AT&T's "Winning" Streak: Rated Worst in Customer Satisfaction Three Years Running
November 29, 2012 11:12 AM
comment(s) - last by
However, AT&T's 4G network ranked best by Consumer Reports
Each year, Consumer Reports ranks all manner of U.S. wireless carriers based on customer satisfaction in a number of different categories. AT&T ranked dead last in the customer satisfaction survey for the
third year in a row
. It was hit with the worst rankings for any major carrier in value, voice quality, and customer support.
However, the wireless carrier was ranked at the top of Consumer Reports' 4G network ratings. AT&T's customers complained of the least 4G-related problems of subscribers on any of the services.
Verizon Wireless has the largest 4G-LTE network in the United States with service in over 400 markets. AT&T's coverage is much smaller serving only 100 markets, while Sprint is much further down the list with only 40 4G LTE markets in the US.
Verizon once again took the top spot in overall rankings for major carriers in the U.S., outscoring second-place Sprint by six points in the Consumer Reports survey. T-Mobile landed in third place with AT&T a bit behind.
It's also interesting that smaller regional carriers including Consumer Cellular, US Cellular, and Credo all ranked ahead of the large national carriers in the Consumer Reports survey. Even prepaid carriers such as TracFone and Straight Talk scored better than the major nationals.
This article is over a month old, voting and posting comments is disabled
11/29/2012 11:40:15 AM
This is why I always do my phone upgrades with Amazon Wireless. I just refuse to even go near an AT&T store let alone have to call customer service for anything.
We had a horrible experience at one of their warranty centers over a year ago with my wife phone and had to file multiple complaints. In the end she got an iphone with $10/month data until Feb 2013. We had to jump through too many hoops to get that matter resolved.
"We basically took a look at this situation and said, this is bullshit." -- Newegg Chief Legal Officer Lee Cheng's take on patent troll Soverain
Report: AT&T Worst in Customer Satisfaction for 2nd Year in a Row
December 7, 2011, 1:55 PM
Report: DISH CEO Makes Aggressive $2B USD Bid for LightSquared's Spectrum
May 20, 2013, 10:25 PM
Apple Releases Tim Cook's Testimony on Corporate Tax Laws
May 20, 2013, 7:40 PM
Apple's Tim Cook to Talk Profit Shifting, Taxes at U.S. Senate Hearing
May 20, 2013, 1:44 PM
HTC to Double Production Capacity for "One" Flagship Smartphone This Month
May 20, 2013, 10:10 AM
LG Showcases 5" Flexible OLED Technology at SID 2013
May 20, 2013, 8:18 AM
Air Force Expects to Save Over $50 Million in 10 Years by Using iPads
May 17, 2013, 12:26 PM
Most Popular Articles
Windows 8.1 Will Be Free; Microsoft Holds Onto Struggling ARM Variant
May 14, 2013, 2:57 PM
Google Announces "Pure" Galaxy Nexus S4 for $649, Android Updates
May 15, 2013, 1:42 PM
Bill Gates Gets Teary-Eyed While Discussing Steve Jobs, Shows Off Life-Saving Tech on 60 Minutes
May 13, 2013, 12:30 PM
U.S. Federal Traffic Board Wants to Make Drunk Driving Threshold Far Harsher
May 15, 2013, 11:32 AM
Google's Eric Schmidt: "Don't Be Evil" was Stupid
May 14, 2013, 11:00 AM
Latest Blog Posts
Quick Note: Sony "Teases" PS4 Ahead of Xbox Reveal in New Video
May 20, 2013, 12:33 PM
Nokia Introduces Instagram-Like App of Its Own to Help Lumia Sales
May 20, 2013, 7:10 AM
Parents of Pre-Teen Drivers Commonly Practice Distracted Driving Says Study
May 9, 2013, 7:16 AM
Apple's iOS 7 Running Into Internal Delays Due to Massive Overhaul
May 1, 2013, 4:26 PM
Elon Musk Willing to Spend More Money on Widening of 405 Freeway
Apr 26, 2013, 7:28 PM
More Blog Posts
Copyright 2013 DailyTech LLC. -
Terms, Conditions & Privacy Information