Print 67 comment(s) - last by tamalero.. on Nov 22 at 12:12 PM

Freezing, reboots, and battery life issues creep up in HTC and Nokia handsets

Windows Phone 8 enjoyed a big launch at the end of October.  Sporting a slick user interface, a growing app catalog, and (finally) premium hardware, it seemed that the Microsoft Corp. (MSFT) mobile operating system was finally growing into a legitimate competitor to Apple, Inc. (AAPL) and Google Inc. (GOOG).

Unfortunately, the first handsets out the gates appear to be having some issues.

Microsoft Support Forums, Nokia Oyj.'s (HEX:NOK1VSupport Forums, and WPCentral's forums have all been inundated with complaints of peculiar behavior creeping into the lineup.

Reportedly Nokia's flagship phone, the colorful Lumia 920 has been experiencing unexpected freezes and reboots.  The phone also appears to be suffering from bad battery life, a problem that has plagued past Lumia devices due to firmware glitches.  

Nokia Lumia 920
Reportedly disabling tap-to-send NFC helps improve the battery life; it's possible that Nokia's firmware is not smart enough to turn of the NFC modem when no devices is present, instead continuously pinging for compatible signals.

HTC Corp.'s (TPE:24988X has not reportedly experienced that battery life woes, but it has been rebooting.  That indicates that the rebooting/freezing problems may trace to deeper stability issues in Windows Phone.
HTC Windows Phone 8X

The Lumia 900 did suffer a major software bug during the launch week, losing its data connection.  AT&T Inc. (T) and Nokia responded with a prompt patch, though, which largely fixed the issues.

One can at least hope that when Samsung Electronics Comp., Ltd.'s (KSC:005930Ativ S WP8 phone finally lands, that some of these issues will have been ironed out with software patches.

To be fair, Microsoft is not the only one with issues.  In the Froyo era, Google Inc. (GOOG) Android 2.2 update reportedly bricked some handsets.  And more recently Apple suffered serious antenna issues with the iPhone 4 launch, and more issues -- broken maps, a battery life/wallet-draining data bug, and photograph discoloration with the iPhone 5 launch.

Sources: Microsoft Support Forums, Nokia Support Forums, WPCentral Forums, The Verge

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True other companies suffer from the same woes...
By quiksilvr on 11/19/2012 12:44:04 PM , Rating: 1
But this is a different ball game. Windows Phone is definitively in 3rd place and need to fix these problems PRE-launch.

Using your consumers ass guinea pigs is a cheap, lazy (and dangerous) way to fix your problems.

By lightfoot on 11/19/2012 12:47:11 PM , Rating: 5
Yeah, only Apple is allowed to launch flawed, defective products. They should sue Microsoft for copying them.

RE: True other companies suffer from the same woes...
By Motoman on 11/19/2012 12:55:00 PM , Rating: 4
Well, not if they just go ahead and fix them...that would be a totally different process than Apple. In order for it to truly infringe on Apple, they'd have to:

1. Pretend the issue doesn't exist.
2. Insist that it's intended functionality.
3. Blame the user.
4. Blame the carrier.
5. Issue a band-aid fix and then promise not to do that again.

By corduroygt on 11/19/2012 1:00:13 PM , Rating: 2
It works, people have the opinion in general that Apple products just work and have no bugs, where the reality is far from this.

Of course it helps when most of your user base is unlikely to stumble upon the bugs due the limited use they get out of their devices.

RE: True other companies suffer from the same woes...
By EnzoFX on 11/19/12, Rating: -1
By TakinYourPoints on 11/20/2012 2:47:02 AM , Rating: 2
Extreme insecurity that they compensate for with lies. Its cute.

By Florinator on 11/20/2012 11:19:58 AM , Rating: 1
So what would you like people to compare it to? BlackBerry? What's wrong with setting your sights on the market leaders?

By JPForums on 11/21/2012 9:05:07 AM , Rating: 1
You should be happy about that.
They are indirectly admitting that Apple is the Gold Standard.

By quiksilvr on 11/19/2012 1:31:21 PM , Rating: 1
I hold Microsoft to higher standards. Plus their penetration in the marketplace isn't strong enough to have software with these issues at launch.

