AT&T's "Winning" Streak: Rated Worst in Customer Satisfaction Three Years Running
November 29, 2012 11:12 AM
comment(s) - last by
However, AT&T's 4G network ranked best by Consumer Reports
Each year, Consumer Reports ranks all manner of U.S. wireless carriers based on customer satisfaction in a number of different categories. AT&T ranked dead last in the customer satisfaction survey for the
third year in a row
. It was hit with the worst rankings for any major carrier in value, voice quality, and customer support.
However, the wireless carrier was ranked at the top of Consumer Reports' 4G network ratings. AT&T's customers complained of the least 4G-related problems of subscribers on any of the services.
Verizon Wireless has the largest 4G-LTE network in the United States with service in over 400 markets. AT&T's coverage is much smaller serving only 100 markets, while Sprint is much further down the list with only 40 4G LTE markets in the US.
Verizon once again took the top spot in overall rankings for major carriers in the U.S., outscoring second-place Sprint by six points in the Consumer Reports survey. T-Mobile landed in third place with AT&T a bit behind.
It's also interesting that smaller regional carriers including Consumer Cellular, US Cellular, and Credo all ranked ahead of the large national carriers in the Consumer Reports survey. Even prepaid carriers such as TracFone and Straight Talk scored better than the major nationals.
This article is over a month old, voting and posting comments is disabled
RE: Yes, AT&T sucks
11/29/2012 6:09:50 PM
For me: At home in Denver, AT&T, Verizon, Sprint, and T-mobile are all fine. At work in Englewood, AT&T (oddly, our company cell phones) and T-mobile are horrible for signal strength, phone calls are iffy, and internet is totally impossible; Verizon is completely gone; Sprint has good signal for anything. At my parents' house in Pueblo West, AT&T and Sprint are totally gone, Verizon and T-mobile are good for both internet and voice. At my sister's place in Aurora, AT&T is very low, Verizon, Sprint, and T-mobile are good. At Lutheran Medical Center (a place where I did a short project recently) AT&T and Verizon suck, Sprint and T-mobile are good.
Notice a pattern? In the Denver area, I've had huge problems with AT&T signal coverage, spotty problems with Verizon and Sprint, and some minor problems with T-mobile. I've been through them all over the last 15 years, and I still have devices with 3 of the 4. (Personal cell: T-mobile, company cell: AT&T, Kindle 2: Sprint.) I'm fairly well qualified to judge this these days.
Signal coverage isn't as much of a factor, though. Every time I switched, it was because of customer service issues, and, yes, AT&T is the absolute worst these days. This changes so much, though, it's hard to factor. In the case of my most recent switch, I switched from AT&T to T-mobile, breaking my contract early even, specifically be cause the CEO is an ass. He is an arrogant idiot, and he certainly doesn't deserve to be running a company.
"What would I do? I'd shut it down and give the money back to the shareholders." -- Michael Dell, after being asked what to do with Apple Computer in 1997
Report: AT&T Worst in Customer Satisfaction for 2nd Year in a Row
December 7, 2011, 1:55 PM
HTC One Hits 5 Million Sales in First Month, Despite Issues
May 23, 2013, 4:04 PM
HTC First's Arrival in UK Canceled, Facebook Assesses "Home" Feedback
May 23, 2013, 3:02 PM
Microsoft Expands Windows Azure in Asia, Mocks iPad in New Commercial
May 23, 2013, 12:06 PM
Lenovo Reports Solid Fiscal Q4, Full-Year Financials
May 23, 2013, 9:22 AM
MSI's AMD Richland (A10)/Neptune (7/8xxxM) Gaming Notebooks Start at $1,299 USD
May 22, 2013, 3:15 PM
Apples Tries to Use Decade-Old Patents to Ban Samsung Galaxy S IV
May 22, 2013, 3:00 PM
Most Popular Articles
High School Student Creates Storage Device that Can Charge in 20 Seconds
May 20, 2013, 6:51 AM
NASA Awards $125,000 Grant for 3D Printed Food on Long-Term Space Travels
May 21, 2013, 1:32 PM
Seawater Cooling Saves Data Center Big Bucks, Energy, Despite Jellyfish Issues
May 17, 2013, 3:23 PM
Microsoft Announces Voice-Controlled "Xbox One"
May 21, 2013, 12:55 AM
EA Dev: Nintendo is "the Walking Dead"; Wii U is "Crap"
May 20, 2013, 11:27 AM
Latest Blog Posts
Lumosity: Does it Work?
May 22, 2013, 8:20 PM
Quick Note: Sony "Teases" PS4 Ahead of Xbox Reveal in New Video
May 20, 2013, 12:33 PM
Nokia Introduces Instagram-Like App of Its Own to Help Lumia Sales
May 20, 2013, 7:10 AM
Parents of Pre-Teen Drivers Commonly Practice Distracted Driving Says Study
May 9, 2013, 7:16 AM
Apple's iOS 7 Running Into Internal Delays Due to Massive Overhaul
May 1, 2013, 4:26 PM
More Blog Posts
Copyright 2013 DailyTech LLC. -
Terms, Conditions & Privacy Information