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Nexus 4  (Source: Google Play)
Google also offered to refund shipping charges for customers that do not receive their Nexus 4 in the 3-5 day time frame

Customers looking to pick up Google's Nexus 4 have had a rough time with the ordering and shipping process, but Google UK & Ireland has finally responded to the situation.

According to Google UK & Ireland Managing Director Dan Cobley, who addressed customers on his Google+ page (of course), the Nexus 4 shipping delays are largely due to issues with manufacturer LG and a lack of communication.

Cobley apologized for the inconvenience and offered to refund shipping charges for customers that do not receive their Nexus 4 in the 3-5 day time frame. More importantly, for those who bought Nexus 4s as Christmas presents, Cobley said orders with pre-Christmas shipping estimates will be fulfilled this week.

Here is Cobley's entire post:

Dear all

I know that what you are going through is unacceptable and we are all working through the nights and weekends to resolve this issue. Supplies from the manufacturer are scarce and erratic, and our communication has been flawed. I can offer an unreserved apology for our service and communication failures in this process.

For those that originally received a 3-5 days shipping estimate, your orders are now in process for fulfillment. You can expect an email notification early this week which will include tracking information. Although you will be initially charged in full, you will receive a credit for the shipping charge soon after.

For others that received pre-Christmas shipping estimates, we anticipate processing your orders for fulfillment this week.

I realise that the people who ordered the Nexus 4 so early are among our most committed and loyal users and we are doing all we can to put things right.

Sorry again.

Dan

The Nexus 4, which is Google's fourth Nexus-branded Android phone, was announced in October and released in November of this year. The device sold out in under an hour upon its initial release, and when the second batch was available, it was backordered by over one month in just one day.

The Nexus 4 features a 1.5GHz quad-core Snapdragon S4 Pro processor, 2GB of RAM, the 4.2 Jelly Bean (Android) operating system, 8GB/16GB storage options, a 1.3MP front-facing camera and 8MP rear-facing camera.

Customers can pick up an 8GB version for $299 and the 16GB model for $349.

Source: Android Central



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RE: for those of you still waiting .........
By NellyFromMA on 12/17/2012 4:16:58 PM , Rating: 2
Idk man, no one at all is complaining about the S3, myself included. Maybe its not the hands down single most polished phone period, but in the Android camp it's the clear winner. Is there even a phone better? The Nex4 has plenty of issues and judging by the poor suplpy chain, expect many refurbs to pop up due to skimpy supplemental parts. On the flip side, you get what you pay for...


By kypd275 on 12/17/2012 4:49:59 PM , Rating: 2
you sure you want to stand by the "no one at all is complaining about the S3"? 'cause I'm pretty sure it wouldn't take me more than a second or two before I find plenty of people that has complaints.


RE: for those of you still waiting .........
By robinthakur on 12/18/2012 8:22:00 AM , Rating: 2
Lol, dream on, I have had a S3 since June and can't wait to dump it. Doing simple things is made difficult and Apps are of vastly inferior quality versus Apple in a great many cases. What decent games are there of the calibre of Infinity Blade to use the 4 Exynos cores? 1 or 2? None?

To illustrate the difficulty of operation, to put music playback controls on the lock screen is only accomplished by buying a lockscreen replacement app then buy the Poweramp app (both are paid apps) and configure each, versus an iPhone where you just double tap home. It took me months to work out that this could even be done. Controlling volume via a remote headset is not possible either which I just can't understand. Getting complex playlists of tracks onto the device, something so simple on iTunes in retrospect is almost impossible and the entire phone is locked and inoperable while you are copying music to it, sometimes for hours on end!

Build quality is a complete joke, with cheap and nasty plastic as everybody knows, and how you can defend the screen is beyond me: Pixelated, laggy with weirdly hued colours the only thing you can say is that it is big. I'm going straight back to iPhone when the next one comes out, Android still seems to be an unpolished work in progress for tinkerers and people that have never owned iPhones.

The new Google maps works better on it and is smoother/picks up your location quicker and is more reliable than on Google's own operating system. 50% of the time, the compass picks up the wrong direction on my G3 and it takes an indeterminate amount of time to pick up my location. Perhaps this is a Samsung issue rather than an Android issue, per se, but this has ben my experience.


By torpor on 12/22/2012 9:46:13 AM , Rating: 2
Maybe it's time you got over it.

Or maybe the 50 cents per post is worth it?

For example:
10/16/2012, you posted here that you had ALREADY dumped the Samsung for an iPhone5.

What happened, did you trade in your old Android for a new one despite your enduring love for Apple, or are you just a glorified spambot?


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