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  (Source: allthingsd.com)
Only about 40 percent of Best Buy shoppers leave the store with a purchase in hand, but the retailer wants to bump this percentage up a bit this holiday season

Brick-and-mortar retailers have been battling with online stores for years, but Best Buy is looking to reclaim a place in shoppers' hearts (and wallets) this holiday season with online price matching and free home delivery.

Best Buy announced that it will match the prices of online competitors like Amazon in order to attract more customers. This is huge for Best Buy, considering it has lost a significant amount of business to Amazon alone. With e-tailers like Amazon, customers can shop from the comfort at home, receive lower prices and quick delivery.

But Best Buy isn't betting on price matching alone. It's heating up the competition with free home delivery of products that are out-of-stock as well.

Right now, only about 40 percent of Best Buy shoppers leave the store with a purchase in hand, but the retailer wants to bump this percentage up a bit this holiday season.

"We have a tremendous opportunity to increase that close rate," said Matthew Furman, Best Buy spokesman.

Best Buy isn't alone in its holiday efforts to beat Amazon. Wal-Mart is currently testing a same-day delivery service for customers that who buy popular items off of the Wal-Mart website during the holidays. Toys "R" Us is another brick-and-mortar that is working to speed up delivery and offer price matching -- however, its price matching will not include Amazon, only brick-and-mortar competitors.

An interesting aspect of the holiday season is that a growing number of shoppers have started using brick-and-mortars for showrooms -- or checking out products in person -- then going home to buy the products online.

While this is another hurdle that brick-and-mortars must overcome, strangely, they're embracing this model.

"Let's be the best showroom," said Mike Duke, Wal-Mart CEO. "Let's be the best place where customers want to go and get the experience."

According to the brick-and-mortar stores, they can still offer things that Amazon can't. For instance, human customer service and options for purchase like online and brick-and-mortar stores. They added that Amazon now must collect sales tax in many U.S. states, so prices are not quite as low on the site as before.

To further hinder Amazon's sales, Wal-Mart and Target have stopped selling the e-tailer's Kindle Fire tablet.

Source: The Wall Street Journal



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By kilkennycat on 10/13/2012 12:24:54 AM , Rating: 2
Between pre-orders that fail to ship on the release date and orders accepted for items where BB "discovers (much) later" that they are out of stock.... best of luck with Worst Buy.

Here is just one example:-

http://forums.bestbuy.com/t5/Best-Buy-Geek-Squad-P...

I have had Amazon Prime for the last 3 years and have now have executed over 100 orders on Prime. Nary a delivery failure and only a couple that were 1-2 days late due to weather conditions elsewhere in the country. Of course, I still use BB occasionally to "window shop" :-) :-)




By GulWestfale on 10/13/2012 12:39:51 AM , Rating: 3
best buy here in canada has high prices (advertising he lowest of course, but even the computer shop literally across teh street beats them), horrible staff that know nothing about what they sell (reading back the description o the box back to you instead of actually telling you what something does), and really lousy service. there are also rumours that the PCs they sell are second-rate (with higher rates of stuck pixels in laptops than the AAA quality you get elsewhere) because they save money that way.

and we all know about how they advertise one price online and then have another price in-store...

yep, i window-shop there from time to time, and when i find something i like, i leave best buy and buy somewhere else.


By Samus on 10/13/2012 5:55:36 AM , Rating: 2
My last three experiences at Best Buy will definately mark the last time I ever do business with them.

3) Online order to store WASN'T ready in store (not in stock) when it said it was on my pickup confirmation.

2) Online order for delivery was canceled due to low inventory, even though my card was charged and not reversed for a week after cancelation.

1) Credit cards were opened in my name using my identity just days after having my credit processed at Best Buy to purchase a cell phone. It was a legal and financial disaster to have my identity fixed. My credit protection through my bank still hasn't bothered persuing who did this, when the evidence points straight to the employee who conveniently no longer works at that location.

Keep #1 in mind the next time you shop there. I understand it's difficult to control who you hire as an employee, but only senior employees should handle sensitive identity information, not someone who "didn't even work here for a month" as I was told by another employee in regards to the one that stole a TON of peoples identities, then quit.


