AT&T's "Winning" Streak: Rated Worst in Customer Satisfaction Three Years Running
November 29, 2012 11:12 AM
comment(s) - last by
However, AT&T's 4G network ranked best by Consumer Reports
Each year, Consumer Reports ranks all manner of U.S. wireless carriers based on customer satisfaction in a number of different categories. AT&T ranked dead last in the customer satisfaction survey for the
third year in a row
. It was hit with the worst rankings for any major carrier in value, voice quality, and customer support.
However, the wireless carrier was ranked at the top of Consumer Reports' 4G network ratings. AT&T's customers complained of the least 4G-related problems of subscribers on any of the services.
Verizon Wireless has the largest 4G-LTE network in the United States with service in over 400 markets. AT&T's coverage is much smaller serving only 100 markets, while Sprint is much further down the list with only 40 4G LTE markets in the US.
Verizon once again took the top spot in overall rankings for major carriers in the U.S., outscoring second-place Sprint by six points in the Consumer Reports survey. T-Mobile landed in third place with AT&T a bit behind.
It's also interesting that smaller regional carriers including Consumer Cellular, US Cellular, and Credo all ranked ahead of the large national carriers in the Consumer Reports survey. Even prepaid carriers such as TracFone and Straight Talk scored better than the major nationals.
This article is over a month old, voting and posting comments is disabled
American Customer Satisfaction Index (ACSI)
11/29/2012 12:27:16 PM
So the ACSI shows basically the same results, but the interpretation is different. The numbers are for November, but overall from last year ATT is up from last year and all other carriers are down from last year.
"I want people to see my movies in the best formats possible. For [Paramount] to deny people who have Blu-ray sucks!" -- Movie Director Michael Bay
Report: AT&T Worst in Customer Satisfaction for 2nd Year in a Row
December 7, 2011, 1:55 PM
Buoyed by Strong iPhone Sales, Apple Reports Revenue of $42.1B, $8.5B in Profit for Fiscal Q4
October 20, 2014, 5:21 PM
Windows 8.1 + Android "Sell Mini PC" w/ Bay Trail Creates New PC Form Factor
October 20, 2014, 5:07 PM
OnePlus to Open Pre-orders on October 27
October 20, 2014, 1:34 PM
Apple Releases iOS 8.1; Adds Apple Pay Support, SMS Relay, Instant Hotspot
October 20, 2014, 1:00 PM
Quick Note: Android Gmail App to Gain Yahoo, Outlook Account Support
October 20, 2014, 9:15 AM
Forbes: Microsoft's Smartwatch to Launch Next Month
October 20, 2014, 8:36 AM
Most Popular Articles
Google Launches "Same-day Delivery" Subscription Service for $95/year
October 14, 2014, 10:37 AM
Google Announces Android 5.0 “Lollipop”, Nexus 9 Tablet, and Nexus 6 “Phablet”
October 15, 2014, 12:41 PM
Ireland to Close Loophole Apple and Google Used to Evade EU Taxes
October 13, 2014, 10:45 PM
Update: Motorola Droid Turbo Coming Oct 28, 48-hour Battery Life Confirmed
October 19, 2014, 9:19 PM
Samsung Develops 802.11 AD Wi-Fi, But Will it be Sunk by Poor Penetration?
October 14, 2014, 4:30 PM
Latest Blog Posts
The Surface Mini That Was Never Released Gets "Hands On" Treatment
Sep 26, 2014, 8:22 AM
ISIS Imposes Ban on Teaching Evolution in Iraq
Sep 17, 2014, 5:22 PM
Space Terrorism is a Looming Threat For the United States
Apr 23, 2014, 7:47 PM
Facebook Aims to Provide Internet to "Every Person in the World" with Drones, Satellites
Apr 1, 2014, 10:20 AM
Retail Mobile Sites Experience Outages in Light of Simplexity's Bankruptcy
Mar 14, 2014, 8:48 AM
More Blog Posts
Copyright 2014 DailyTech LLC. -
Terms, Conditions & Privacy Information