Microsoft Blames Equipment Overheating for Recent Outlook/Hotmail/SkyDrive Outage
March 14, 2013 9:47 AM
comment(s) - last by
A firmware update and temperature spike were to blame
A few of
Microsoft's Internet services
experienced an outage earlier this week, which the company has attributed to a firmware update.
Microsoft's Outlook Blog reported that there was an outage to Outlook.com, Hotmail.com and SkyDrive services on Tuesday, March 12 at 1:35 p.m. PDT. The interruption cut off access to these services for some users.
According to Microsoft, the cause of the outage was a temperature spike in the physical region of one of its datacenters. At the time, Microsoft had been performing a firmware update on a core part of the physical plant, which led to the increased temperature.
This spike caused the datacenter's safeguards to jump into action, which prevented access to Outlook.com, Hotmail.com and SkyDrive services.
From there, a combination of both human and software mediation helped bring the services back online throughout the day. The services were fully restored on March 13 at 5:43 a.m. PDT.
"Outlook.com left preview a few weeks ago, and as part of that, we shared that we'd start to upgrade the hundreds of millions of people using Hotmail to the new, modern Outlook.com experience," said the Outlook Blog. "We had done multiple pilots during the preview period and learned a ton. Overall, the upgrade has been going very well--people have upgraded much faster than we had expected. The vast majority of people using our services have had a smooth experience during this time and are enjoying the new Outlook.com experience. That said, we
had an issue
yesterday and wanted to provide you with a deeper look at what happened.
"We do want to sincerely apologize to anyone that was unable to access their email during the interruption. Outages are something we take very seriously and invest a significant amount of our time and energy in doing our best to prevent."
The Outlook Blog
This article is over a month old, voting and posting comments is disabled
never saw it
3/14/2013 10:23:08 AM
As someone who has a domain hooked up to outlook.com for EAS email, and uses skydrive religiously, I didn't notice the outage. Perhaps I wasn't in an area affected.
It is odd though, I thought they had redundant data centers so if one becomes inaccessible, traffic is routed to the other.
RE: never saw it
3/14/2013 1:06:38 PM
RE: never saw it
3/15/2013 12:41:56 PM
Arguably more relevant to the question of redundancy:
"People Don't Respect Confidentiality in This Industry" -- Sony Computer Entertainment of America President and CEO Jack Tretton
Microsoft Pulls the Plug on "Scroogled" Ads
March 4, 2013, 1:20 PM
Microsoft Attacks Gmail with "Scroogled" Campaign
February 7, 2013, 11:08 AM
WSJ Report Implies That Google Leveraged Lobbying to Kill Antitrust Abuse Probe
March 25, 2015, 5:37 PM
Nationalist Hackers From Turkey Cause Chaos, Deface Dozens of Sites
March 16, 2015, 12:29 PM
Google Barrages Firefox Users With Warnings After Mozilla Snubs it for Yahoo!
March 16, 2015, 10:27 AM
More Than a Feeling: Facebook Removes "Feeling Fat" Emoji Amid Backlash
March 12, 2015, 4:23 PM
Apple-Exclusive "HBO Now" Debuts at $14.99/Month; Apple TV Price Cut to $69
March 9, 2015, 3:00 PM
ISIS Supporters Threaten "Charlie Hedbo style" Attack Against Twitter Employees
March 3, 2015, 4:26 PM
Most Popular Articles
HTC One M9 Launches Tomorrow Overseas
March 20, 2015, 2:33 PM
Windows 10 Build 10041 Rolls Out: What's New in Pictures Pt. 1
March 19, 2015, 2:45 PM
FAA Grants Amazon Prime Air an "Experimental Airworthiness Certificate"
March 19, 2015, 9:14 PM
Samsung, Dell, Pegatron to Preinstall Microsoft Office 365 on Android Devices
March 23, 2015, 4:02 PM
Acer Iconia Tab 10 is a Bargain at $200 w/ WXGA, $250 w/ WUXGA
March 20, 2015, 2:11 PM
Latest Blog Posts
Sceptre Airs 27", 120 Hz. 1080p Monitor/HDTV w/ 5 ms Response Time for $220
Dec 3, 2014, 10:32 PM
Costco Gives Employees Thanksgiving Off; Wal-Mart Leads "Black Thursday" Charge
Oct 29, 2014, 9:57 PM
"Bear Selfies" Fad Could Turn Deadly, Warn Nevada Wildlife Officials
Oct 28, 2014, 12:00 PM
The Surface Mini That Was Never Released Gets "Hands On" Treatment
Sep 26, 2014, 8:22 AM
ISIS Imposes Ban on Teaching Evolution in Iraq
Sep 17, 2014, 5:22 PM
More Blog Posts
Copyright 2015 DailyTech LLC. -
Terms, Conditions & Privacy Information