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Nexus 4  (Source: Google Play)
Google also offered to refund shipping charges for customers that do not receive their Nexus 4 in the 3-5 day time frame

Customers looking to pick up Google's Nexus 4 have had a rough time with the ordering and shipping process, but Google UK & Ireland has finally responded to the situation.

According to Google UK & Ireland Managing Director Dan Cobley, who addressed customers on his Google+ page (of course), the Nexus 4 shipping delays are largely due to issues with manufacturer LG and a lack of communication.

Cobley apologized for the inconvenience and offered to refund shipping charges for customers that do not receive their Nexus 4 in the 3-5 day time frame. More importantly, for those who bought Nexus 4s as Christmas presents, Cobley said orders with pre-Christmas shipping estimates will be fulfilled this week.

Here is Cobley's entire post:

Dear all

I know that what you are going through is unacceptable and we are all working through the nights and weekends to resolve this issue. Supplies from the manufacturer are scarce and erratic, and our communication has been flawed. I can offer an unreserved apology for our service and communication failures in this process.

For those that originally received a 3-5 days shipping estimate, your orders are now in process for fulfillment. You can expect an email notification early this week which will include tracking information. Although you will be initially charged in full, you will receive a credit for the shipping charge soon after.

For others that received pre-Christmas shipping estimates, we anticipate processing your orders for fulfillment this week.

I realise that the people who ordered the Nexus 4 so early are among our most committed and loyal users and we are doing all we can to put things right.

Sorry again.

Dan

The Nexus 4, which is Google's fourth Nexus-branded Android phone, was announced in October and released in November of this year. The device sold out in under an hour upon its initial release, and when the second batch was available, it was backordered by over one month in just one day.

The Nexus 4 features a 1.5GHz quad-core Snapdragon S4 Pro processor, 2GB of RAM, the 4.2 Jelly Bean (Android) operating system, 8GB/16GB storage options, a 1.3MP front-facing camera and 8MP rear-facing camera.

Customers can pick up an 8GB version for $299 and the 16GB model for $349.

Source: Android Central



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RE: logistics...
By Decom on 12/17/2012 4:15:09 PM , Rating: 2
quote:
No, that's not what he said. He said that they will be processed this week. There is no explicit statement that they will be delivered before Christmas.


Yeah, your correct. Damn those sneaky Execs and there double-speak. Man you gotta read it through twice before it clicks.

Order fulfillment and Order Delivery are two totally different things.

Hopefully though, if the orders are fulfilled and dispatched this week (Which is what he's saying), there is a good chance of a percentage of customers getting them before Xmas. Not exactly everyone being satisfied, but hey at least there was some love with the shipping refund, however disappointed customers maybe.

I believe if you F**k Up you should acknowledge said F**k Up and your company will be better for it. People hate being lied to, deceived.
I don't really mind if it's delayed for whatever reason, but at least there is an acknowledgement of failure on some part from the company. Usually they just bury their heads in the sand and hope no one will notice/or that it will just go away.

Also, man would I loved to have been one of those early adopters, this device looks sweet. The original huha of it being significantly slower than the LG Optimus G seem to have been put to bed and this device looks like another classic unadulterated Nexus Experience.


"Folks that want porn can buy an Android phone." -- Steve Jobs














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