By haukionkannel on 11/19/2012 2:01:00 PM , Rating: 3
Well this is normal MS-OS behavior. You have to wait service pack 1, if you want fully stable performance :-)
I am not worried about this at all! MS has have guite good reputation of correcting these kinds of errors allso in the past, so I expect that there is nothing that service pack 1 will not remedy.

By NellyFromMA on 11/19/2012 4:31:39 PM , Rating: 2
Again, I cite Android as an example of how your statement isn't quite accurate.

RE: True other companies suffer from the same woes...
By name99 on 11/19/2012 8:43:57 PM , Rating: 1
Apple didn't have a major TV campaign claiming that "the smartphone beta test is over"...

If MS want to be taken seriously, perhaps they should stop saying stupid things, and the goes especially for moronic claims in TV ads.

By Cheesew1z69 on 11/19/2012 9:23:14 PM , Rating: 2
Pretty sure that was Nokia, not MS.

By Florinator on 11/20/2012 11:21:32 AM , Rating: 4
Rrrright, Apple only had a marketing campaign that claimed Macs are cool and can do everything while PC's are stupid, bloated, boring, infected with viruses all the time, etc...

By kmmatney on 11/19/2012 12:48:31 PM , Rating: 2
You have to expect this whenever buying the first release of any new technology. It's always best to wait a few months for all the bugs to be ironed out. If you want to buy the latest and greatest, be prepared to suffer a few bugs...

By autoboy on 11/19/2012 1:03:14 PM , Rating: 4
I've had quite a few problems with Andriod phones as well. Recently my Driod Bionic routinely dropped the data signal and its rebooted several times. These kinds of issues are not uncommon on any OS or phone. Even the newest OS for my Droid keeps asking me which keyboard I would like to use even though I have selected it 15 times already.

By NellyFromMA on 11/19/2012 4:31:01 PM , Rating: 2
Not disagreeing per se as if this is true its embarassing for MS. But, to counter...

Google did exactly what you just said with Android and basically all of its services with great success.

So, idk, embarassing? Yes. Different from Google? No.

By Mitch101 on 11/19/2012 5:28:17 PM , Rating: 2
Android 4.2 has similar issues.

Auto-Brightness Bugs
Bluetooth Is Basically Broken
Random Reboots / Major Instability
Extreme Battery Drain / Slow Charging
Lockscreen Widgets / Camera App
December Is Missing!
HDMI Cable Blackout Issue

By TakinYourPoints on 11/20/2012 2:51:41 AM , Rating: 2
Complaints about 4.2 on a Nexus 4 and 7, copied/pasted from another board I go to.

- Constant hitching and slowdowns
- Lockscreen widgets require too much interaction to be useful at a glance
- Dual pull-down notifications are confusing and only give the illusion of access to settings and other info. I also hate how the shades come all the way down and then bounce up. I always think I'm doing something wrong when I swipe.
- Apps not saving login information after upgrading
- Missing December in Contacts/Calender app

By tamalero on 11/22/2012 12:12:11 PM , Rating: 2
arent most of these third party related problems (Ie apps)
it keeps mentioning Apps and Widgets.. not the core system of Android.

By NellyFromMA on 11/20/2012 10:15:44 AM , Rating: 2
Interesting. Hadn't heard about that, althoguht I guess it's so new that would probably explain it.

Android has made good headway with bugs and smoothness so I can't appreciate that from a developer and enthusiast standpoint.

I just like to keep things equal in terms to standards and how I apply them when judging / assessing products.

WP8 having any of these issues, if true, is embarassing no doubt. To say its somehow utterly damning for MS, however, is basically ignoring the entire lifecycle of Android though and its trajectory from buggy crap OS with no market share and no one beleiving it ever would to somewhat buggy but significantly improved with market share to match.

If Android / Google can do it, there's really no imaginable reason why MS couldn't.

By zzynko on 11/19/2012 8:11:47 PM , Rating: 3
You can relate the same issues to Andriod or Apple. Are they excluded because this kind of problems don't exist in others platforms?

I can point out the teething problems of Android but because of the openness, it was dismissed as waiting for future updates that never quite got it right the first time.

On the other hand, Apple seemed to think that if they didn't acknowledge the problem, there was no problem at all. Even going as far as to avoid a problem by naming it a feature of the phone and consumers actually believing it.

