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Nexus 4  (Source: Google Play)
Google also offered to refund shipping charges for customers that do not receive their Nexus 4 in the 3-5 day time frame

Customers looking to pick up Google's Nexus 4 have had a rough time with the ordering and shipping process, but Google UK & Ireland has finally responded to the situation.

According to Google UK & Ireland Managing Director Dan Cobley, who addressed customers on his Google+ page (of course), the Nexus 4 shipping delays are largely due to issues with manufacturer LG and a lack of communication.

Cobley apologized for the inconvenience and offered to refund shipping charges for customers that do not receive their Nexus 4 in the 3-5 day time frame. More importantly, for those who bought Nexus 4s as Christmas presents, Cobley said orders with pre-Christmas shipping estimates will be fulfilled this week.

Here is Cobley's entire post:

Dear all

I know that what you are going through is unacceptable and we are all working through the nights and weekends to resolve this issue. Supplies from the manufacturer are scarce and erratic, and our communication has been flawed. I can offer an unreserved apology for our service and communication failures in this process.

For those that originally received a 3-5 days shipping estimate, your orders are now in process for fulfillment. You can expect an email notification early this week which will include tracking information. Although you will be initially charged in full, you will receive a credit for the shipping charge soon after.

For others that received pre-Christmas shipping estimates, we anticipate processing your orders for fulfillment this week.

I realise that the people who ordered the Nexus 4 so early are among our most committed and loyal users and we are doing all we can to put things right.

Sorry again.

Dan

The Nexus 4, which is Google's fourth Nexus-branded Android phone, was announced in October and released in November of this year. The device sold out in under an hour upon its initial release, and when the second batch was available, it was backordered by over one month in just one day.

The Nexus 4 features a 1.5GHz quad-core Snapdragon S4 Pro processor, 2GB of RAM, the 4.2 Jelly Bean (Android) operating system, 8GB/16GB storage options, a 1.3MP front-facing camera and 8MP rear-facing camera.

Customers can pick up an 8GB version for $299 and the 16GB model for $349.

Source: Android Central



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RE: Biggest mistake? 10 allowed at once.
By NellyFromMA on 12/17/2012 4:15:05 PM , Rating: 1
Um, I don't think that's it at its PUREST. Maybe at it's most foolish.


By RufusM on 12/18/2012 11:34:40 AM , Rating: 2
This is not Capitalism at its purest or foolish. This is classic supply and demand in the market. All things being equal, goods will try to find an equilibrium of price to balance supply with demand by the means enabled in the market environment.

In this case, Google was selling the Nexus 4 at a lower cost than what it was worth to people. This low cost created a market to buy X phones at Google's price and re-sell at a higher price to buyers who feel that the Nexus 4 offers them value at whatever price they paid.

If Google wanted to limit the secondary market for these, they should have implemented more purchasing restrictions. Don't blame the buyers and sellers. They're doing what they should be doing. Blame Google if it makes you upset. They created the side market.

Keep in mind that the people selling them on Ebay are also taking a risk if they can't sell them for whatever prices they are asking.


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