Print 67 comment(s) - last by tamalero.. on Nov 22 at 12:12 PM

Freezing, reboots, and battery life issues creep up in HTC and Nokia handsets

Windows Phone 8 enjoyed a big launch at the end of October.  Sporting a slick user interface, a growing app catalog, and (finally) premium hardware, it seemed that the Microsoft Corp. (MSFT) mobile operating system was finally growing into a legitimate competitor to Apple, Inc. (AAPL) and Google Inc. (GOOG).

Unfortunately, the first handsets out the gates appear to be having some issues.

Microsoft Support Forums, Nokia Oyj.'s (HEX:NOK1VSupport Forums, and WPCentral's forums have all been inundated with complaints of peculiar behavior creeping into the lineup.

Reportedly Nokia's flagship phone, the colorful Lumia 920 has been experiencing unexpected freezes and reboots.  The phone also appears to be suffering from bad battery life, a problem that has plagued past Lumia devices due to firmware glitches.  

Nokia Lumia 920
Reportedly disabling tap-to-send NFC helps improve the battery life; it's possible that Nokia's firmware is not smart enough to turn of the NFC modem when no devices is present, instead continuously pinging for compatible signals.

HTC Corp.'s (TPE:24988X has not reportedly experienced that battery life woes, but it has been rebooting.  That indicates that the rebooting/freezing problems may trace to deeper stability issues in Windows Phone.
HTC Windows Phone 8X

The Lumia 900 did suffer a major software bug during the launch week, losing its data connection.  AT&T Inc. (T) and Nokia responded with a prompt patch, though, which largely fixed the issues.

One can at least hope that when Samsung Electronics Comp., Ltd.'s (KSC:005930Ativ S WP8 phone finally lands, that some of these issues will have been ironed out with software patches.

To be fair, Microsoft is not the only one with issues.  In the Froyo era, Google Inc. (GOOG) Android 2.2 update reportedly bricked some handsets.  And more recently Apple suffered serious antenna issues with the iPhone 4 launch, and more issues -- broken maps, a battery life/wallet-draining data bug, and photograph discoloration with the iPhone 5 launch.

Sources: Microsoft Support Forums, Nokia Support Forums, WPCentral Forums, The Verge

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My Anecdote wins!
By Smilin on 11/19/2012 1:22:13 PM , Rating: 4
Had a Lumia 920 for just over a week now. Zero issues. Nada.

I don't doubt that somebody somewhere had a problem but I give neither of our anecdotes any real weight. Show me some widespread trend that's not just some handful of people coagulating around a forum thread and I'll buy into it.

Until then, I'm enjoying my shiz. I forgot just how well Nokia makes these things and WP8 is fast.

RE: My Anecdote wins!
By Theveneaux on 11/19/2012 2:19:46 PM , Rating: 2
I have an 822 and have had no problems at all. Everything is fast and buttery smooth. I'd like to know where these "Reports" come from... Some guy, who knows this other guy, who has a cousin who...?

RE: My Anecdote wins!
By Kyuu on 11/19/2012 8:26:32 PM , Rating: 2
That battery life issue (accompanied by the phone getting unusually warm) is being reported quite frequently in the WPcentral forums. My 920 has experienced it a few times, generally after using the Nokia Drive beta app, even when I make sure to close it out "properly" so it's not running in the background.

I recently did a "battery-pull reset" and haven't had the issue again yet, and my battery seems to be much better. If it comes back, I'll have to try a full factory reset, which has been reported to do wonders for those 920s experiencing poor battery life.

The issue is probably over-stated, but it certainly is happening. I've experienced it, though my girlfriend's 920 hasn't and her battery lasts forever and a day. So, like I said: it's there, but not all-pervasive.

RE: My Anecdote wins!
By ryanv12 on 11/20/2012 1:10:48 AM , Rating: 2
Same here, I leave NFC, Bluetooth, etc. all on and my Lumia 920's battery gets through the day like a champ (even with me using it heavily).

I don't doubt these issues are occurring for some people, but I'm sure they're overblown like most tech product bugs. For example, a couple of years ago out of the dozens of iPhone 4 owners I know, none of them ever dropped their signal with a death grip, yet this was "big" enough to be dubbed antenna-gate. So I have a feeling this isn't as widespread as perceived.

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