To highlight a few user problems out of millions of devices being produced by the lowest bidder, it's an acceptable standard in the industry, like it or not. Got a faulty WP8 device? replace it for another simple as that.

RE: True other companies suffer from the same woes...
By lwatcdr on 11/19/2012 11:26:07 PM , Rating: 2
Windows Phone is definitively in 3rd place and need to fix these problems PRE-launch.

Try forth place at best behind Android, IOS and RIM. World wide it could be fifth or even sixth behind Symbian and Bada. And this is not their first mobile OS and they are not a small company trying to get a product on the market. Microsoft has been in the mobile phone space longer than Apple and Google. The excuses have long since run out.

By JPForums on 11/21/2012 9:41:17 AM , Rating: 2
Microsoft has been in the mobile phone space longer than Apple and Google. The excuses have long since run out.
To be fair, Windows Phone probably has less common code with Windows Mobile than the Original iPhone had with an iPod Touch at the time. Objectively speaking, if MS spends the time required to find ALL the bugs before launching they will never catch up to hardware, much less Google, Apple, or even RIM. Hardware obsolescence gives them only a small launch window before the next great thing is released and they have to support and debug it. Microsoft just now caught up to the hardware available. I think a phone with a few patchable bugs will sell better than their previous outdated before launch attempts.

Yeah, it's not perfect
By Florinator on 11/19/2012 12:53:33 PM , Rating: 4
Big time Microsoft fan here, got a red Lumia 920 (by the way, AT&T is a disaster, can't even get basic logistics right, I pre-ordered the phone and received it 5 days after becoming available at the stores, but I digress...)

My expectations were very high, so I was bound to experience some letdowns. But hey, it's hardware + software, how could it be bug-free?

My main complaint so far is that the keyboard seems to have a bit more lag than my WP7.5 Samsung Focus. I tried a friend's HTC 8x and saw the same issue, so I don't think it's the hardware, it may be the OS itself. The keyboard should not be slower than my fingers... I can type pretty fast and some letters are simply being "skipped".

Cut the rope only launched correctly the first time, now all I get is a black screen, but the audio appears to be correct. Maybe a reboot will fix this issue, but I haven't rebooted my phone since I got it.

The eagerly awaited Nokia GPS (beta) didn't work at all the first time I tried it, it just wouldn't update my current position. Not quite sure why... The next day though, it came back to its senses and worked fine.

Oh, and one of the features I was most anxious to see (Rooms) is not working for me... The link it sends to my wife's phone (also a Lumia 920) doesn't work.

The Kids' Corner is totally awesome and I set it up on both my wife's phone and mine. There are tons of free games, so I can keep my kid occupied for hours at a time (horrible parent, right there).

I hope they fix these "childhood diseases" quickly.

RE: Yeah, it's not perfect
By Samus on 11/19/2012 1:48:15 PM , Rating: 2
Wow, somebody actually bought a Samsung Focus? Only 3 were ever sold!

RE: Yeah, it's not perfect
By Myrandex on 11/19/2012 1:53:11 PM , Rating: 2
You must be mistaken. The Focus seemed to be one of the highest selling original Windows Phone launch models. You must be thinking of the LG Quantum, which my wife, best friend, and myself all bought one and were the only three ever sold :)

Although my wife did just upgrade to the Lumia 920 over the weekend and she is liking it quite a bit and has not experienced these issues (yet - and hopefully ever).


RE: Yeah, it's not perfect
By Florinator on 11/19/2012 2:31:39 PM , Rating: 2
My wife and I both had them, they were the highest rated Windows 7 phones on the AT&T website 2 years ago :-)

Our IT guy and his girlfriend had the same model too, so I'm quite sure they sold at least 4! :-)

RE: Yeah, it's not perfect
By nedsand on 11/19/2012 2:53:47 PM , Rating: 2
This makes six. My wife and I like ours. At least until hers became thirsty. I gave her mine and now I'm stuck with my old Palm Treo until my next upgrade. (oh pity me)

RE: Yeah, it's not perfect
By Florinator on 11/19/2012 4:26:17 PM , Rating: 2
First World problems, huh? ;-)

RE: Yeah, it's not perfect
By NellyFromMA on 11/19/2012 4:32:45 PM , Rating: 2
Hahaha I love this

RE: Yeah, it's not perfect
By Helbore on 11/20/2012 6:31:16 AM , Rating: 4
I call BS on this.