By FITCamaro on 10/13/2012 10:44:05 AM , Rating: 2
quote:
Credit cards were opened in my name using my identity just days after having my credit processed at Best Buy to purchase a cell phone. It was a legal and financial disaster to have my identity fixed. My credit protection through my bank still hasn't bothered persuing who did this, when the evidence points straight to the employee who conveniently no longer works at that location.


You can't really blame that on Best Buy. That could easily happen with a waiter at a restaurant, someone at a clothing store in the mall, or any number of other places.


By vol7ron on 10/13/2012 11:39:41 AM , Rating: 2
quote:
That could easily happen with a waiter at a restaurant, someone at a clothing store in the mall, or any number of other places.


Right. Hasn't he been to Vegas!?


By Cheesew1z69 on 10/13/2012 1:17:10 PM , Rating: 2
Because you have this "evidence"?


By Samus on 10/13/2012 7:30:19 PM , Rating: 1
The only place I'd had my credit run in over a year was at this best buy location to switch to t-mobile in 2010, and 2 weeks later, I received numerous calls from my bank and american express with concerns about unusual activity with my spending habits.

Just sayin...waiters at restaurants and clubs in vegas don't have access to your CREDIT. There's a difference between them having your credit CARD and your identity (social security number, DOB, full address, employment records, etc)

Best Buy shouldn't have employees on payroll for not even 30 days handling this kind of information. I've had jobs before where senior management had to be involved when I was to access sensitive data. I've even had to sign NDA's because my employement wasn't long enough, and that was a year on the job.

These types of corporate policies (aka lapse in judgement policies) are what is driving BB into the ground.


By retrospooty on 10/13/2012 11:28:41 AM , Rating: 2
If its online, defintely pass, but if its an in-store item and BB wants to match Amazons price, how can that be bad. Sometimes you just gotta have it now. If the price is equal and you can walk off with it now i'd do it every time.

Now if I could only walk through a BB store without 9 different losers asking if they can help me I'll be happy. If I need help I will ask you, you blithering ass!!!


By mcnabney on 10/15/2012 10:12:37 AM , Rating: 3
This a meaningless gesture though.

Best Buy get's their own SKUs. While the Samsung TV that Amazon and Best Buy are both selling is identical hardware - they are assigned different model numbers to prevent price matching.

For example - both Amazon and Best Buy sell a specific Samsung 46" HDTV. The SKU at Amazon is UN46EH6000 while Best Buy uses UN46EH6000FXZA. They will not allow price matching because they are 'different models' even though they are identical and only given a different name to distinguish between retailers.

Amazon price is $744.12.
Best Buy won't show you the price unless you add it to your cart and log in/create an account. Yes, I have to give my name, address..... to just see the price at Best Buy. And they wonder why they fail at business. If I was actually shopping, I would have gone right back to Amazon and bought it there.


By retrospooty on 10/15/2012 12:41:38 PM , Rating: 2
I guess so... But I wasnt really thinking about high end items like large TV's just normal electronics. For example, Video cards come out, lets say a fairly high end one that MSRP's for $400. BB and most etailers have it for about that price... 6 months later at Amazon and other etailers its now $200, but at BB and many brick and mortars its still the MSRP. If they can prive match that when I go to buy and I can take it home today its a win, they have my business.

Video cards are an extreme example , but most stuff doesnt drop so fast , but still cheaper on the web, so if you can match the price and take it home you cant lose.


By Reclaimer77 on 10/13/2012 11:44:41 AM , Rating: 1
Hey they are trying at least! I'm getting sick of all this bitching about how "unfair" Amazon and e-retailers are and how tough brick and mortar stores have it. Just stfu and compete.


By danjw1 on 10/13/2012 11:49:33 AM , Rating: 2
I agree, why do people go to these stores? I have been with amazon prime since launch, and I haven't ever looked back. Plus, I get free streamed movies and TV shows! Brick and mortar is a dying business model.


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