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Print 11 comment(s) - last by jnemesh.. on Dec 3 at 2:55 PM

Hopefully other issues will be tidily wrapped up as well

In a statement to All Things Digital's Ina Fried, Microsoft Corp. (MSFT) acknowledged that it was aware of reboot issues afflicting earlier adopters of Windows Phone 8, and promised a swift fix would be delivered early next month over the air (OTA).

Comments a Microsoft source, "We’re continuing to investigate some reports of phones rebooting and have identified a cause with our partners.  We are working to get an over-the-air update out in December."

While the comment contains no word on the scope of the issue, reportedly customers using Nokia Oyj.'s (HEX:NOK1Vcolorful Lumia 920 and HTC Corp.'s (TPE:24988X have been experiencing the annoying problem.

A handful of other bugs have also been reported.  While some customers have been able to sync their devices with Bluetooth receivers, such as in-car infotainment systems, other users report that their devices refuse to sync or experience connectivity issues.  Lumia 920 users also report experiencing poor battery life, but that problem may be on the OEM side, as Nokia has long struggled with battery life with its Lumia phones.

Windows Phone 8
Windows Phone 8 handsets will be receiving an update next month to fix rebooting issues.
[Image Source: Gigjets]

Microsoft is not alone in experiencing a rocky launch.  Google Inc. (GOOG) has struggled in the past with freezing bugs in some handsets post-update, as well as battery life issues.  And market-darling Apple, Inc. (AAPL) saw its recent launch of the iPhone 5 marred by broken maps, a battery life/wallet-draining data bug, and "purple haze" photograph discoloration.

Microsoft is currently vying with Research in Motion, Ltd. (TSE:RIM) for third place in the smartphone market.

Source: All Things D



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RE: With the help of the Carriers?
By RufusM on 11/28/2012 4:49:55 PM , Rating: 5
I think Microsoft could do the updates better than Android since the OEMs cannot modify the OS and they only support certain chipsets. I'm not sure if Microsoft releases the updates directly to the carriers, cutting out the OEMs, or if they go through OEM testing first before being released to the carriers. We'll see how it all works.

Until WP8 and Android get direct updates from Microsoft and Google (I know the Nexus does), phone updates will be slow and they will always be behind Apple in that regard. Apple did it right the first time with direct updates, even if it took them a while to do OTA updates.


RE: With the help of the Carriers?
By Helbore on 11/28/2012 5:08:59 PM , Rating: 3
I don't know if it ever came to pass, but originally it was claimed that WP* would receive OTA updates direct from Microsoft, bypassing the carriers. I assumed this would be much the same as how Windows Update doesn't go via your ISP (or even the PC manufacturer) before you receive it.

Whether or not that actually worked out like that in reality is another question, of course.


RE: With the help of the Carriers?
By vision33r on 11/29/2012 3:34:32 PM , Rating: 2
The problem with Microsoft is that there are so few home-grown talents left. Most of their in-house people these days are former contractors. Their development process is no longer as meticulous and innovative since most of the original staffers left to go Google or other places.


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