Should Apple foot the bill?

To say that Apple has hit a few bumps in the road with the launch of iOS 6 and the iPhone 5 is putting it lightly. Despite selling 5 million iPhone 5s during the first weekend, there have been numerous complaints about the device ranging from the easily scratched aluminum body to poor battery life to a camera that is subject to "purple haze".
On the iOS 6 front, the biggest debacle has been with Apple's decision to use its own homegrown Maps application instead of Google Maps. The fallout from that decision was so disastrous that Apple CEO Tim Cook apologized to customers and directed them to use competing products while Apple got its act together.
Now, there is even more fallout brewing from another iOS 6 calamity. IPhone 5 users around the world (including Verizon Wireless users here in the United States) have experienced extremely high cellular data usage even when connected to a Wi-Fi hotspot. In other words, even though users were properly connected to a Wi-Fi network (be it at home or a public hotspot) iOS 6 disregarded this and allowed the devices to continue pulling cellular data instead.

As a result, Apple released a carrier setting update for Verizon Wireless iPhone 5 users to fix the problem. Verizon is footing the bill in this case.
However, the damage has already been done for some Australian customers that have blown through their monthly data allotments through no fault of their own. According to ZDNET, a Telstra customer blew through 5GB of data in just one week resulting in an A$1300 ($1,330) bill. A Vodafone customer is said to have used 20GB which was good for an A$6000 ($6,140) bill.
There is no word on when these customers will get a carrier setting update to fix the problem or if Telstra and Vodafone will eventually waive the overage charges for its customers. For Telstra's part, it's only stating that it’s aware of the problem and that it is investigating the matter.
But the problem is essentially Apple's fault and customers who thought that they were doing the right thing by connecting to a Wi-Fi hotspot are the ones that end up paying in the end.
One Neowin user, nesl247, put it this way, "The providers shouldn't have to waive any of the data charges. What should be done is to send a giant bill to Apple. Their bug, their mess, their pocket."

Sources: Neowin, ZDNET, DSL Reports

"We are going to continue to work with them to make sure they understand the reality of the Internet.  A lot of these people don't have Ph.Ds, and they don't have a degree in computer science." -- RIM co-CEO Michael Lazaridis

Latest Blog Posts
T-Mobile Data Problems
Saimin Nidarson - Oct 20, 2016, 10:17 AM

Copyright 2016 DailyTech LLC. - RSS Feed | Advertise | About Us | Ethics | FAQ | Terms, Conditions & Privacy Information | Kristopher Kubicki