Like you know an IT guy who has a girlfriend . ;)

RE: Yeah, it's not perfect
By Florinator on 11/20/2012 11:16:49 AM , Rating: 2
Dude, I was shocked too... not only is she real, but she's smoking hot too! And smart! :-)

RE: Yeah, it's not perfect
By Smilin on 11/20/2012 1:16:07 PM , Rating: 2
I'm an IT guy with a smoking hot wife with a masters degree. No idea how I pulled it off but I'm not complaining.

RE: Yeah, it's not perfect
By Labotomizer on 11/19/2012 2:42:35 PM , Rating: 2
I've got the 8X on Verizon and haven't had many issues. No freezing or reboots, so I'm good there. Battery life has been good. In fact because most games were written for WP7.x, playing games has almost no impact on the battery outside of the screen being on because they don't even attempt to push the phone.

I have noticed the keyboard issue, although thought I was just adjusting to the change in screen size from the Trophy I had before. But I think you're onto something there. I do expect that to be fixed rather quickly though. The other problem I've noticed is occasionally when replying to an email I'll type a few letters, then it will erase what I typed and move the curser to the end of my signature. That's the only real annoyance, but since it only happens in the first 5 letters or so it's not the end of the world.

Overall the phone is ridiculously awesome. So fast, the OS runs great, and the new Start screen is really good. I can't believe what a huge impact adding the smaller tile size option can make. I only have a few medium sized ones, no double wide and almost all small tiles. And they're wrapped around the medium tiles so I can use the medium tile as a "section" almost, with like functions wrapped around it.

Oh, and rooms seemed to work fine with my wife's iPhone, surprisingly enough. Even though it's not fully featured, I can share pics and calendar items between the two without issue.

RE: Yeah, it's not perfect
By Labotomizer on 11/19/2012 2:44:33 PM , Rating: 2
Oh, and I think the Cut the Rope bug is cause by trying to launch it in Kid's Corner. I played it several times and it worked fine, my daughter launched it under Kid's Corner and it did what you explained. Now it won't launch. Haven't tried a reboot because I try to avoid rebooting my phone unless I fly. Curious if it holds up like my WP7.5 did.

RE: Yeah, it's not perfect
By Florinator on 11/19/2012 2:51:39 PM , Rating: 2
Dude, you're right on the money, thank you very much!!! I just tried launching it from the main Games hub, not Kids' Corner and it worked just great!

Awesome workaround :-)

RE: Yeah, it's not perfect
By Florinator on 11/19/2012 2:49:06 PM , Rating: 2
Yes, the phone overall is totally awesome. I was at the doctor's office this morning and took it out to set up my next appointment on my calendar. The receptionist was like "WHAT IS THAT???"... "THAT'S A PHONE???" :-) I was like yeah, my wife has a yellow one, they also have blue, white, gray and black. She called the nurses to come and check it out. So I gracefully demonstrated the Windows 8 Start Screen and some fluid scrolling :-)

Another thing that I like is the voice recognition, now available in the built-in email app as well! And it works amazingly well with my Eastern European accent! :-)

RE: Yeah, it's not perfect
By Labotomizer on 11/19/2012 3:31:58 PM , Rating: 2
Agreed. I got the California Blue 8X and it looks great. If I were on ATT the 920 would be a no brainer but poor experience in the past makes me not want to use them again.

I haven't played with voice much yet, I'll have to do that now. Something about talking to my phone always seemed odd. I work in a very anti-MS environment and even my coworkers are impressed. One of them was even wishing he had waited on the iPhone 5. Not that we're pro-Apple, lots of Unix and Networking folks. So Linux is relatively popular.

By Pirks on 11/19/2012 1:57:21 PM , Rating: 2
Which means all the time products ship buggy and/or without features just to get out to the market before competition. In the cut throat smartphone industry it's a norm. Of course MS could have spent four additional months to test and improve stability but then they would release WP8 after the holiday season. Obviously this would be much worse decision than releasing product with some bugs right now, because bugs you can fix but the lost holiday sales you CAN'T. So from the point of view of pure business MS is acting 100% correct here.

