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Cue on the 2013 Cadillac ATS
Only dealers will apply the update

Some automotive manufacturers have moved in recent years away from vehicle infotainment systems operated predominantly by knobs to touch-based systems that many find it difficult to use. One of the biggest offenders when it comes to usability is the Ford MyFord Touch system. The Ford infotainment system is so maligned that it helped send the automaker to the bottom of the Consumer Reports reliability survey.

Consumer Reports once lamented that Ford's difficult to use touchscreen infotainment system was inspiring offerings on competing automobiles, such as the Cadillac CUE system offered by General Motors. Ford has been working hard to make its system easier to use for drivers and it appears that Cadillac is too.

Cadillac has announced that it will be launching an update to the CUE infotainment system later this year that will improve haptic feedback on the touchscreen controls and the systems capacitive virtual buttons on the center stack. One of the things that Cadillac will be addressing is complaints of lag in the system.

“We’re hearing about our haptics and the desire for quicker responses,” CUE’s design manager Jeff Massimilla told Wired. “And we’re making a modification that will be released sometime later this year.”

The update to the Cadillac system will be made available for the Cadillac XTS and ATS automobiles. Wired reports that the system will return quicker vibration feedback when the driver selects something on the touchscreen or using the control panel.

Cadillac does note that the software update will only be available by bringing a CUE-equipped vehicle to a dealership despite the fact that the system can accommodate OTA communications. Cadillac opines that its customers can’t be bothered with performing their own system updates and would prefer to be pampered at the dealership.
 
Don Butler, Cadillac's VP of marketing, also said that future vehicles could get a hybrid infotainment system using both touchscreens and traditional knobs and dials.

Source: Wired





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