, 2015, 11:08 AM
Quick Note: Amazon UK Offers £10 Back on Any Order £50 or Over
August 3, 2015, 12:05 PM
Editorial: Reddit Allows Itself to be Hijacked as a Hate Platform For Racist Bigots
July 21, 2015, 6:32 PM
Mozilla and Facebook to Adobe: It's Time to Kill Flash
July 20, 2015, 6:30 PM
Most Popular Articles
DHS and TSA: Whoops, We Missed That 73 Airport Employees May be Terrorists
November 19, 2015, 2:16 PM
Creationists are Mad About Google Doodle Depicting Evolution
November 24, 2015, 8:48 PM
iPhone 7 May Pack 3-4 GB Memory, More Storage; 4-Inch Comeback is Rumored
November 20, 2015, 10:12 PM
Jumbo Joust: iPad Pro vs. Surface Pro 3 vs. Surface Pro 4
November 11, 2015, 1:00 AM
"Prepare to be Punished": Microsoft is Killing OneDrive With Cuts, Blames Users
November 3, 2015, 8:23 PM
Latest Blog Posts
Sceptre Airs 27", 120 Hz. 1080p Monitor/HDTV w/ 5 ms Response Time for $220
Dec 3, 2014, 10:32 PM
Costco Gives Employees Thanksgiving Off; Wal-Mart Leads "Black Thursday" Charge
Oct 29, 2014, 9:57 PM
"Bear Selfies" Fad Could Turn Deadly, Warn Nevada Wildlife Officials
Oct 28, 2014, 12:00 PM
The Surface Mini That Was Never Released Gets "Hands On" Treatment
Sep 26, 2014, 8:22 AM
ISIS Imposes Ban on Teaching Evolution in Iraq
Sep 17, 2014, 5:22 PM
More Blog Posts
Copyright 2015 DailyTech LLC. -
Terms, Conditions & Privacy Information