Print 67 comment(s) - last by tamalero.. on Nov 22 at 12:12 PM

Freezing, reboots, and battery life issues creep up in HTC and Nokia handsets

Windows Phone 8 enjoyed a big launch at the end of October.  Sporting a slick user interface, a growing app catalog, and (finally) premium hardware, it seemed that the Microsoft Corp. (MSFT) mobile operating system was finally growing into a legitimate competitor to Apple, Inc. (AAPL) and Google Inc. (GOOG).

Unfortunately, the first handsets out the gates appear to be having some issues.

Microsoft Support Forums, Nokia Oyj.'s (HEX:NOK1VSupport Forums, and WPCentral's forums have all been inundated with complaints of peculiar behavior creeping into the lineup.

Reportedly Nokia's flagship phone, the colorful Lumia 920 has been experiencing unexpected freezes and reboots.  The phone also appears to be suffering from bad battery life, a problem that has plagued past Lumia devices due to firmware glitches.  

Nokia Lumia 920
Reportedly disabling tap-to-send NFC helps improve the battery life; it's possible that Nokia's firmware is not smart enough to turn of the NFC modem when no devices is present, instead continuously pinging for compatible signals.

HTC Corp.'s (TPE:24988X has not reportedly experienced that battery life woes, but it has been rebooting.  That indicates that the rebooting/freezing problems may trace to deeper stability issues in Windows Phone.
HTC Windows Phone 8X

The Lumia 900 did suffer a major software bug during the launch week, losing its data connection.  AT&T Inc. (T) and Nokia responded with a prompt patch, though, which largely fixed the issues.

One can at least hope that when Samsung Electronics Comp., Ltd.'s (KSC:005930Ativ S WP8 phone finally lands, that some of these issues will have been ironed out with software patches.

To be fair, Microsoft is not the only one with issues.  In the Froyo era, Google Inc. (GOOG) Android 2.2 update reportedly bricked some handsets.  And more recently Apple suffered serious antenna issues with the iPhone 4 launch, and more issues -- broken maps, a battery life/wallet-draining data bug, and photograph discoloration with the iPhone 5 launch.

Sources: Microsoft Support Forums, Nokia Support Forums, WPCentral Forums, The Verge

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True other companies suffer from the same woes...
By quiksilvr on 11/19/2012 12:44:04 PM , Rating: 1
But this is a different ball game. Windows Phone is definitively in 3rd place and need to fix these problems PRE-launch.

Using your consumers ass guinea pigs is a cheap, lazy (and dangerous) way to fix your problems.

By lightfoot on 11/19/2012 12:47:11 PM , Rating: 5
Yeah, only Apple is allowed to launch flawed, defective products. They should sue Microsoft for copying them.

RE: True other companies suffer from the same woes...
By Motoman on 11/19/2012 12:55:00 PM , Rating: 4
Well, not if they just go ahead and fix them...that would be a totally different process than Apple. In order for it to truly infringe on Apple, they'd have to:

1. Pretend the issue doesn't exist.
2. Insist that it's intended functionality.
3. Blame the user.
4. Blame the carrier.
5. Issue a band-aid fix and then promise not to do that again.

By corduroygt on 11/19/2012 1:00:13 PM , Rating: 2
It works, people have the opinion in general that Apple products just work and have no bugs, where the reality is far from this.

Of course it helps when most of your user base is unlikely to stumble upon the bugs due the limited use they get out of their devices.

RE: True other companies suffer from the same woes...
By EnzoFX on 11/19/12, Rating: -1
By TakinYourPoints on 11/20/2012 2:47:02 AM , Rating: 2
Extreme insecurity that they compensate for with lies. Its cute.

By Florinator on 11/20/2012 11:19:58 AM , Rating: 1
So what would you like people to compare it to? BlackBerry? What's wrong with setting your sights on the market leaders?

By JPForums on 11/21/2012 9:05:07 AM , Rating: 1
You should be happy about that.
They are indirectly admitting that Apple is the Gold Standard.

By quiksilvr on 11/19/2012 1:31:21 PM , Rating: 1
I hold Microsoft to higher standards. Plus their penetration in the marketplace isn't strong enough to have software with these issues at launch.

By haukionkannel on 11/19/2012 2:01:00 PM , Rating: 3
Well this is normal MS-OS behavior. You have to wait service pack 1, if you want fully stable performance :-)
I am not worried about this at all! MS has have guite good reputation of correcting these kinds of errors allso in the past, so I expect that there is nothing that service pack 1 will not remedy.

By NellyFromMA on 11/19/2012 4:31:39 PM , Rating: 2
Again, I cite Android as an example of how your statement isn't quite accurate.

RE: True other companies suffer from the same woes...
By name99 on 11/19/2012 8:43:57 PM , Rating: 1
Apple didn't have a major TV campaign claiming that "the smartphone beta test is over"...

