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Nexus 4  (Source: Google Play)
Google also offered to refund shipping charges for customers that do not receive their Nexus 4 in the 3-5 day time frame

Customers looking to pick up Google's Nexus 4 have had a rough time with the ordering and shipping process, but Google UK & Ireland has finally responded to the situation.

According to Google UK & Ireland Managing Director Dan Cobley, who addressed customers on his Google+ page (of course), the Nexus 4 shipping delays are largely due to issues with manufacturer LG and a lack of communication.

Cobley apologized for the inconvenience and offered to refund shipping charges for customers that do not receive their Nexus 4 in the 3-5 day time frame. More importantly, for those who bought Nexus 4s as Christmas presents, Cobley said orders with pre-Christmas shipping estimates will be fulfilled this week.

Here is Cobley's entire post:

Dear all

I know that what you are going through is unacceptable and we are all working through the nights and weekends to resolve this issue. Supplies from the manufacturer are scarce and erratic, and our communication has been flawed. I can offer an unreserved apology for our service and communication failures in this process.

For those that originally received a 3-5 days shipping estimate, your orders are now in process for fulfillment. You can expect an email notification early this week which will include tracking information. Although you will be initially charged in full, you will receive a credit for the shipping charge soon after.

For others that received pre-Christmas shipping estimates, we anticipate processing your orders for fulfillment this week.

I realise that the people who ordered the Nexus 4 so early are among our most committed and loyal users and we are doing all we can to put things right.

Sorry again.

Dan

The Nexus 4, which is Google's fourth Nexus-branded Android phone, was announced in October and released in November of this year. The device sold out in under an hour upon its initial release, and when the second batch was available, it was backordered by over one month in just one day.

The Nexus 4 features a 1.5GHz quad-core Snapdragon S4 Pro processor, 2GB of RAM, the 4.2 Jelly Bean (Android) operating system, 8GB/16GB storage options, a 1.3MP front-facing camera and 8MP rear-facing camera.

Customers can pick up an 8GB version for $299 and the 16GB model for $349.

Source: Android Central



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RE: The biggest issue
By thekdub on 12/17/2012 4:05:51 PM , Rating: 3
If that's the case, the Optimus G must be one helluva phone. Especially considering the hardware is almost exactly the same as the Nexus 4.

Sarcasm and snide remarks aside, my Nexus 4 is wicked fast and the battery life has been just fine under normal use. It takes everything I've thrown at it and asks for more. It's easily one of the most impressive mobile devices I've ever used. Don't believe everything the artificial benchmarks tell you, especially when they haven't been optimized for Android 4.2/4.2.1 yet.

The biggest issue with this phone is that Google, for all its might, is incredibly inept at selling hardware. The Nexus 4 launch was a fiasco from the moment they made it available for purchase. When the majority of your would-be launch day customers can't even access your store, and the majority of the ones who did access it get inexplicable shipping delays or worse (put on backorder, charged for multiple devices, no order confirmation whatsoever, etc.), you know you have a problem.

And the Nexus 4 isn't the first launch that they botched; I believe that early Nexus 7 buyers went through a similar ordeal. It's inexcusable that a company as large as Google can't handle a relatively niche product launch when Apple can launch new iPhone and iPad models all day with absolute minimum headache and delay.


RE: The biggest issue
By bug77 on 12/18/2012 4:54:55 AM , Rating: 2
RE: The biggest issue
By torpor on 12/18/2012 9:25:41 PM , Rating: 2
Typing this on my nice, new Optimus G.

Yes, it is a hell of a phone. My wife has the Galaxy 3, and I upgraded from the Galaxy Epic. The quad core burns through webpages and games. We both notice the speed difference. There's an "eco mode" to preserve the battery, but it's wholly unnecessary. With regular use, I recharge at night from 20% battery remaining. Screen is bright/sharp, signal is good for both cell and wifi.

My only complaint is the Swype knock-off on here...it's nowhere near as good as the real thing on the Galaxy line. (but still better than swiftkey imo) And, I wish it looked less like a #@"% iPhone.


"Mac OS X is like living in a farmhouse in the country with no locks, and Windows is living in a house with bars on the windows in the bad part of town." -- Charlie Miller














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