Print 37 comment(s) - last by OCDtech.. on Mar 11 at 11:51 AM

Best Buy's CEO wants "all hands on deck"

Following in Yahoo's footsteps, Best Buy will no longer allow corporate employees to partake in company telecommuting.

Best Buy launched the ROWE program in 2005, which stands for Results Only Work Environment. This meant that corporate employees were only evaluated on performance rather than time worked or attendance to the Richfield headquarters. This program didn't apply to store employees.

However, Best Buy CEO Hubert Joly has decided to end the ROWE program and start bringing corporate employees into the office. He's doing this because Best Buy has been in a rut lately, and bringing employees into the office encourages collaboration and increased innovation.

“It makes sense to consider not just what the results are but how the work gets done,” said Best Buy spokesman Matt Furman. “Bottom line, it’s ‘all hands on deck’ at Best Buy and that means having employees in the office as much as possible to collaborate and connect on ways to improve our business.”

Just last week, Best Buy laid off 400 corporate employees in an effort to save $150 million. The company also axed thousands of jobs last year in an effort to stay afloat financially during times where e-tailers like Amazon were taking over retail with cheaper prices and faster shipping.

Yahoo CEO Marissa Mayer started the "end telecommuting" trend last month when she pulled that privilege from the search company's telecommuters. She said speed and quality are sacrificed when employees work from home. In fact, an internal Yahoo email read the following:

"To become the absolute best place to work, communication and collaboration will be important, so we need to be working side-by-side. That is why it is critical that we are all present in our offices. Some of the best decisions and insights come from hallway and cafeteria discussions, meeting new people, and impromptu team meetings. Speed and quality are often sacrificed when we work from home. We need to be one Yahoo!, and that starts with physically being together."

Source: Star Tribune

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RE: :p
By Reclaimer77 on 3/6/2013 3:14:45 PM , Rating: 0
We'll see. Best Buy is punching back with their new online price-match guarantee. Even going as far as matching Amazon's price on in-stock items.

I don't want to see Best Buy go anywhere. Online shopping is great, I love it. But sometimes you just need a place where you can go and buy stuff in person. Especially if you cannot wait for shipping.

Also I, and lots of others, have used Best Buy for years to demo products, find what we like, then buy it online for less lol. But if they are price matching you could, for example, just buy that big LCD set there instead of Amazon, and even save on the shipping fees!

RE: :p
By Rukkian on 3/6/2013 5:19:54 PM , Rating: 3
If the price match actually works, I may use it. It was so frustrating the in the past they would not even price match their own website.

What I fear is you will see more models added that are exclusive, like with tvs. You will see models that have the exact same specs, but 1 letter different so they do not have to price match.

If they will truly pricematch, I will probably shop there again, just avoiding the pushing, arrogant, idiot sales people trying to push items I do not need.

RE: :p
By Motoman on 3/6/2013 8:35:38 PM , Rating: 2
The problem with "price match" is that they'll insist it be the exact same item - not an equivalent item.

For example, you can get a 15 foot USB extension cable online for $1.89:

In a BBY store, you can get a "Rocketfish" 12 foot USB extension cable for only $35:

If you've got a brain in your head, you realize that a USB cable is a USB cable...the name on the package is less than irrelevant. But unless you're looking at that same exact Rocketfish SKU, you're going to go nowhere.

Same thing applies to any other product...and note that even on items that you *think* are the same, they'll have different SKUs. So you might find a Seagate 1Tb hard drive on for, say, $50 - and you see a 1Tb Seagate hard drive in a BBY store for $100. The specs might be all exactly the same, but the SKUs won't match...therefore, eff you.

I am completely unimpressed by "price matching" - there's way too many outs for the retailer. I view it about on the same level as mail-in rebates.

RE: :p
By ssobol on 3/6/2013 10:17:23 PM , Rating: 3
If a company orders enough units manufacturers will even give them unique model numbers on TVs, computers, and other electronics. Therefore you can identical devices with different model numbers and SKUs.

Mattress companies have been doing it forever. Try to find a exact matching mattress at two competing mattress sellers.