If MS want to be taken seriously, perhaps they should stop saying stupid things, and the goes especially for moronic claims in TV ads.

By Cheesew1z69 on 11/19/2012 9:23:14 PM , Rating: 2
Pretty sure that was Nokia, not MS.

By Florinator on 11/20/2012 11:21:32 AM , Rating: 4
Rrrright, Apple only had a marketing campaign that claimed Macs are cool and can do everything while PC's are stupid, bloated, boring, infected with viruses all the time, etc...

By kmmatney on 11/19/2012 12:48:31 PM , Rating: 2
You have to expect this whenever buying the first release of any new technology. It's always best to wait a few months for all the bugs to be ironed out. If you want to buy the latest and greatest, be prepared to suffer a few bugs...

By autoboy on 11/19/2012 1:03:14 PM , Rating: 4
I've had quite a few problems with Andriod phones as well. Recently my Driod Bionic routinely dropped the data signal and its rebooted several times. These kinds of issues are not uncommon on any OS or phone. Even the newest OS for my Droid keeps asking me which keyboard I would like to use even though I have selected it 15 times already.

By NellyFromMA on 11/19/2012 4:31:01 PM , Rating: 2
Not disagreeing per se as if this is true its embarassing for MS. But, to counter...

Google did exactly what you just said with Android and basically all of its services with great success.

So, idk, embarassing? Yes. Different from Google? No.

By Mitch101 on 11/19/2012 5:28:17 PM , Rating: 2
Android 4.2 has similar issues.

Auto-Brightness Bugs
Bluetooth Is Basically Broken
Random Reboots / Major Instability
Extreme Battery Drain / Slow Charging
Lockscreen Widgets / Camera App
December Is Missing!
HDMI Cable Blackout Issue

By TakinYourPoints on 11/20/2012 2:51:41 AM , Rating: 2
Complaints about 4.2 on a Nexus 4 and 7, copied/pasted from another board I go to.

- Constant hitching and slowdowns
- Lockscreen widgets require too much interaction to be useful at a glance
- Dual pull-down notifications are confusing and only give the illusion of access to settings and other info. I also hate how the shades come all the way down and then bounce up. I always think I'm doing something wrong when I swipe.
- Apps not saving login information after upgrading
- Missing December in Contacts/Calender app

By tamalero on 11/22/2012 12:12:11 PM , Rating: 2
arent most of these third party related problems (Ie apps)
it keeps mentioning Apps and Widgets.. not the core system of Android.

By NellyFromMA on 11/20/2012 10:15:44 AM , Rating: 2
Interesting. Hadn't heard about that, althoguht I guess it's so new that would probably explain it.

Android has made good headway with bugs and smoothness so I can't appreciate that from a developer and enthusiast standpoint.

I just like to keep things equal in terms to standards and how I apply them when judging / assessing products.

WP8 having any of these issues, if true, is embarassing no doubt. To say its somehow utterly damning for MS, however, is basically ignoring the entire lifecycle of Android though and its trajectory from buggy crap OS with no market share and no one beleiving it ever would to somewhat buggy but significantly improved with market share to match.

If Android / Google can do it, there's really no imaginable reason why MS couldn't.

By zzynko on 11/19/2012 8:11:47 PM , Rating: 3
You can relate the same issues to Andriod or Apple. Are they excluded because this kind of problems don't exist in others platforms?

I can point out the teething problems of Android but because of the openness, it was dismissed as waiting for future updates that never quite got it right the first time.

On the other hand, Apple seemed to think that if they didn't acknowledge the problem, there was no problem at all. Even going as far as to avoid a problem by naming it a feature of the phone and consumers actually believing it.

To highlight a few user problems out of millions of devices being produced by the lowest bidder, it's an acceptable standard in the industry, like it or not. Got a faulty WP8 device? replace it for another simple as that.

RE: True other companies suffer from the same woes...
By lwatcdr on 11/19/2012 11:26:07 PM , Rating: 2
Windows Phone is definitively in 3rd place and need to fix these problems PRE-launch.

Try forth place at best behind Android, IOS and RIM. World wide it could be fifth or even sixth behind Symbian and Bada. And this is not their first mobile OS and they are not a small company trying to get a product on the market. Microsoft has been in the mobile phone space longer than Apple and Google. The excuses have long since run out.

By JPForums on 11/21/2012 9:41:17 AM , Rating: 2
Microsoft has been in the mobile phone space longer than Apple and Google. The excuses have long since run out.
To be fair, Windows Phone probably has less common code with Windows Mobile than the Original iPhone had with an iPod Touch at the time. Objectively speaking, if MS spends the time required to find ALL the bugs before launching they will never catch up to hardware, much less Google, Apple, or even RIM. Hardware obsolescence gives them only a small launch window before the next great thing is released and they have to support and debug it. Microsoft just now caught up to the hardware available. I think a phone with a few patchable bugs will sell better than their previous outdated before launch attempts.

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