This, in fact, reminds me of the Xbox 360 RROD which costed MS a lot but allowed them to release product on the market much faster and stay ahead of competition ever since. Same strategy - release WP8 early, fix shit later and pwn competition by acting/releasing faster. Apple and Droids will have their bugs and freezes too, so WP8 won't be hurt much when compared to them objectively. My Galaxy Note freezes occasionally and Chrome keeps crashing all the time, does it make me less happy about my phone? Not much, since the advantages still outweigh these stability issues/problems with crappy droid code quality. Same's true for WP8.

By Pirks on 11/19/2012 9:26:25 PM , Rating: 2
you are one of the most picky consumers I have ever met and you let this slide?
Well, every Apple consumer is picky but they too let Apple bugs slide because the overall experience is great, so why this can't happen with MS too?

By retrospooty on 11/20/2012 9:33:57 AM , Rating: 2
It wasnt aboout MS or Apple, it was about you letting it slide. And like I said, MS has been in the mobile sector alot longer than Apple or Google. PPC was released in the year 2000, Winmobile5 in 2005. Here we are 12 years later and still "working out the kinks" is not good.

I still like the UI and will still give it a fair shot when they work out these issues, but the fact that these issues exist isnt promising. Even funnier after the WP7.5 marketing campaign calling other smartphones "beta tests" LOL.

By Pirks on 11/20/2012 12:52:13 PM , Rating: 2
it was about you letting it slide
I don't see why I can't let it slide if Apple users constantly do the same. I'm not a god, a saint, an alien you know. Whatever simple humans like Apple users do - I do the same. Are you surprised now? Why?

By retrospooty on 11/20/2012 3:38:00 PM , Rating: 2
"I'm not a god, a saint, an alien you know"

MAybe 1 of the above? ;)

By JPForums on 11/21/2012 9:16:44 AM , Rating: 1
Frankly, coming from you this surprises me, you are one of the most picky consumers I have ever met and you let this slide? Normally you would be up in arms berating MS for releasing shit like this.
He's just evaluating the situation objectively. He logically adjusted his expectations to match what could reasonably be expected given the state of %75+ the market (Android/iOS). Hit him with something unexpectedly foul and I'm sure he'll be properly discerning.

My Anecdote wins!
By Smilin on 11/19/2012 1:22:13 PM , Rating: 4
Had a Lumia 920 for just over a week now. Zero issues. Nada.

I don't doubt that somebody somewhere had a problem but I give neither of our anecdotes any real weight. Show me some widespread trend that's not just some handful of people coagulating around a forum thread and I'll buy into it.

Until then, I'm enjoying my shiz. I forgot just how well Nokia makes these things and WP8 is fast.

RE: My Anecdote wins!
By Theveneaux on 11/19/2012 2:19:46 PM , Rating: 2
I have an 822 and have had no problems at all. Everything is fast and buttery smooth. I'd like to know where these "Reports" come from... Some guy, who knows this other guy, who has a cousin who...?

RE: My Anecdote wins!
By Kyuu on 11/19/2012 8:26:32 PM , Rating: 2
That battery life issue (accompanied by the phone getting unusually warm) is being reported quite frequently in the WPcentral forums. My 920 has experienced it a few times, generally after using the Nokia Drive beta app, even when I make sure to close it out "properly" so it's not running in the background.

I recently did a "battery-pull reset" and haven't had the issue again yet, and my battery seems to be much better. If it comes back, I'll have to try a full factory reset, which has been reported to do wonders for those 920s experiencing poor battery life.

The issue is probably over-stated, but it certainly is happening. I've experienced it, though my girlfriend's 920 hasn't and her battery lasts forever and a day. So, like I said: it's there, but not all-pervasive.

RE: My Anecdote wins!
By ryanv12 on 11/20/2012 1:10:48 AM , Rating: 2
Same here, I leave NFC, Bluetooth, etc. all on and my Lumia 920's battery gets through the day like a champ (even with me using it heavily).

I don't doubt these issues are occurring for some people, but I'm sure they're overblown like most tech product bugs. For example, a couple of years ago out of the dozens of iPhone 4 owners I know, none of them ever dropped their signal with a death grip, yet this was "big" enough to be dubbed antenna-gate. So I have a feeling this isn't as widespread as perceived.

By damianrobertjones on 11/19/2012 1:51:20 PM , Rating: 3
I call 'rubbish' on this article.