RE: :p
By Motoman on 3/6/2013 10:58:29 PM , Rating: 2
Exactly. Although, apparently some people really don't get it, as currently someone's rated down my comment you replied to. Anybody honestly think that's not the way it works?

You go on and try to get a price match on 2 identical items that have SKUs/UPCs/model numbers off by one digit and see where that gets you.

RE: :p
By Reclaimer77 on 3/7/2013 12:10:29 AM , Rating: 1
Well the facts don't seem to support this Moto. The price matching policy lead to a clear increase in Best Buy profits. So obviously people were able to match items without too much difficulty.

RE: :p
By OCDtech on 3/11/2013 11:51:01 AM , Rating: 2
Add to that, after a visit to the BB store for an item, like a hard drive, everyone else is selling $55-$60 to discover $129.99 on the price tag and while your trying to pick your jaw up off the floor a BB "customer service" rep approaches you by starting off with a comment about the "excellent value" that product offers you stop questioning the company's prices and start questioning their moral integrity.

RE: :p
By Myrandex on 3/7/2013 1:34:30 PM , Rating: 2
My wife price matched a Lumia 920 on contract with AT&T with no problem. That dropped the price on opening weekend to $50, and she had a $50 gift card so she picked it up for nothing out of pocket on day 1, which was quite nice.

RE: :p
By corduroygt on 3/6/2013 5:32:24 PM , Rating: 2
Microcenter on the east coast and Fry's on the west coast are both preferable to BBY.

RE: :p
By Reclaimer77 on 3/6/2013 5:38:14 PM , Rating: 2
I agree but neither of those have enough physical locations. Not even close.

RE: :p
By FITCamaro on 3/6/2013 6:01:55 PM , Rating: 2
Exactly. I've never even seen a Microcenter in three states.

RE: :p
By Reclaimer77 on 3/6/2013 6:20:03 PM , Rating: 2
Microcenter had a deal so good on an i5/mobo combo I almost drove to Atlanta! lol then I came to my senses, spending $75+ in gas to save $50 is just stupid.

RE: :p
By anactoraaron on 3/6/2013 9:12:06 PM , Rating: 2
I made a drive there lol. There's a Microcenter in St Louis Park that's about an hour and 15 minutes from me and I drove there to get an i5 3570k and Z77 motherboard for what I could just get the proc at newegg for (169.99 + 59.99)! It was only about 25 in gas for me so it made sense. That and I made that a 'business trip' as I use my computer during the day for business purposes. Complete write-off + milage FTW

RE: :p
By inperfectdarkness on 3/7/2013 1:04:52 AM , Rating: 2
bby can't compete against wal-mart for physical presence. and it can't compete against newegg/amazon/ebay for online presence & selection.


RE: :p
By sorry dog on 3/7/2013 1:54:50 AM , Rating: 2
If their price is within 15% of online then I will usually pay the different for the convenience (Best Buy is 2 miles from my house) and ability to return items more easily.

With that said, I've probably spent under $100 in the past 3 years there due to crappy selection or price differential being greater than above. They just aren't that competitive on price and if you are going to pay more then there are usually other choices where service or selection. Seems like a case of being stuck in the middle...

RE: :p
By Chaser on 3/8/2013 2:44:50 PM , Rating: 2
Best Buy also helps generate commerce, employment opportunities and tax revenues in localities across the country. (Not that I am a big fan of taxes).

RE: :p
By OCDtech on 3/11/2013 11:43:34 AM , Rating: 2
I'd gladly pay an extra 10-10% on most items BB sells for the benefits of physical examination/comparison. That is BB's competitive advantage and they just found another way to piss it away!

Every company should have some kind of competitor price matching, but as a tactic to prevent losing customers to competition on key sales not as the focal point of your customer acquisition strategy. For one thing, how do you expect to succeed when the first thing you ask your customers to do is visit your competitors. Second, there's a certain underhanded humor in making pricematching a focus in your advertising. I can't help but hear the voice of Marcus from the Borderlands games saying, "Oh you our price are much much higher. Don't worry. I didn't plan to rip you off. I just wanted to charge you more."

"My sex life is pretty good" -- Steve Jobs' random musings during the 2010 D8 conference
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