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I hate my ISP a lot more today

Source: ArsTechnica

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By jeffbui on 11/14/2012 12:31:37 PM , Rating: 2
I can't begin to describe how frustrating these unethical cable companies are. My business bill for 1mb/3mb service was bumped from $60 a month to $80 a month right in Los Angeles. I called and complained and they lowered it back to $60 by applying a promotional discount. I just called to cancel service yesterday and they said they told me they renewed me for 3 years at that price.

What's the early termination fee you ask? The remainder of the contract service cost... So I have two years left, that comes out to $1440.00. FML

By Argon18 on 11/14/2012 12:55:22 PM , Rating: 2
Are they allowed to renew your contract without your consent? I doubt it. Especially in California, the state infamous for its crushing mountain of consumer laws. If you really want out, I'd call an attorney and have them send a cease and desist letter to your cable company.

By nocturne on 11/14/2012 5:52:52 PM , Rating: 2
Just a funny note.. how are you expecting to hire an attorney in CA for less than the $1440 termination fee?

Of course, you can just refuse to pay.. just ask them to provide any paperwork where you signed up for extending your contract. They'll keep at you, then just request a supervisor. Keep saying you refuse to pay (never mention an attorney -- best result is getting hung up on) and don't back down, ultimately asking who you can register a complaint with. Typically they are required by law to give you the contact info of a state commission regarding complaints against utility companies (way it is here in OH, so can't imagine CA is any less progressive). Contact an advocate, lodge a complaint.. wait 6 months for the whole thing just to be dropped.

By MadMan007 on 11/14/2012 1:06:37 PM , Rating: 2
Is it not like cell phones where if they change the service contract by changing prices, you can get out with no ETF?

By marvdmartian on 11/14/2012 3:02:13 PM , Rating: 2
I simply hope that this terrifies the high speed internet providers in this country. They've been riding the gravy train for too long, without enough competition (oftentimes, splitting up the pie between themselves, divvying up the country into markets that they have ZERO competition), and enjoying it immensely, while screwing over the customers with high fees and mediocre services.

“Then they pop up and say ‘Hello, surprise! Give us your money or we will shut you down!' Screw them. Seriously, screw them. You can quote me on that.” -- Newegg Chief Legal Officer Lee Cheng referencing patent trolls

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