Best Buy Looks to Crush Amazon with Price Match, Free Home Delivery This Holiday Season
October 12, 2012 10:46 PM
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Only about 40 percent of Best Buy shoppers leave the store with a purchase in hand, but the retailer wants to bump this percentage up a bit this holiday season
Brick-and-mortar retailers have been battling with online stores for years, but
is looking to reclaim a place in shoppers' hearts (and wallets) this holiday season with online price matching and free home delivery.
Best Buy announced that it will match the prices of online competitors like Amazon in order to attract more customers. This is huge for Best Buy, considering it has
lost a significant amount of business
to Amazon alone. With e-tailers like Amazon, customers can shop from the comfort at home, receive lower prices and quick delivery.
But Best Buy isn't betting on price matching alone. It's heating up the competition with free home delivery of products that are out-of-stock as well.
Right now, only about 40 percent of Best Buy shoppers leave the store with a purchase in hand, but the retailer wants to bump this percentage up a bit this holiday season.
"We have a tremendous opportunity to increase that close rate," said Matthew Furman, Best Buy spokesman.
Best Buy isn't alone in its holiday efforts to beat Amazon.
is currently testing a same-day delivery service for customers that who buy popular items off of the Wal-Mart website during the holidays. Toys "R" Us is another brick-and-mortar that is working to speed up delivery and offer price matching -- however, its price matching will not include Amazon, only brick-and-mortar competitors.
An interesting aspect of the holiday season is that a growing number of shoppers have started using brick-and-mortars for showrooms -- or checking out products in person -- then going home to buy the products online.
While this is another hurdle that brick-and-mortars must overcome, strangely, they're embracing this model.
"Let's be the best showroom," said Mike Duke, Wal-Mart CEO. "Let's be the best place where customers want to go and get the experience."
According to the brick-and-mortar stores, they can still offer things that Amazon can't. For instance, human customer service and options for purchase like online
brick-and-mortar stores. They added that Amazon now
must collect sales tax
in many U.S. states, so prices are not quite as low on the site as before.
To further hinder Amazon's sales, Wal-Mart and Target have
stopped selling the e-tailer's Kindle Fire tablet
The Wall Street Journal
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RE: Its a good start...
10/13/2012 10:50:42 AM
Yeah when I worked there in high school and college, I was one who only wanted to sell the customer what they wanted. Sure I'd ask if they wanted the protection plans (granted back then they could actually be worth the money depending on the product) or a battery backup (worked in PC department and in Florida it was a worthwhile investment given all the lightning). But only once. If they said no, I'd move them on and go help the next person.
I was far from the best salesman in the department because I actually knew what I was talking about so I'd actually answer questions about products rather than just push sales. Other guys who sold more wouldn't tell people the difference between AMD and Intel chips (big differences back then at the start of the P4 days) and SD, DDR, and Rambus memory. It was all sales for them.
"Which is the best one?"
"That one" (while pointing at the more expensive one)
"There is a single light of science, and to brighten it anywhere is to brighten it everywhere." -- Isaac Asimov
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