AT&T's "Winning" Streak: Rated Worst in Customer Satisfaction Three Years Running
November 29, 2012 11:12 AM
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However, AT&T's 4G network ranked best by Consumer Reports
Each year, Consumer Reports ranks all manner of U.S. wireless carriers based on customer satisfaction in a number of different categories. AT&T ranked dead last in the customer satisfaction survey for the
third year in a row
. It was hit with the worst rankings for any major carrier in value, voice quality, and customer support.
However, the wireless carrier was ranked at the top of Consumer Reports' 4G network ratings. AT&T's customers complained of the least 4G-related problems of subscribers on any of the services.
Verizon Wireless has the largest 4G-LTE network in the United States with service in over 400 markets. AT&T's coverage is much smaller serving only 100 markets, while Sprint is much further down the list with only 40 4G LTE markets in the US.
Verizon once again took the top spot in overall rankings for major carriers in the U.S., outscoring second-place Sprint by six points in the Consumer Reports survey. T-Mobile landed in third place with AT&T a bit behind.
It's also interesting that smaller regional carriers including Consumer Cellular, US Cellular, and Credo all ranked ahead of the large national carriers in the Consumer Reports survey. Even prepaid carriers such as TracFone and Straight Talk scored better than the major nationals.
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RE: Yes, AT&T sucks
11/29/2012 12:07:09 PM
Is that an AT&T issue or a Nokia issue? Keep in mind that for the Surface Microsoft is the hardware vendor, while for the Lumia Nokia is the hardware vendor. This is either a point of AT&T overselling stock, Nokia not delivering what they said they would provide, or Nokia delivering late.
I have had good experiences with preorders from AT&T, but those instances were with Samsung instead of Nokia.
RE: Yes, AT&T sucks
11/29/2012 12:23:15 PM
Its an AT&T issue. Phones are generally bought, stored, and managed by the carrier.
Anyhow, inventory is the least of AT&T cutomer sat problems. Most telecom cust service sucks all around, but AT&T service sucks in most places as well.
"A politician stumbles over himself... Then they pick it out. They edit it. He runs the clip, and then he makes a funny face, and the whole audience has a Pavlovian response." -- Joe Scarborough on John Stewart over Jim Cramer
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