AT&T's "Winning" Streak: Rated Worst in Customer Satisfaction Three Years Running
November 29, 2012 11:12 AM
comment(s) - last by
However, AT&T's 4G network ranked best by Consumer Reports
Each year, Consumer Reports ranks all manner of U.S. wireless carriers based on customer satisfaction in a number of different categories. AT&T ranked dead last in the customer satisfaction survey for the
third year in a row
. It was hit with the worst rankings for any major carrier in value, voice quality, and customer support.
However, the wireless carrier was ranked at the top of Consumer Reports' 4G network ratings. AT&T's customers complained of the least 4G-related problems of subscribers on any of the services.
Verizon Wireless has the largest 4G-LTE network in the United States with service in over 400 markets. AT&T's coverage is much smaller serving only 100 markets, while Sprint is much further down the list with only 40 4G LTE markets in the US.
Verizon once again took the top spot in overall rankings for major carriers in the U.S., outscoring second-place Sprint by six points in the Consumer Reports survey. T-Mobile landed in third place with AT&T a bit behind.
It's also interesting that smaller regional carriers including Consumer Cellular, US Cellular, and Credo all ranked ahead of the large national carriers in the Consumer Reports survey. Even prepaid carriers such as TracFone and Straight Talk scored better than the major nationals.
This article is over a month old, voting and posting comments is disabled
RE: Yes, AT&T sucks
11/29/2012 12:23:15 PM
Its an AT&T issue. Phones are generally bought, stored, and managed by the carrier.
Anyhow, inventory is the least of AT&T cutomer sat problems. Most telecom cust service sucks all around, but AT&T service sucks in most places as well.
"It's okay. The scenarios aren't that clear. But it's good looking. [Steve Jobs] does good design, and [the iPad] is absolutely a good example of that." -- Bill Gates on the Apple iPad
Report: AT&T Worst in Customer Satisfaction for 2nd Year in a Row
December 7, 2011, 1:55 PM
Microsoft Rolls Out Budget Lumia 530 to Replace Hugely Successful Lumia 520
July 23, 2014, 7:47 AM
Apple Posts Record Fiscal Q3 Profit of $7.7B, Sells 35.2M iPhones
July 22, 2014, 4:57 PM
Quick Note: Mobile Use Surpasses PC in China for First Time
July 22, 2014, 11:18 AM
WSJ: Up to 80 Million iPhone 6 Smartphones to be Produced by Year's End
July 22, 2014, 10:57 AM
Quick Note: NVIDIA’s SHIELD Tablet Gets Official
July 22, 2014, 10:00 AM
Motorola Moto G Successor Reportedly Uncovered, Moto X Discounted by up to $75
July 21, 2014, 1:11 PM
Most Popular Articles
Microsoft Kills Entertainment Unit, May Shelve Flagship Lumia "McLaren"
July 18, 2014, 7:40 PM
Boeing 777 Malaysian Airlines Flight 17 Crashes in Ukraine
July 17, 2014, 1:00 PM
Google Signs Controversial Deal With Pharmaceutical Giant Novartis
July 16, 2014, 7:32 PM
Toyota Scientist: Autonomous Vehicles May Lead to Increased Fuel Consumption, Pollution
July 18, 2014, 2:42 PM
JJ Abrams Unveils X-Wing Starfighter for New "Star Wars" Movie
July 21, 2014, 12:24 PM
Latest Blog Posts
Space Terrorism is a Looming Threat For the United States
Apr 23, 2014, 7:47 PM
Facebook Aims to Provide Internet to "Every Person in the World" with Drones, Satellites
Apr 1, 2014, 10:20 AM
Retail Mobile Sites Experience Outages in Light of Simplexity's Bankruptcy
Mar 14, 2014, 8:48 AM
Tesla vs. BMW: Who Has the Safer EV?
Feb 1, 2014, 2:56 PM
Justice Leaks Details of Next HTC One Two Flagship Phone
Dec 5, 2013, 4:04 PM
More Blog Posts
Copyright 2014 DailyTech LLC. -
Terms, Conditions & Privacy Information