Apple Says "Purple Haze" is Normal Behavior for iPhone 5 Camera Images
October 2, 2012 9:38 AM
comment(s) - last by
Purple haze all in my frame, iPhone 5 just don't seem the same...
“You’re holding it wrong”
It never ceases to amaze when manufacturers try to convince people that an issue with something they purchased is actually a “feature”. Apple has most recently tried to
convince buyers of the iPhone 5
that the purple haze or ring around bright light sources is normal behavior.
An iPhone 5 owner named Matt Van Gastel had been speaking with Apple customer support about the purple flare problem with his iPhone 5.
shows images highlighting the difference between photographs taken in the same setting using iPhone 5 compared to the iPhone 4. The purple haze around the sun is readily apparent in the iPhone 5 image, and the same purple discoloration shows up with any bright light source.
After going back and forth with Apple support, Van Gastel received an email back from Apple stating that their engineering team has found a solution to the problem. According to Apple, the solution is to "angle the camera away from the bright light source when taking pictures."
The email also went on to say that the purple flare noted in images provided to customer service is "normal behavior for the iPhone 5s camera."
reports that some photography experts believe that the purple flare problem is caused by the sapphire glass that covers the iPhone 5 camera sensor.
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RE: And another...
10/2/2012 1:59:58 PM
...strained attempt to compare...
There is no attempt needed because it's the same thing different verb. "You're holding wrong" versus "You're pointing it wrong." Basically Apple is saying that it's fine as long as you don't have a source in the general direction that the camera is facing. More of their users-are-the-problem tech support yet your focus is on the article not the issue.
You may not own any Apple products, but it seems you're certainly qualified. Ignore the issue, Attack the people reporting it.
"We basically took a look at this situation and said, this is bullshit." -- Newegg Chief Legal Officer Lee Cheng's take on patent troll Soverain
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