There are issues, sure, but as far as I can see/am aware it's not serious... yet

RE: Word
By Varun on 11/19/2012 2:20:13 PM , Rating: 2
I agree 100% and this thread seems to point to some very happy people:

Love my Lumia 920
By bull2760 on 11/19/2012 2:29:47 PM , Rating: 2
Well I own the Lumia 920 bought it off contract and have not had a single issue with the phone out of the box. I charge it when I go to bed at night, lasts me all day, and I put it back on the charger when I go to bed at night. Depending on what I do with it during the course of the day battery life varies. I use my phone to listen to music when I workout in the morning for over an hour, read and reply to email and blogs, and play an occasional game. It has plenty of juice to last for what I do. Someone else that plays a ton of games or constantly streams music it might be a different story, and I don't care, I only care about what it does for me and I'm one happy W8 user. By the way I made the switch from an iPone 4S and am so glad I did.

RE: Love my Lumia 920
By Florinator on 11/19/2012 2:34:38 PM , Rating: 2
Same experience here with the battery life, I find it very good, I think only one day over the last 2 weeks it ever switched to the "battery saving mode" in the evening.

By PAPutzback on 11/19/2012 1:31:02 PM , Rating: 2
They were put in intentionally to give the users the "Windows Everywhere" experience. You wouldn't want "Cut the Rope" to work fine on the tablet, freeze on the tablet and reboot the PC, no that would not be the similar experience M$ is shooting for.

battery life
By The Imir of Groofunkistan on 11/19/2012 8:40:37 PM , Rating: 2
I briefly owned a nokia 920 (slightly less than 2 weeks). At first the battery was a problem, but by day 4/5 it improved dramatically. I never encountered any issues with freezing or rebooting at all.

That said, I did return the phone because it's just too wide for my apparently smallish thumbs. I suppose I may try the 8x but I think I'll sit out a little to see how things go.

By superflex on 11/20/2012 9:04:05 AM , Rating: 2
If the premise of this article is true, maybe Sprint was right in holding off on the WP8 launch.

Lumia 920
By safcman84 on 11/20/2012 9:50:52 AM , Rating: 2
I have got one, and have had no crashes or freezes.

Battery life seems fine to me as well, but NFC touch to send was set to off from the start.

Not impressed with Nokia
By GatoRat on 11/19/12, Rating: -1
RE: Not impressed with Nokia
By Smilin on 11/19/2012 1:29:08 PM , Rating: 2
The Galaxy III rocks but if you're actually saying the Nokia is cheaply built and the screen is ugly then you're full of crap. Seriously, I dismiss your opinion and judgement.

RE: Not impressed with Nokia
By GatoRat on 11/19/12, Rating: 0
RE: Not impressed with Nokia
By xthetenth on 11/19/2012 1:59:55 PM , Rating: 2
The 920 is ab amazing phone as far as build quality. Quirky I'll give you because it's a very distinctive UI (which I prefer to and find faster and easier than iOS after a week of use). The build quality is great though. The screen's great if not quite as good as the iPhone's, and some might not love the weight, but it feels great in hand and is very solid feeling.

RE: Not impressed with Nokia
By Smilin on 11/20/2012 11:00:44 AM , Rating: 2
Get the iPhone and the 920 side by side. The 920 has a higher PPI than the iPhone 5's retina, higher resolution, size, and is brighter. In the autumn sunlight at least the difference is even more obvious because of those dual polaraizers Nokia runs (I forget the marketting term...summer beach sunlight should be amazing) Dunno about gammut, to the naked eye I can't tell.

RE: Not impressed with Nokia
By andre-bch on 11/19/2012 1:47:02 PM , Rating: 2
Your claim has no weight at all. Majority of users and reviewers are praising the build quality yet you don't even know what model it was.

RE: Not impressed with Nokia
By Theveneaux on 11/19/2012 2:17:59 PM , Rating: 2
You must be mistaken about which phone you were looking at... I've played with my brothers 920, and I have an 822 (which is in many ways the same as the 820), and both are fantastic phones...

Oh, yeah!!!!!
By Zingam on 11/19/12, Rating: -1
"I want people to see my movies in the best formats possible. For [Paramount] to deny people who have Blu-ray sucks!" -- Movie Director Michael Bay

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