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Nexus 4  (Source: Google Play)
Google also offered to refund shipping charges for customers that do not receive their Nexus 4 in the 3-5 day time frame

Customers looking to pick up Google's Nexus 4 have had a rough time with the ordering and shipping process, but Google UK & Ireland has finally responded to the situation.

According to Google UK & Ireland Managing Director Dan Cobley, who addressed customers on his Google+ page (of course), the Nexus 4 shipping delays are largely due to issues with manufacturer LG and a lack of communication.

Cobley apologized for the inconvenience and offered to refund shipping charges for customers that do not receive their Nexus 4 in the 3-5 day time frame. More importantly, for those who bought Nexus 4s as Christmas presents, Cobley said orders with pre-Christmas shipping estimates will be fulfilled this week.

Here is Cobley's entire post:

Dear all

I know that what you are going through is unacceptable and we are all working through the nights and weekends to resolve this issue. Supplies from the manufacturer are scarce and erratic, and our communication has been flawed. I can offer an unreserved apology for our service and communication failures in this process.

For those that originally received a 3-5 days shipping estimate, your orders are now in process for fulfillment. You can expect an email notification early this week which will include tracking information. Although you will be initially charged in full, you will receive a credit for the shipping charge soon after.

For others that received pre-Christmas shipping estimates, we anticipate processing your orders for fulfillment this week.

I realise that the people who ordered the Nexus 4 so early are among our most committed and loyal users and we are doing all we can to put things right.

Sorry again.

Dan

The Nexus 4, which is Google's fourth Nexus-branded Android phone, was announced in October and released in November of this year. The device sold out in under an hour upon its initial release, and when the second batch was available, it was backordered by over one month in just one day.

The Nexus 4 features a 1.5GHz quad-core Snapdragon S4 Pro processor, 2GB of RAM, the 4.2 Jelly Bean (Android) operating system, 8GB/16GB storage options, a 1.3MP front-facing camera and 8MP rear-facing camera.

Customers can pick up an 8GB version for $299 and the 16GB model for $349.

Source: Android Central



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RE: logistics...
By web2dot0 on 12/17/2012 4:44:22 PM , Rating: 1
Underestimating the demand IS a botched deployment. Unless you live in some sort of delusional world.

If you say that they produced as many as they possibility could, but still cannot meet demand knowing that the demand is good, then you have a point. But this is NOT THE CASE.

Stop being a google nut hugger. They botched the deployment and live with it.

Apple botched their deployment as well, but nowhere near as pathetic as google.

You can't even order online!!!! They don't even take backorder or rain-checks. It's CRAZY.

So you are telling me that a website refuse your customers to pay for your product is a good thing? I have never experienced that at Apple. The product might be sold out, but it's still available for ordering. That's how any decent company would do.

Just trying to keep it real.


RE: logistics...
By Decom on 12/17/2012 6:12:39 PM , Rating: 2
quote:
If you say that they produced as many as they possibility could, but still cannot meet demand knowing that the demand is good, then you have a point. But this is NOT THE CASE.


The details of whether Google producing as many as they could but still not meeting demand is UNKNOWN.
(No need for all the CAPS)
It's been observed that even Google's best estimates were way short, again.
It seems no matter what the latest must have Gadget is these days that gets launched, there always seems to be channel restrictions, whether it be iPhone, Nintendo Wii/Xbox 360 or a Nexus 4.

This is the way of the World at the moment, products are marketed and hyped and then when people go to purchase on release day there's a cock up of some sort and someone is always left empty handed.
I can't even think of the last device that got launched that did not have any shortage/back order or cock up.

quote:
Stop being a google nut hugger. They botched the deployment and live with it.


Funny, but I ain't no Googler, whatever phone on a platform at upgrade time deserves my cash will get it.
Besides, I already slated Google in the post along with Apple. Both companies dropped the ball, how far the ball was dropped is subjective.

quote:
Apple botched their deployment as well, but nowhere near as pathetic as google.


Considering the control restraints we're continuously told Apple has over it's Supply Chain, for them to make a pigs ear of their "Once a Year Phone Upgrade" is a hell of a lot more serious in my book don't you think ??

quote:
So you are telling me that a website refuse your customers to pay for your product is a good thing? I have never experienced that at Apple. The product might be sold out, but it's still available for ordering. That's how any decent company would do.


Cop on, what are you on about? Any company refusing your cash for their product for whatever reason is a serious screw up.
This is bad, however as witnessed by others it is not endemic of the situation, some countries can place orders, even if those orders are going on long back-order.

One of the points was also crediting Google for addressing the situation and at least offering some cash back on the shipping charges. Most Companies these days just give you the finger, the "you'll get it when you get it bullcrap"

However tainted this maybe, it still wont make up for Little Johnny not having had Santa deliver his Nexus 4 in time for the holidays.

There, see I kept it Real as well......


RE: logistics...
By name99 on 12/17/2012 6:48:07 PM , Rating: 2
You keep talking about the awful hash Apple has made of its iPhone5 launch, but the only evidence you provide for this is a (self-serving) claim by FoxConn that making the iPhone5 is hard.
It remains a fact that
(a) Apple will likely ship twice as many iPhone5s as iPhone4Ss --- as they expected.
(b) Apple price the iPhone not least to match their supply constrains, so that they maximize profit AND don't generate a tide of bad feelings from people who hoped they could buy but couldn't.

Compare with Google where there was clearly a major mismatch between demand and supply (ie terrible mispricing) AND where the issue was not just problems with shipping but problems with ordering. THAT is what we are talking about when we talk logistics --- getting wrong the details under your control. You may not be able to control the number of devices manufactured, but you can control
- the ordering system
- the price
- the rollout to different countries.


RE: logistics...
By web2dot0 on 12/18/2012 10:20:26 AM , Rating: 2
There's nothing in your reply that is "keeping it real". If you are going to make a case about me caplocking things, then at least you shouldn't be caplocking your own post.

Keeping it real.

-----

The ball dropping is known. Googe acknowledged it themselves. Do you real news? If you're gonna attack me, at least have fact on the table.

-----

There's not meeting demand and there's "holy crap, we didn't know that selling your devices below cost will result in massive shortage and angry customers".

Again, keeping it real.

-----

To your answer of "once a year phone upgrade" comment ... the answer is no. It's not serious because their supply chain is fine. One of the industry's best. If you can tel me with a straight face that another company have a better track record of meeting demand, go ahead.

-----

A typical apologist. What's the point of selling something that no one can buy. It's a disaster, and you know it. Especially given that fact that it's Christmas season. If they say, "it's no avail until Jan/2013", I'm ok with it. At least you can buy it when it's avail. But to say it's avail, but no one can buy shows how little experience Google have in the retail business.

End of Story.


"The Space Elevator will be built about 50 years after everyone stops laughing" -- Sir Arthur C. Clarke














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